Mastro's Ocean Club

Reviews

• RH

  radodi hh

  Mar 12, 2026
  5.0
  Loved it, went there for my husband birthday and they had his name printed on the menu so nice. Food is expensive but shareable and delicious.
• BF

  Beezy Bee F

  Mar 12, 2026
  1.0
  Not at all happy with the service here. People without reservations and white were treated much better than me with reservations and requests for table. Not cool at all.
• SB

  Sierra Bias

  Mar 2, 2026
  5.0
  Food was great , very clean , customer service great. Robert was very helpful and kind making sure our experience was good , our waitress was very kind as well. 5 start experience
• FA

  Frank A

  Feb 28, 2026
  5.0
  We were there for my 60th birthday. The ocean view is amazing. The restaurant atmosphere is also very nice and warm. The food was great. But the best part is the service. The general manager, Mr. Robert Lacey, took the time to come out and congratulate me for my birthday and to personally connect with us and also with other tables. That was a great touch. We will be back there again and again very soon.
• JJ

  jay johns

  Feb 17, 2026
  1.0
  I’m writing to bring to your attention a very disappointing experience I had at your restaurant yesterday during my best friend’s birthday celebration. I chose Mastro’s because of its reputation for exceptional service (so I thought ) and attention to detail, and unfortunately, what we experienced fell far below those expectations. When we arrived, we were asked if we were celebrating anything. Normally, at a place of this level similar to how Ruth’s Chris Steak OCEAN PRIME , handles special occasions the staff already knows from the reservation and greets the guest accordingly, complete with the personalized birthday menu. So I simply asked whether my friend would be receiving her special menu. The response I got from the a manager was not only unprofessional but deeply disrespectful. He said, “Are you going to wait for me to give you the menu before you ask that question?” and then followed it with, “Oh, is that right?” The tone, the sarcasm, the attitude completely unnecessary. I was genuinely taken aback. I held my composure only because I knew I would address it afterward. I went to speak to another manager, and that is when I learned that the person who spoke to me that way is himself a manager. I then spoke with a manager named Key, who told me he would “take care of it,” but based on the lack of follow-up and the overall handling, it felt more like we were being dismissed than taken care of. Now our server was excellent. His service was the highlight of our night. But the food? Not at the level Mastro’s is known for. The Brussels sprouts came out cold, the steak wasn’t cooked to the requested temperature, and for a bill of nearly $700 before tip, the experience should have been far better in every way. What troubles me the most is that I cannot shake the feeling that if we were not people of color, the interaction with that manager would have gone very differently. The treatment we received did not feel equal, fair, or professional. It took away from what was supposed to be a special night for my best friend, and that is something I take seriously. I’m reaching out because I believe Corporate should be made aware. I’m not writing this out of anger but out of genuine concern no guest should ever be spoken to or treated that way, especially at a restaurant like Mastro’s I would appreciate a follow-up but I won’t hold my breath I think. Contacting a high up will be best .

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