love people a whole lot more, instead of a whole lot less. The other is to push everyone that encounters our coffee, to be the person they needed when they were younger. These mantras are not just words to the team here at Mad Lab, but they are a compass for how we present ourselves and practice business with our everyday customers and our partners that become our friends and family. From crop to cup we want every step to be filled with a familiarity of outstanding character and integrity. Character is who you are in public, and integrity is who you are in private, and it is vital to the team at Mad Lab to be the same people in private that we are in public. ........
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.