Vons

Reviews

• RL

  Randy Linares

  3 days ago
  1.0
  I am writing this review to share my disappointing experience with a manager, Ana Horta. I visited the store to return an item I purchased the previous evening using my card. While I understand that returning an item without a receipt may be against company policy, and I would have respected that policy if it had been explained professionally, the issue was not the policy itself—it was the manner in which it was handled. Before it was even my turn, Ms. Horta was speaking with coworkers while customers waited in line, without acknowledging us. Her demeanor made the environment feel unwelcoming and uncomfortable. When she finally assisted me, her communication was dismissive and lacked basic customer service courtesy. She informed me that she could not process the return and instructed me to come back the following day to speak with a bookkeeper. As a result, instead of resolving a straightforward return for an item purchased less than 24 hours earlier, I now have to make an additional trip. Professionalism, courtesy, and clear communication are essential in customer-facing roles—especially in management positions. I hope this feedback is taken seriously, as the experience did not reflect positively on the store’s standards of customer service.
• DQ

  D Q

  5 days ago
  5.0
  John at the Deli counter is always fantastic.
• NC

  Nathan Chavez

  Feb 20, 2026
  1.0
  The security WILL assault you and hold your paid for items if he feels simply disrespected . Lawsuit incoming .
• SS

  September

  Feb 4, 2026
  1.0
  Pharmacy has had a broken counter for years. Cant even be bothered to fix it. It's a leaning partition. They just look cheap and unprofessional. You cant even fix a counter, and you want me to trust you w my medication? Not anymore. Half the store is under lock and key, making it a hassle to get most things....v simple items.
• TY

  Tiffany Youngren

  Jan 16, 2026
  1.0
  If I could give zero stars I would. I've been doing delivery (paid) from here for a while. I am sent moldy fruit, expired breads, and am lied to about subsistutions (which I confirm when calling the meat department, the only people there who have any brains). Why, you ask, did I keep shopping here? There was no other delivery option close to me until recently. I have been threatened by a manager (she said she will show up at my house, and she knows where I live due to the delivery address), and constaly and given (my guess in intentially) wrong items. when you call they WILL NOT ANSWER, and I have been told by other employees there they will see the name from a person with delivery and don't want to deal with it. Do yourself a favor, drive down the street to Albertsons. Friendly, nice, and they actually care about the customers there!

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