Vons

Reviews

• KT

  KENZO T

  Feb 16, 2026
  1.0
  My vehicle was towed from this parking lot on February 8, 2026 and I was charged $427.80 by the towing company. The car had been parked for less than two hours. Customers should be aware that even short stays may result in towing.
• VL

  Vince La Luz

  Feb 12, 2026
  5.0
  Clean and well stocked and busy for a reason. All the usual staples plus lots of diet specific items, supported by friendly and professional staff that seems genuinely okay being there
• EL

  enosh livnat

  Feb 8, 2026
  5.0
  Great style really sweet stuff and vibe
• PU

  Peter Umbrell

  Jan 22, 2026
  1.0
  Recurring issue with inaccurate inventory and higher‑priced substitutions. I’ve noticed a consistent problem when ordering from Vons through delivery apps: items are listed as available, but once the order is placed, I’m told they’re “out of stock,” and the only substitutes offered are noticeably more expensive. This isn’t an occasional inventory mistake — it’s a repeating pattern. The lower‑priced item is always the one that suddenly becomes unavailable, and the suggested alternatives are always higher in price. When you’ve already built your cart around that item, declining the substitution means cancelling the entire order and starting over somewhere else. That’s not a real choice; it’s a pressure tactic created by the system. Whether intentional or not, this setup consistently pushes customers toward more expensive products after checkout. If this has happened to you as well, I encourage you to report it to the delivery app and to Vons corporate. Accurate inventory and honest availability are basic expectations, and customers shouldn’t be paying more just to avoid wasting time.
• BE

  Brisa Esteban

  Jan 20, 2026
  1.0
  Every time I place an order on the Vons app it directs me to this location because of the zip code and I find this customer service at this location to be very difficult and rude. This previous order I placed was missing a couple of items and when I tried to call customer service, someone named Nama, she told me to contact DoorDash or Uber because it was not her problem that my items weren’t received. My daughter and I even tried calling DoorDash since she said it was DoorDash who was delivering my order, but they said to contact the Vons store since they couldn’t issue a refund. Despite telling her this, she was not understanding that I was using the Vons app, not a third party to have this item delivered and I feel like I have to clarify that on the Vons app, I don’t even get that much information about the deliverer. It just shows me their name, but I can’t even contact them directly. This person was so rude that she was raising her voice, talking down to me, and she hung up on me. She didn’t even ask if I wanted to get a refund of redelivery, and for this location, this is not the first time I’ve had this issue. On a previous order, the deliverer picked up my order and wasn’t moving on the app and because I can’t contact them, I had no idea what they were doing. I called the store again and it wasn’t until I called that they told me the deliverer tried to steal my items and that they were waiting for someone else to pick it up. Had I not called, they would’ve never told me this information and I found it so frustrating because it had been two hours since my original delivery time. Whenever I try to place an order, I have to hope and pray that my items come and because of this last encounter, I canceled my FreshPass subscription and it’s unfortunate because I’m also a Vons employee so I understand the frustration of working customer service, but as a customer, I did not find the staff here very helpful.

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