When your energy starts to dip, head for our Specialty Coffee Bar, where you'll find handcrafted espresso drinks, fresh fruit smoothies and Lotus plant based energy drinks. Need some food on the go? We offer pastries, hot breakfast items, salads, sandwiches and soup.
I ordered a hot chocolate but actually wanted a mocha. I asked if coffee could be added and was told I’d need to be charged extra. I agreed and asked to refund the original drink and charge me for a mocha instead.
What should have been a very simple exchange took about 20 minutes, with other customers waiting behind me. The interaction felt unnecessarily rude throughout the process. The manager, Diana, was involved but did not seem concerned about the delay or about resolving the situation in a customer-friendly way.
Overall, the experience felt inefficient and poorly handled for such a minor request.
AR
Ariel Roque
Dec 5, 2025
3.0
I could give 5 stars to the nice customer service from the guys there but also saw bad attitude from The manager I think her name was Diana to the customers and the employee (harassment) that's not a nice environment to work honestly. Hopefully they can addressed properly!
GC
Guadalupe Chavez
Dec 3, 2025
4.0
Nice customer service from the guys, clean and good drinks very polite and friendly service!! 5 stars for them.
The only thing I didn’t like and not agree is the way the Manager Diana talks to the employees very rude with no manners I dont know how she got the position but please be nice with the employees at the end you are also a employee just with a title but you are in the same spot as the others. People please speak up!!Be kind Diana!!
NP
Nicole Pinzon
Mar 21, 2024
5.0
Went in a few minutes today before closing because im stupid and didn’t realize and the guy working register was very kind and still got in a drink for me. I unfortunately did not get his name but he had dark hair and I think a beard? The girl behind bar was very nice too 😊 thank you guys, amazing service.