McDonald's

3.6
2439 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
505 W Florence Ave, Los Angeles, CA
90044, United States

Hours

Reviews

3.6
2,439 reviews
5 stars
1,050
4 stars
449
3 stars
361
2 stars
160
1 star
419

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, particularly in the drive-thru.

Food Quality

While some customers enjoyed the food, others complained about cold meals, missing items, and poor preparation.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in restrooms and the overall dining area.

Management Concerns

Customers expressed dissatisfaction with management's handling of complaints and staff behavior.

Atmosphere

The location was noted for being crowded and having a tense atmosphere, with reports of aggressive behavior from individuals outside the restaurant.
  • RC
    Rigoberto Coto
    3 days ago
    5.0
    LOS DOMINGOS EN LA MAÑANA HAY BASTANTE JENTE MAS AMBIENTE PORQUE LOS DESAYUNOS ESTAN CALIENTITOS LO RECOMIENDO
  • CT
    Cynthia Tirado
    Nov 2, 2025
    1.0
    If I could I give them 0 stars they are the worst. The worst customer service ever. I pay for my food and they couldn't give me my food because it didn't appear in there system will in my bank shows they charge me. When I told them that they just didn't care and ignore me say that maybe they return my money back. They rob my money and they didn't give my food they the worst customer service ever. When I try to cancel my order the app told me that I can't cancel my order because they were preparing my food but when I will ask them they be no I don't have any order for you. They could try to give my food. They even wanted to charge me again for my food. NEVER EVER GO TO THIS PLACE THEY STEAL YOUR MONEY AND NOT GIVE YOU YOUR FOOD.
  • TG
    Tamra Gabel
    Oct 8, 2025
    3.0
    Clean and updated Caramel Frapp Delicious Staff not that friendly I asked for a cup of ice after ordering $30 worth of food and the Mgr. Was rude and annoyed then only gave me a water cup of ice and took a minutes for her to come back with it. When I dine in they call you for your food and leave it on the counter and walk away so you can't ask for condiments etc. When I finally got someone's attention for syrup for my pancakes...the whole breakfast was cold. Third time it has happened there.
  • MR
    Mary Ramirez
    Oct 6, 2025
    1.0
    Terrible experience on the drive thru. To my surprise my food was not given to me, even though the app said my food was ready. According to the employee I was 5 minutes late, so they didn’t make it because breakfast is served till 10:29am. I told her that it shouldn’t matter because the order was placed at around 10:15-10:20 am. And it was fully paid for in advance. To me that’s the main point of ordering breakfast through the app before 10:30. They should respect the order whether I pick it up at 10:25 or 10:35am . I mean the FOOD is PAID . When I mentioned that she said I will get my refund within 2 or 3 business days. What!!!!!! Tell me how this makes sense we pay in advance for the order to be processed if I’m 5 minutes late I don’t get it. Even though my app keeps saying that it’s ready? In that case they should not charge for breakfast unless the customer is present to pickup and pay before your stupid time frame. I asked for manager info so she called the manager on duty I asked her for corporate info or her supervisors info this is all I got on a piece of paper # 27507. Claudia I guess she doesn’t have a last name. NOTE. The screen shot of my order was taken when I decided to write a review. So that’s not the actual time of my arrival. And it wouldn’t matter the freaking food was already paid for. It’s not like they start cooking the food while we wait.
  • AG
    Ashley Gomes
    Oct 3, 2025
    5.0
    Everything is good but sometimes y'all employees be going to work with stank attitudes but other then that y'all good

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 505 W Florence Ave, Los Angeles?

Delivery is available Monday to Thursday from 6:00 AM to 11:00 PM, Friday from 6:00 AM to midnight, Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.

When can I use the drive-thru service at this McDonald's location?

The drive-thru is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 4:00 AM to midnight, and Sunday from 4:00 AM to 11:00 PM.