Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including rude staff and long wait times, with some expressing dissatisfaction with management's response to complaints.
Food Quality
Several reviews mentioned issues with food quality, including cold or incorrect orders, while a few customers praised the freshness of certain items like fries.
Cleanliness
There were mixed reviews about cleanliness, with some customers noting dirty tables and restrooms, while others found the environment acceptable.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and inefficient, with long wait times reported by multiple customers.
CV
Calvin Chacon (Vampierre)
2 days ago
1.0
horrible customer service
EDIT to add: they purposfully left a cup holder out of my order bag so when it was delivered it would be damaged.
mchdonalds seems to specifically train cashiers to avoid any intereactions.empty except for two paying people in the storebut somehow making a milllion burgers for zero customers. i see them milling around the kitchen ignoring everyone but certainly wasting product. and not one cashier asked if anyone needed help. when i finally got their attention they tried to say it was me who didnt speak up. when i very loudly said as they were next to me, hello can i pick up up orders right now?
AJ
Andrew Jaime
Feb 5, 2026
1.0
I asked for one ranch and they actually charged me. In my entire existence on this planet, not once has a McDonalds charged me for a side when I ask for just one. They usually end up giving 2 sides for free even though I just ask for 1 out of courtesy. I was completely dumbfounded when it happened. This is the only location that this has ever happened to me. I went to the McDonalds in Lincoln Heights a few weeks prior, and that did not happen to me.
BK
B K
Feb 2, 2026
3.0
Typical
AO
Alfonso Orozco
Jan 29, 2026
1.0
Too too much
AM
alfred martinez
Jan 9, 2026
5.0
Drive thru speaker wasn't working, so an employee was outside letting driver know to go to 1st window. Great service in 50° weather with no jacket.
Fries were hot/warm. Food was warm. Not bad for a mobile order :)