Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor customer service, with staff displaying rude attitudes and a lack of care for customers.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and long wait times, leading to frustration.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty restrooms and unkempt dining areas.
Food Quality
Feedback indicated dissatisfaction with food quality, including cold items and poorly prepared meals.
Staffing Issues
Customers noted that the location appears to be understaffed, contributing to slow service and disorganization.
EC
Elm St Coffee
Feb 22, 2026
1.0
The world's worst customer service? I'm not sure why but the people who work at this McDonald's have the nastiest attitudes and zero care for helping anyone.
HG
Hauntington Gardens
Feb 22, 2026
1.0
It's a shame this is our closest McDs because they're the absolute worst. Order is ALWAYS wrong or missing items and when you ask them for the missing items they have an attitude and refuse? Straight theft. Over a damn missing mc chicken.
JS
Jenny Soriano
Feb 8, 2026
1.0
I was there at 2:50 AM today and I had ordered two 6 dollar meals and a 20 piece nuggets I only got 10 nuggets and one 6 dollar meal and she charged me 22 dollars and some cents where is my other 6 dollar meal I live in bell gardens to go back she was in rush and was only taking Uber Eats?? I will rate this a 0 I feel I got scammed for my money
CO
Charlene Ocampo
Feb 7, 2026
1.0
If I Could Give This McDonald's A Zero Than I Would Have! Service Was So Bad! Hadn't Been To This McDonald's, Their Are 3 Windows In This Drive Thru. The Guy That Took My Money Didn't Explain To NOT Pull To The Last Window And Cars Were Going Around Us. I Ended Up Going Inside. I Had To Raise My Voice To Get Someone's Attention And Let Them Know What Was Going On. There Wasn't Anywhere To Go Because It Is A Busy Small Area. It Was 11am Saturday Time For Lunch Change. I Was Waiting 22Min Just To Receive Our Meals. As We Reached Out Destination The Children's Hospital, Opened Our Meals It Pisses Me Off Even More So. A Meal Shouldn't Have Had Onions. There Was NO ICE In An Ice Coffee. 1 Set Of Fries Were Cold. There Were No Straws, Napkins, Ketchup Or Even The Hot Mustard I Asked For. And The Chicken Sandwich Was Was Spicy When I Clearly Ordered Regular. You Would Think That Entire Time We Were Sitting And Waiting My Order Should Of At Least Been Correct. The Employees Looked As If They Didn't Even Want To Be There. The ONLY Person That Was Pleasant Was A Short Hispanic Lady Inside Wearing A Black Uniform. I Will NEVER Go Back To This McDonald's Again. They Need A New Crew That Appreciate What They're Doing . The Majority Of The Employees Uniforms Were Dirty And Had No Respect For Themselves. Except For The Lady With The Black Uniform. She Seemed To Be The Only One Who Went To Her Job Respecting Herself.
TO
Toni Ocampo
Feb 7, 2026
1.0
Ordered a 5 dollar Mc chicken meal
Also Double quarter pounder meal No ONIONS & A VANILLA ICE COFFEE.
First off my burger had ONIONS WHEN I ASKED FOR NO ONIONS SECOND MY Vanilla Ice Coffee was HORRIBLE DIDN'T TASTE NOTHING LIKE IT..
3RD WAITED OVER 10 MINUTES!! WASN'T SATISFIED AT ALL ☹️