McDonald's

3.4
2062 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11800 Wilmington Ave, Los Angeles, CA
90059, United States

Hours

Reviews

3.4
2,062 reviews
5 stars
814
4 stars
322
3 stars
271
2 stars
175
1 star
480

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and incorrect orders, leading to frustration and dissatisfaction.

Staff Behavior

Multiple reviews highlighted rude and unprofessional behavior from staff, particularly management, which negatively impacted customer experiences.

Cleanliness

The restaurant was often described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect orders and food quality, including cold or improperly prepared items.

Positive Experiences

Despite the negative feedback, a few customers mentioned good service and clean environments during their visits.
  • CC
    Cornell
    1 day ago
    2.0
    Oder my food at 1pm didn't get it till 1:28pm on a take out oder
  • SL
    Steph Laray
    Nov 13, 2025
    1.0
    Stopped in today for a large fries and a couple chicken snack wraps. My real reason was for the fries. And as soon as I saw the paper around the fries I assumed the wrong size. So I got out after going through the drive thru and they said that’s the large fry. McDonald’s I don’t know what’s going on. But do better. Go back to the original large fries please. And I didn’t eat any. Came just like this. 😒
  • JP
    Julia Prescott
    Nov 2, 2025
    1.0
    They have two different lines, and only one person taking the order.Three people went ahead of me.From the left line, then we get to the window.And they're taking forever then, when I finally get my food, my filet.Fish barely has any tartar sauce?I didn't want to go back and wait in a long line to get another one.Very sad service.
  • DP
    Daniel Ponce
    Nov 2, 2025
    5.0
    Ayo breakfast 🥞 pass 1030am on Sunday..
  • RD
    Reshma Dean
    Oct 28, 2025
    1.0
    I visit this McDonald's every weekday to grab a coffee through the mobile app, and the experience has been incredibly disappointing. Even though I place my order 15-20 minutes before arriving, it's still takes 30 plus minutes after check in for someone to bring out my coffee. At first, I was patient, assuming it was just a busy morning rush. But after weeks of the same issue, I began asking why it was taking so long. Instead of addressing the problem, the store manager repeatedly blamed me, saying it was because I didn't enter the curbside number. I've explained multiple times that I do every it correctly- it is not that difficult to enter the correct number- and there's simply nothing else to input on the app. Despite this, she continues to insist that it's not my fault. Several of my coworkers have the exact same experience at this location. The manager has now began canceling my mobile orders, which also cause the app's daily discount to be marked as 'used,' meaning I cannot reapply them that day. I am only ordering one coffee a day and this is the behavior for one coffee? This is unacceptable and shows a complete lack of accountability and customer care. The store manager's behavior is unprofessional, dismissive, and quite frankly- pathetic over a coffee. Until management changes or staff takes responsibility for fixing these ongoing concerns, this McDonald's location will continue to hold poor reviews.

Frequently Asked Questions About McDonald's

What are the regular dining hours at this McDonald's location?

The dining area is open daily from 6:00 AM to 9:00 PM.

When is the drive-thru service available?

Drive-thru is open every day from 5:00 AM to 2:00 AM the next day.