Mastro's Ocean Club

Reviews

• VC

  Vanessa Castaneda

  2 days ago
  5.0
  I stopped by for a nightcap and loved the vibe. Security was welcoming and helpful, the live piano music was such a nice touch, and the bar staff was great. One bartender, I believe his name is Joaquin, made the experience even better… super efficient, warm, and friendly. Really enjoyed my time here. Will definitely keep returning.
• HN

  Han Ning

  Dec 26, 2025
  1.0
  I made an 8:00 PM reservation, arrived early, and still ended up waiting over 40 minutes without being seated. What made it worse wasn’t just the wait — it was the complete lack of transparency. The front desk repeatedly told me there were just “a few tables ahead” and refused to tell me how many people were actually waiting. Only after I insisted and stated that I was recording did they finally admit there were 15 tables in front of me. That means they knowingly misled guests instead of being honest. For a premium restaurant, this is unacceptable service and terrible management. If you cannot handle holiday crowds, then do not accept reservations you clearly cannot honor. Guests deserve honesty, respect, and at least an apology — none of which we received. Extremely disappointed and frustrated.
• NH

  Ning Han

  Dec 26, 2025
  1.0
  I had a reservation at 8:00 PM and arrived at 7:50 PM to check in. The hostess told me there were “a few tables ahead of me” and the wait would be about 20 minutes. Even though I already felt something was wrong because there were a lot of people waiting, we still waited patiently. By 8:40 PM, we still had not been seated, so I asked again. The front desk repeated the same line — “a few tables ahead, no idea how long the wait will be” — and refused to tell me how many tables were ahead of us. Only after I said I was recording did she finally admit there were actually 15 tables before us. That is completely unacceptable. This is supposed to be a high-end restaurant. With a confirmed reservation, we should not be left waiting 40 minutes with no transparency and no apology. If the restaurant cannot handle Christmas traffic, they should not accept reservations online. The attitude of the front desk was rude, dismissive, and unprofessional. Extremely disappointing experience.
• RG

  Racing Guys

  Dec 26, 2025
  1.0
  This was one of the worst dining experiences I’ve ever had with a “fine dining” restaurant. I had an 8:00 PM reservation and arrived early. The hostess told me there were only “a few tables ahead” and estimated 20 minutes. We waited patiently until 8:40 PM — still nothing. When I asked again, they refused to tell me how many tables were actually ahead and just brushed me off. Only when I started recording did the hostess finally admit there were 15 tables before us. Fifteen. After repeatedly saying “a few.” No apology. No explanation. No respect. Just attitude. Having customers wait 40+ minutes with a confirmed reservation is already unacceptable. Lying about the queue, refusing to provide basic information, and showing zero professionalism? Absolutely ridiculous. For a restaurant that claims to be “high end,” this was a joke. I’d never recommend this place to anyone.
• LG

  Lee Gardner

  Dec 14, 2025
  2.0
  This is not Mastro’s. This is a steakhouse with very good steak and subpar service that appears to be coasting on the Mastro’s name. Our group has been to many top quality steakhouses, and Mastro’s Downtown LA delivered on the food but not the service. At Mastro’s in Beverly Hills as well as Malibu, the staff has always been very attentive and informative. Our server at Mastro’s Downtown LA didn’t set up the evening well with their usual intro of the menu, no one asked if we wanted our empty water glasses refilled, cocktails were late or were not offered, we had to flag down another staff member for salt & pepper because our server seemed uninterested in glancing our way, and in the end he brought our separate checks and just set them down on the table without asking which check belonged to whom, and he rushed off as if he couldn’t be bothered to see if we wanted anything else. It was very apparent that Mastro’s Downtown LA was understaffed on a Saturday night, when they should be prepared to do their biggest business of the week. Definitely won’t be going back to this location.

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