Mastro's Ocean Club

Reviews

• IB

  isabella bartolomeo

  2 days ago
  2.0
  Me and my boyfriend were celebrating our 4-year anniversary in LA and were excited to try Mastro’s since everyone at our hotel said the food was amazing. And the food really was amazing , but the service was more than displeasing. When we sat down, our waiter had to look at the menu in front of us to remind himself what we were celebrating which was a bit of a shock to me. Throughout the meal, there were almost no check-ins, no recommendations, and no explanation of the menu or what the restaurant is known for. I was expecting someone knowledgeable and attentive and we didn’t get that. Our dessert took 30 minutes, and the waiter completely disappeared the entire time. No update, no apology, nothing. We have had casual restaurants give us better service. Waiters that were friendly, helpful, and genuinely excited to make our meal special. That’s what we expected here, especially on our anniversary. Overall, the food was great, but the service did not match the fine-dining experience at all. I would not recommend this place. I’ve honestly had better service at the Cheesecake Factory.
• ES

  Elisha Szeto

  2 days ago
  1.0
  Ageism. Young people who don’t look rich, mature, or sophisticated get treated like they don’t belong. Sea bass and salmon were great, service did not reflect quality of the restaurant. Disappointing.
• PE

  People are something else

  4 days ago
  1.0
  Why must we wait to be acknowledged and our table waited for such a long while? I mean it’s ridiculous the amount of staff that walk by a table with ready to order patrons and say nothing and just stare. The service in this town and at this location is just baffling. It sucks and there are better places to spend your money (or just save it). Also, why is the butter cake provided cold when ordering it to go? Please get your service skills together Mastros on Fig! It sucks
• TB

  Trinitty Bayardo

  Nov 9, 2025
  1.0
  I am absolutely appalled by the service i received here. The food was great as usual but the service has me never wanting to go back. I came here for my birthday. We were quickly seated and then waited. And waited. And waited. Finally after about 25 minutes we finally ordered our apps, drinks, and ordered a basket of bread. Our app came out and was delicious. Our drinks showed up and they were good but, my partners had a large chip in the glass. We waited for the server to come back to ask for a new glass and he never did so my partner just had to hope no glass was in his drink. Finally we got our food, it was great, no complaints in that department. It wasn’t until we were halfway done with our entrees and reminded 3 different people we got our bread. Seriously? Considering the table infront of us being served by the same server received there’s within 1O minutes of sitting we can’t help but wonder what that reason was. Oh and we never got a refill for our water. I’m the first person to suggest a dinner at Mastros but after this experience, I’m so disappointed in what the service here has become. I would suggest the one in Malibu or Thousand Oaks. Avoid this one if you can.
• SP

  Scott Pooley

  Oct 27, 2025
  1.0
  We came to this location for a special occasion and it was anything but special. We were sat and waited an uncomfortable 5 min or so before we were presented with menus by our waiter. He acknowledged our special occasion and the took our drink orders. My wife requested sugar for her tea twice which never came until I asked a separate waiter walking in the area. We also never got a refill for the duration of our visit. After we ordered our food we didn’t see the waiter for the rest of our visit until he asked if we wanted our free dessert for our anniversary. We didn’t feel like a chocolate cake so we asked for a dessert menu and he brought it back and offered to pack our free dessert to go. He then never came to take our dessert order so I ordered it from again another server walking in the area. After dessert, again, another server brought us our check and closed us out. Needless to say, we never got our free dessert either. Overall, it was appalling and painful to pay for a meal with such low quality service. They also have a spa at the front about their dress code, which clearly wasn’t an effect because the restaurant was filled with fans in Laker jerseys, which also killed the ambience and upscale vibe that I’m used to at other Mastro‘s locations. It’s sad that I’ve had much better experiences at an Olive Garden or Chili’s.

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