Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
811 reviews
5 stars
456
4 stars
170
3 stars
79
2 stars
41
1 star
65
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some customers praising freshness while others reported issues like old or tough chicken.
Service Issues
Numerous complaints about poor service, including missing items in orders, rude staff, and long wait times.
Cleanliness
Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions and dirty tables.
Customer Experience
Positive experiences highlighted friendly staff and helpful service, but many customers expressed frustration over order accuracy and staff attitudes.
Parking and Location
Difficult parking situation reported due to busy area, impacting overall convenience for customers.
- WMWalo Mendoza4 days ago5.0One of the best restaurants for grilled chicken is El Pollo Loco.
- CBChonsie Bullock5 days ago5.0Went for the soup and salad .. Always!!
- DSDavy SituOct 29, 20252.0I only come here because it is close to my work if not I would not come to this location. This area is very busy and parking is terrible because it is in a lot with other businesses. There is a school across the street. Food is mostly on point but occasionally missed a few items (like a side or tortillas or salad dressing} here and there on the take out. I dont know understand why items are missed when they are not busy. That is why the service with 3 stars.
- ERElizabeth RodriguezOct 22, 20254.0Food was fresh and yummy 😋
- NBNorma BenitezOct 1, 20255.0Great option for a diabetic like me. Fast and efficient, great customer service
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open Monday through Saturday from 9:00 AM to 11:00 PM, and on Sunday from 9:00 AM to 11:00 PM as well.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service to customers.
Can I place an order online for pickup or delivery?
Yes, you can order online through their menu link at https://order.elpolloloco.com/menu/s-soto-st-8th-st for pickup or delivery.
What types of payment are accepted at El Pollo Loco?
Payment options accepted include American Express, Discover, and Visa.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco.
Where is El Pollo Loco located?
El Pollo Loco is located at 1224 S Soto St, Los Angeles, CA 90023, USA.
Are there other dining options near El Pollo Loco?
Nearby dining options include Restaurante El Mike, McDonald's, Samurai Ramen Teri and Roll, The Original Troys Burgers, Puertos Del Pacifico, Mama D's African Cuisine, Samurai Sushi & Teriyaki, I Love Nutrition 80, Winchell's Donut House, and China Garden Chinese Food.
How can nearby transit options help customers visiting El Pollo Loco?
Greyhound Bus Lines - East Los Angeles station is nearby, making it convenient for customers using bus transit to reach El Pollo Loco.
What local services are available near El Pollo Loco for visitors?
Nearby services include Fuya Massage spa, Southland Auto Insurance agency, and Metro by T-Mobile for mobile phone needs, which customers can visit before or after dining at El Pollo Loco.