Brand Certified
El Pollo Loco
4.1(817 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1224 S Soto St, Los Angeles, CA
90023, United States
Certified by El Pollo Loco • Mar 01, 2026
(323) 261-4671
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/1224-s-soto-st
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
817 reviews
5 stars
461
4 stars
171
3 stars
80
2 stars
41
1 star
64
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing old or tough chicken, while others praised the freshness and taste.
Customer Service
Service quality varied significantly; some customers highlighted excellent service, while others reported rude staff and order inaccuracies.
Cleanliness
The restaurant's cleanliness received mixed reviews, with some noting clean dining areas and others mentioning dirty tables and unsanitary conditions.
Order Accuracy
Many customers experienced issues with missing items or incorrect orders, leading to frustration and dissatisfaction.
Pricing
Several reviews mentioned rising prices and perceived value issues, with some feeling that portion sizes were reduced without a corresponding decrease in price.
- MCMireya Carrasco (chaparrita)3 days ago4.0Algunos Cameron son poco atentos y mal encarados y la mayoral de las veces mi pollo esta quemado
- JTJose TorresFeb 12, 20261.0This is ridiculous last time I ate a double avocado cesar salad plate was maybe twice as big as it is right now price was about $ 11.49, came today Feb/12/26 around 6pm when normally at this time is busy, but come on now!! Plate reduced in size, price $ 16.78. No wonder place is almost empty with 4 customer at the dining. Well this is the last time I buy food from El Pollo Loco, deberas que estan re-locos.
- CTChris TovarFeb 1, 20265.0First time here to this El Pollo Loco. Received Great Customer Service from Fernando. I decided to have the Double chicken Street corn Salad with the creamy cilantro dressing and it was very delicious for having it the first time around I highly recommend it. Also I added 3 Chicken tacos Al carbon which were delicious aswell . For a fountain drink I had a coke which went along with my salad very well lol . The restroom and dining area was very clean . Parking was a bit hectic since it's in a shopping center but I did find a parking available. I give this Pollo Loco five stars for this visit. Thanks for making my day with a Great Lunch .
- WMWalo MendozaNov 21, 20255.0One of the best restaurants for grilled chicken is El Pollo Loco.
- CBChonsie BullockNov 20, 20255.0Went for the soup and salad .. Always!!
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Certified March 01, 2026Yext Knowledge Graph
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