Brand Certified
El Pollo Loco
4.2(1850 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1833 S La Cienega Blvd, Los Angeles, CA
90035, United States
Certified by El Pollo Loco • Mar 01, 2026
(310) 838-8803
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/1833-s-la-cienega-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.2
1,850 reviews
5 stars
1,066
4 stars
408
3 stars
176
2 stars
68
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and attentive service, particularly highlighting staff members like Lupita and Karl.
Food Consistency
While many enjoyed the food, there were complaints about inconsistency in portion sizes and quality, with some experiencing undercooked chicken or missing items in their orders.
Cleanliness
The restaurant was noted for being clean, although some customers reported unpleasant odors and issues with seating cleanliness.
Customer Experience
Several reviews mentioned negative experiences with management and service, indicating a need for improvement in handling customer complaints.
- RGRegina Regi_b_astar (Gina)Feb 14, 20265.0Good and friendly service
- QQQueenBeeeFeb 1, 20265.0Busy when I walked in. The line was as expected for this location. I asked for my chicken to be grilled a little more to my preference. Thank you for getting my order to my expectations with patience, Alejandro. This is my first time at this location and I’d definitely come again. Even though it got busy they pushed through the rush but more smiles will light up this location.
- MMMeormeJan 26, 20261.0Never eat at a restaurant that has rat traps lying around. That means they have rodents. Gross
- A李大爷Jan 25, 20261.0Google Maps says they close at 11:30, and I went in at 9:30 to order. However, I found that they had already started cleaning and did not allow dining inside, so I had to eat outside. Just as I started eating, someone came out and told me to leave. On top of that, the chicken was soft and mushy, which was really disgusting. My only advice is: choose another place for your lunch or dinner.
- MMMonica MehranJan 21, 20261.0The whole entire time I was there one of the employees kept clicking his pen. I looked at him/her multiple times and he/she saw that I was very annoyed and did it more
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco on weekdays?
El Pollo Loco is open Monday through Friday from 9:30 AM to 11:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Where is El Pollo Loco located?
El Pollo Loco is located at 1833 S La Cienega Blvd, Los Angeles, CA 90035, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for customer convenience.
Can I order El Pollo Loco food online or via an app?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco offer free Wi-Fi to customers?
Yes, El Pollo Loco provides free Wi-Fi for customers inside the restaurant.
Are there any fitness centers near El Pollo Loco?
Yes, LA Fitness and My Gym Children’s Fitness Center are nearby, which is convenient if you want to grab a meal after a workout.
What grocery stores are close to El Pollo Loco?
Smart & Final Extra! and La Cienega Farmers Market are nearby options for grocery shopping before or after your visit.
Are there any coffee shops near El Pollo Loco where I can relax?
Yes, The Coffee Bean & Tea Leaf is close by, perfect for enjoying coffee or tea before or after your meal.
Brand Certified Facts from El Pollo Loco
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