Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,261 reviews
5 stars
736
4 stars
265
3 stars
112
2 stars
44
1 star
104
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the chicken for being tasty and well-cooked, although some noted issues with dryness and missing items in their orders.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others reported rude behavior and poor management responses to complaints.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a need for improvement in order fulfillment.
Cleanliness
Several reviews highlighted cleanliness issues in the restaurant, with some customers noting unsanitary conditions.
Service Speed
While some customers experienced quick service, others reported long wait times and inefficiencies, particularly during busy hours.
- AAALEKSANDRJan 5, 20265.0👍😋
- GVGregorio ValladaresJan 5, 20263.0Full of people!!!
- EMEvangelina MartinezDec 22, 20255.0Good chicken 🐔🍗 well cooked and some friendly servers the manager had been very rude 😕
- SUSandra UDec 4, 20251.0It's a shame I order the same thing from this location and another one on Crenshaw, and both locations can't get the order right. Did Uber eats for both locations, ordered the family meal that supposed to include 4 churros. Both times, both locations did not put the churros in the bag. Is it really that hard to get an order right!? The items are on the fricken receipt!! Such a shame and disappointment to pay all that money and not get a complete order
- AMadalid martinezNov 21, 20251.0Mal servicio, pedí una tostada salad y me dieron una ensalada regular, no me dieron mis chips ni mis salsas, y te atienden de mala gana
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco at 1545 S Western Ave in Los Angeles?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM, with extended hours until 11:00 PM from Thursday to Saturday.
Does El Pollo Loco offer drive-through service and what are the drive-through hours?
Yes, El Pollo Loco offers drive-through service daily from 10:00 AM to 10:00 PM, extending until 11:00 PM on Thursday, Friday, and Saturday.
Can I order delivery from El Pollo Loco?
Yes, El Pollo Loco provides delivery service for your convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
How can I place an order online for El Pollo Loco?
You can place an order online via their official order page at https://order.elpolloloco.com/menu/s-western-ave-venice-blvd or use their app available on the Apple App Store.
Does El Pollo Loco provide Wi-Fi to customers?
Yes, El Pollo Loco offers free Wi-Fi to customers during their visit.
What is the address and contact phone number for El Pollo Loco?
El Pollo Loco is located at 1545 S Western Ave, Los Angeles, CA 90006, and the main phone number is +1 323-732-7626.
Are there any popular medical facilities near El Pollo Loco?
Yes, Saint Ana Women's Medical Clinic: Norma C. Salceda, MD, F.A.C.O.G. is nearby, which could be convenient if you have appointments and want to grab a meal.
Which nearby restaurants can I visit in addition to El Pollo Loco?
Nearby you can find Pizza Hut for American-style pizza and Yoshinoya for Japanese cuisine, offering diverse dining options in the area.
Are there any beauty and grooming services close to El Pollo Loco?
Yes, Crimson Tonsorial, PetraBraid, Danny's Beauty Salon, and Newline Cuts are nearby salons and beauty spas you can visit before or after your meal.