Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,253 reviews
5 stars
733
4 stars
263
3 stars
111
2 stars
44
1 star
102
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the taste of the chicken and other menu items, though some noted issues with dryness and missing ingredients.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others reported rude behavior and poor management responses to issues.
Order Accuracy
Several customers experienced problems with missing items in their orders and incorrect fulfillment, leading to dissatisfaction.
Cleanliness
The cleanliness of the restaurant was highlighted positively by some, but others reported unsanitary conditions and a lack of attention to cleanliness.
Speed of Service
While many customers appreciated the quick service, others experienced long wait times and inefficiencies, especially during busy hours.
- AMadalid martinez3 days ago1.0Mal servicio, pedí una tostada salad y me dieron una ensalada regular, no me dieron mis chips ni mis salsas, y te atienden de mala gana
- MGMaisha GrimesOct 17, 20255.0Chicken was tasty and hot. Got a 2 piece with salad.
- DTDr. ThaiSep 28, 20255.0Excellent food, amazing quick service, very courteous workers and an amazing location for other needed necessities.
- RCRicardo CastilloSep 21, 20255.0Buen pollo pero muy cacique en las salsas y chiles.
- CAChelse “Chels” AlvaradoSep 20, 20251.0Highly disappointed with management. I placed a large order on their website for delivery as I can not drive. I paid the delivery fee and tipped well. I am missing large items from my order so of course I called the store to let them know. They told me no one was available to help and to call later. I called later and spoke to a lady who said she was looking for my order, I waited for her for a few minutes just for a male to pick up the phone and I had to repeat myself. There solution was for me to place another online order, pay the delivery fee (plus another top for the driver of course) and they would just add that to the order. That doesn't work for me. Spend more to get what I already paid for ? Then I was told to just come get the order, which I told them I can not drive over. I asked for a simple refund and they denied that. There needs to be a better policy in place for these issues. But also staff needs to ensure that every item a customer pays for needs to be put in the bag. Please do better El pollo Loco. I will reach out to corporate as I am not paying for food I did not receive.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco at 1545 S Western Ave in Los Angeles?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM, with extended hours until 11:00 PM from Thursday to Saturday.
Does El Pollo Loco offer drive-through service and what are the drive-through hours?
Yes, El Pollo Loco offers drive-through service daily from 10:00 AM to 10:00 PM, extending until 11:00 PM on Thursday, Friday, and Saturday.
Can I order delivery from El Pollo Loco?
Yes, El Pollo Loco provides delivery service for your convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
How can I place an order online for El Pollo Loco?
You can place an order online via their official order page at https://order.elpolloloco.com/menu/s-western-ave-venice-blvd or use their app available on the Apple App Store.
Does El Pollo Loco provide Wi-Fi to customers?
Yes, El Pollo Loco offers free Wi-Fi to customers during their visit.
What is the address and contact phone number for El Pollo Loco?
El Pollo Loco is located at 1545 S Western Ave, Los Angeles, CA 90006, and the main phone number is +1 323-732-7626.
Are there any popular medical facilities near El Pollo Loco?
Yes, Saint Ana Women's Medical Clinic: Norma C. Salceda, MD, F.A.C.O.G. is nearby, which could be convenient if you have appointments and want to grab a meal.
Which nearby restaurants can I visit in addition to El Pollo Loco?
Nearby you can find Pizza Hut for American-style pizza and Yoshinoya for Japanese cuisine, offering diverse dining options in the area.
Are there any beauty and grooming services close to El Pollo Loco?
Yes, Crimson Tonsorial, PetraBraid, Danny's Beauty Salon, and Newline Cuts are nearby salons and beauty spas you can visit before or after your meal.