Brand Certified
El Pollo Loco
3.9(959 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1934 W Olympic Blvd, Los Angeles, CA
90006, United States
Certified by El Pollo Loco • Mar 01, 2026
(213) 380-2772
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/1934-w-olympic-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.9
959 reviews
5 stars
477
4 stars
207
3 stars
113
2 stars
40
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and issues with order accuracy.
Food Quality
Mixed feedback on food quality, with some customers praising the taste while others reported burnt or incorrect orders.
Drive-Thru Issues
Frequent complaints about the drive-thru service being down or slow, along with missing items from orders.
Cleanliness
Concerns raised about cleanliness, particularly regarding the bathrooms and overall restaurant environment.
- JCJohn Cusack2 days ago1.0The night manager on the weekends when I try to use the drive thru always says its down. Horrible customer service
- JMJames Medrano5 days ago2.0Everything is good just no cash payments accepted looked hacked waste of money for the franchised bet off going analogue Im pretty sure there cyber security not good if new machines are messing up
- JMJoshua Mentrup6 days ago1.0Out of 4 times I ordered here, 3 times items were missing or just completely wrong. Tried reaching out directly to El Pollo Loco but each time, no response. UPDATE: got a generic “contact us” response with a link to the exact contact link I’ve used in the past where you get no response.
- FSFredis Maravilla SaraviaFeb 23, 20261.0Bad customer services skill from a cashier call Teresa. She needs to be retraining . If a customer treat you nicely we expect from the cashier the same nicely actitud. Poor treatment from the cashier.
- ZBZachary BrownFeb 17, 20262.0This location does not honor the Taco Tuesday promotion I can buy crunchy tacos everyday but on Tuesday because they dont want to lose money bad business
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service for customer convenience.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 1934 W Olympic Blvd, Los Angeles, CA 90006, United States.
How can I order food online from El Pollo Loco?
You can order online via their menu link at https://order.elpolloloco.com/menu/w-olympic-blvd-s-alvarado-st or through the El Pollo Loco app.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for various events and gatherings.
What is special about El Pollo Loco's chicken preparation?
El Pollo Loco marinated whole chickens with a special recipe of herbs, spices, fruit juices, and garlic, then fire-grills them on open-flame grills to ensure authentic flavor.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to customers during their visit.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit the Advance Career Institute for educational interests, or relax at Sublime Aesthetics By Alessandra spa. For entertainment, the San Manuel Casino is also close by.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Jin Chinese Kitchen for Asian cuisine, Squarefritz offering Brazilian food, and Luck Thai PJ for Thai dishes.
Can I find beauty and spa services close to El Pollo Loco?
Yes, my queens beauty salon and Natural Shine by Helo Alves hair and nail salon are nearby for beauty and spa services.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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