El Pollo Loco

3.9
947 reviews
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Business Details

1934 W Olympic Blvd, Los Angeles, CA
90006, United States
(213) 380-2772
https://restaurants.elpolloloco.com/ca/los-angeles/1934-w-olympic-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1934 W Olympic Blvd, Los Angeles, CA
90006, United States

Hours

Reviews

3.9
947 reviews
5 stars
474
4 stars
206
3 stars
113
2 stars
38
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including unresponsive staff and rude interactions.

Food Quality

Several customers reported issues with food quality, including burnt chicken and incorrect orders.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Order Accuracy

Many customers experienced problems with incomplete or incorrect orders, particularly in the drive-thru.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service at times.
  • JG
    Jason Garcia
    Nov 14, 2025
    1.0
    Cashier refuse to take my order and forced me to use kiosk. The customer should have the option whether they want to use the kiosk or not.There was a line, and that was the only option.
  • AR
    Angel Ramirez
    Nov 6, 2025
    2.0
    Well I order the chicken bowl and the portions are so small and nachos I got with it it’s like they counted how many I’ll get the bag of chips is half full and we ordered the 8 piece chicken and they didn’t even give us our beans that we ordered and gave us smashes potato’s instead, and my drink is flavorless, not only that the cashier had like some attitude for no reason
  • AP
    Andres Paz
    Oct 12, 2025
    1.0
    The worst pollo loco no attention for costumer,you ask nobody awnser,6 people working they don't care the costumer
  • HC
    Hilda Carrillo
    Sep 17, 2025
    5.0
    Good place
  • BB
    Buster Baxter
    Sep 8, 2025
    1.0
    They have cashiers cutting chicken, zero training. I went through drive thru, I had not ate all day, was really hungry from being busy, stopped by around 2:30pm and was craving a three piece meal. I ordered a Leg and thigh meal however, the thighs they gave me were extremely disrespectful and it ruined my day. Two tiny thighs cut wrong, the size was extremely small for the prices that they have now. A lot of us have long days and a lot going on, we don’t have time to cook, and we give our business to restaurants for them not to take their jobs seriously and with honor. I was extremely disappointed, it really was a mood changer for the day. Please do better, people pay for this , it isn’t free.
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco?

El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery service for customer convenience.