Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,274 reviews
5 stars
580
4 stars
250
3 stars
149
2 stars
51
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of attention to customer needs.
Food Quality
Many customers reported issues with food quality, including dry chicken, incorrect orders, and unsatisfactory portion sizes.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, with dirty tables and unsanitary conditions noted frequently.
Order Accuracy
Customers frequently experienced problems with incorrect orders and missing items, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers praised the food taste and service at this location, indicating a mix of experiences.
- JSJo So4 days ago2.0The quality of service requires significant improvement, particularly concerning the new self-service ordering tablets. Staff members observed customers experiencing difficulties with these devices but did not offer assistance. Furthermore, the cleanliness of the dining area is unsatisfactory. Consequently, I will not be returning to this establishment in the near future.
- LALeonel AlmazonNov 12, 20251.0La manager es una persona razista discrimina y humilla a la gente por su apariencia el día de hoy 12 noviembre 2025 sufrí una discriminación y humillación por parte de la manaller en turno me aventó la comida en la cara y quisiera que la despidieran
- JMJake MorganOct 30, 20253.0I placed an online order tonight and the service was really good , but when I got home my order was wrong…. I ordered a Bowl with Corn Tortillas and I got chips and salsa instead …. I’m not mad! But yo, pay attention to detail.
- SMSalvador MartinezOct 25, 20251.0Terrible customer service, I ended up leaving. Would not recommend this location.
- LPLinda J PerezOct 15, 20252.0I had a disappointing experience at the drive-thru. When I asked Veronica to split the order into two payments, she refused. I told her to cancel the order so we could come back around, and she agreed — yet the order still showed up on the screen. The service overall was poor. On top of that, the food was not good super dry chicken and old lettuce. I ordered the double chicken salad and it was a letdown — very small portion with only about 6–8 pieces of chicken. Definitely not worth the price. Won’t be returning.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open Monday through Saturday from 9:00 AM to 10:00 PM, and on Sunday from 9:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco using their app?
Yes, you can order through the El Pollo Loco app, available on the Apple App Store.
Where is El Pollo Loco located in Los Angeles?
El Pollo Loco is located at 408 E Washington Blvd, Los Angeles, CA 90015.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican food focusing on fire-grilled chicken and handmade guacamole, salsas, and dressings.
What amenities are available at El Pollo Loco?
El Pollo Loco has free Wi-Fi, delivery, catering services, and a drive-through.
Are there other Mexican restaurants near El Pollo Loco?
Yes, nearby Mexican restaurants include Los Gueritos Jugos y Bionicos and Lindo Oaxaca, which you might visit before or after dining here.
What nearby stores can I visit for shopping around El Pollo Loco?
Nearby shopping options include Payless ShoeSource, 99 Cents Only Stores, and Megans Halloween Costumes for various retail and costume needs.
Are there convenient coffee or dessert places near El Pollo Loco?
Yes, Dunkin' offers coffee and bakery items, and Baskin-Robbins serves ice cream and smoothies close to El Pollo Loco, perfect for a treat before or after your meal.