Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,281 reviews
5 stars
582
4 stars
252
3 stars
151
2 stars
52
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of assistance with orders.
Food Quality
Many customers reported issues with food quality, including dry chicken, incorrect orders, and unsatisfactory portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.
Value for Money
Customers expressed dissatisfaction with the value for money, citing high prices for small portions and poor quality.
- GVGregorio ValladaresJan 5, 20263.0Sunday was packed with people.
- LALeslie ArredondoDec 16, 20252.0I don’t know what to even rate it honestly. When I arrived home I come to find ONE single napkin in my bag, my bag of chips HALF empty…. What’s with the stinginess of food that I AM paying for ?!? GEEZ. The single napkin was just like a what the moment, idk if it’s because I’m in the clouds or what but it was hilarious ! Please include more napkins and sauces and condiments 🤣🤣🤣 I mean besides that, the burrito was mid to be honest. There was no “guac sauce” in the burrito or whatever the guy said. Sad they got rid of the chicken avocado burrito
- JJJhun Rota (Jhun)Dec 2, 20255.0Good food
- JSJo SoNov 21, 20252.0The quality of service requires significant improvement, particularly concerning the new self-service ordering tablets. Staff members observed customers experiencing difficulties with these devices but did not offer assistance. Furthermore, the cleanliness of the dining area is unsatisfactory. Consequently, I will not be returning to this establishment in the near future.
- LALeonel AlmazonNov 12, 20251.0La manager es una persona razista discrimina y humilla a la gente por su apariencia el día de hoy 12 noviembre 2025 sufrí una discriminación y humillación por parte de la manaller en turno me aventó la comida en la cara y quisiera que la despidieran
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open Monday through Saturday from 9:00 AM to 10:00 PM, and on Sunday from 9:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco using their app?
Yes, you can order through the El Pollo Loco app, available on the Apple App Store.
Where is El Pollo Loco located in Los Angeles?
El Pollo Loco is located at 408 E Washington Blvd, Los Angeles, CA 90015.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican food focusing on fire-grilled chicken and handmade guacamole, salsas, and dressings.
What amenities are available at El Pollo Loco?
El Pollo Loco has free Wi-Fi, delivery, catering services, and a drive-through.
Are there other Mexican restaurants near El Pollo Loco?
Yes, nearby Mexican restaurants include Los Gueritos Jugos y Bionicos and Lindo Oaxaca, which you might visit before or after dining here.
What nearby stores can I visit for shopping around El Pollo Loco?
Nearby shopping options include Payless ShoeSource, 99 Cents Only Stores, and Megans Halloween Costumes for various retail and costume needs.
Are there convenient coffee or dessert places near El Pollo Loco?
Yes, Dunkin' offers coffee and bakery items, and Baskin-Robbins serves ice cream and smoothies close to El Pollo Loco, perfect for a treat before or after your meal.