Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,565 reviews
5 stars
689
4 stars
296
3 stars
186
2 stars
119
1 star
275
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dry, cold, or improperly prepared items.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyable food, particularly highlighting specific employees for their excellent service.
- EMEMMA MENDEZDec 20, 20255.0Had to order on a kiosk. The security helped me with submitting my order which made it ordering easier.
- RSRosa SalazarDec 20, 20255.0I actually enjoyed the service from this store! Thank You!
- AYAxely YaxelDec 19, 20251.0Worst pollo loco I paid for a double chicken avocado salad and they got the order wrong I asked how much time would this one take would take they did not answer they didnt even write down that I asked for chips and also messed up someone else's order also when I asked for a refund they said the money will come through in 3 days and never came it made me scan and it said I received my refund but yet within those 3 days I never got my money back this is the 4th day they nearly made me miss my bus amd never got my food and they fixed the order that cane after me besides fixing my order first the workers are very terrible and bad at communication and try to blame the customers instead they didn't try to blame me they did someone else . I like going for a salad but honestly this angers me and still not receiving my refund they stole from me . This pollo loco will rob you
- RHRicardo HurtadoDec 18, 20251.0La comida no se veía antojable el aguacate estaba como si no sirviera negro o viejo igual el cilantro y solo me mandaron una salsa de aguacate y una de pico de gallo para 4 platos y exactamente 3 servilletas
- RTRuth TapiaDec 4, 20251.0Muy mala atensiión Como es posible que me digan que uno tiene que venir con el dinero exacto y no quieren dar cambio como se cuanto voy a gastar
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open every day from 9:30 AM to 10:30 PM.
Where is El Pollo Loco located?
It is located at 4405 Avalon Blvd, Los Angeles, CA 90011.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food from El Pollo Loco online?
Yes, you can order online through their menu and ordering links at https://order.elpolloloco.com/menu/avalon-blvd-e-vernon-ave.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to customers.
What nearby places can I visit around El Pollo Loco?
Nearby places include Sammy Goode's Donuts and Ice Cream for desserts, Nexxo Mejia's Meat Market for fresh groceries, and Fellowship Missionary Baptist Church for community events.
How can nearby places assist customers visiting El Pollo Loco?
Nearby locations like Metro by T-Mobile provide mobile services, and gas stations such as Chevron and 76 offer refueling, making it convenient for customers to combine errands with their visit to El Pollo Loco.
Are there other dining options near El Pollo Loco?
Yes, near El Pollo Loco you can find Mexican food at Taco's La Nena, seafood at La Corita, and pizza at Pizza Mar, offering a variety of choices for customers.