Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,377 reviews
5 stars
639
4 stars
267
3 stars
173
2 stars
89
1 star
209
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with dry, overcooked chicken and missing items in their orders.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.
Customer Service
Mixed feedback on customer service; some praised staff for politeness while others noted rudeness and disorganization.
Cleanliness
Several customers mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Pricing Concerns
Customers expressed dissatisfaction with portion sizes and perceived high prices for the food offered.
- GSGriselda Solorzano3 days ago5.0Love it
- ORomar Rivas4 days ago5.0Very good service
- CRC RobinsonOct 30, 20254.0I love El Pollo Loco bit some days the chicken is moist and juicy and some days it dry. None the less, it still has good flavor.
- MAMartin AlamangoOct 21, 20255.0I actually used the drive-through super quick and very polite service,
- JCjulie cabreraOct 16, 20251.0Check your order always something missing
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Friday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I place an order online for pick up or delivery at El Pollo Loco?
Yes, you can place your order online through the El Pollo Loco app or their online ordering website.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa for payments.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco has a drive-through service to make your experience quick and convenient.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Where is El Pollo Loco located?
El Pollo Loco is located at 3350 W Vernon Ave, Los Angeles, CA 90008, USA.
What are some nearby places to visit after dining at El Pollo Loco?
After dining, you might enjoy visiting Leimert Park or the Leimert Park Art Walk which are nearby attractions offering parks and art galleries.
Is there a convenient public transit option near El Pollo Loco?
Yes, the Metro Rail - Leimert Park Station (K) is nearby, providing easy public transit access to El Pollo Loco.
What other amenities are near El Pollo Loco that can be useful for visitors?
Nearby amenities include Vallarta Supermarkets for shopping and Chase Bank for financial services, making it convenient for visitors to run errands before or after dining.