Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,382 reviews
5 stars
642
4 stars
268
3 stars
173
2 stars
90
1 star
209
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry or overcooked chicken, with some expressing disappointment in the overall quality of the food.
Service Issues
Numerous reviews highlighted problems with order accuracy, slow service, and unprofessional staff behavior, leading to a frustrating customer experience.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions reported.
Customer Experience
While some customers praised the friendly service, many others experienced rudeness and lack of attention from staff, impacting their overall satisfaction.
- MOMellissa Knowles de OliveiraJan 2, 20262.0They don't pay much attention to you if you are a dine in customer. Our food waited on the shelf for 10 minutes and no one even noticed. There was no one else in thr restaurant. Food was cold and portion was meager compared to drive through. As I sit here there are no less than 5 people waiting who have been here 7-10 minutes.
- STShay TourayJan 1, 20265.0The food and staff are great!
- WAWayne AdkinsDec 26, 20255.0Chicken Bowl is my comfort food ! ! !
- DYDerrick YoungDec 23, 20253.0Chicken was a little over cooked
- ORomar RivasNov 20, 20255.0Very good service
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Friday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I place an order online for pick up or delivery at El Pollo Loco?
Yes, you can place your order online through the El Pollo Loco app or their online ordering website.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa for payments.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco has a drive-through service to make your experience quick and convenient.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Where is El Pollo Loco located?
El Pollo Loco is located at 3350 W Vernon Ave, Los Angeles, CA 90008, USA.
What are some nearby places to visit after dining at El Pollo Loco?
After dining, you might enjoy visiting Leimert Park or the Leimert Park Art Walk which are nearby attractions offering parks and art galleries.
Is there a convenient public transit option near El Pollo Loco?
Yes, the Metro Rail - Leimert Park Station (K) is nearby, providing easy public transit access to El Pollo Loco.
What other amenities are near El Pollo Loco that can be useful for visitors?
Nearby amenities include Vallarta Supermarkets for shopping and Chase Bank for financial services, making it convenient for visitors to run errands before or after dining.