While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Many customers reported issues with dry, overcooked chicken and missing items in their orders.
Service Issues
Customers frequently mentioned poor service, including long wait times, incorrect orders, and unprofessional staff.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and a generally unclean environment.
Customer Experience
While some customers praised the food and service, many expressed frustration with the overall experience, citing rudeness and disorganization.
JF
Julio Fernandez
2 days ago
4.0
Only thing my order was incorrect.
DC
Dalisia Cannon
Feb 13, 2026
5.0
Little Tortilla chicken soup is fabulous.
EB
Elaine Bell
Jan 18, 2026
3.0
Not very tasty to me..
MO
Mellissa Knowles de Oliveira
Jan 2, 2026
2.0
They don't pay much attention to you if you are a dine in customer. Our food waited on the shelf for 10 minutes and no one even noticed. There was no one else in thr restaurant. Food was cold and portion was meager compared to drive through. As I sit here there are no less than 5 people waiting who have been here 7-10 minutes.