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El Pollo Loco

3.7
(1292 reviews)

Business Details

3350 W Vernon Ave, Los Angeles, CA
90008, United States
(323) 295-8122

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3350 W Vernon Ave, Los Angeles, CA
90008, United States

Hours

Reviews

3.7
1,292 reviews
5 stars
594
4 stars
245
3 stars
167
2 stars
84
1 star
202

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with dry, overcooked chicken and missing items in their orders.

Service Issues

Customers frequently mentioned poor service, including long wait times, incorrect orders, and unprofessional staff.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and a generally unclean environment.

Customer Experience

While some customers praised the food and service, many expressed frustration with the overall experience, citing rudeness and disorganization.
  • JF
    Julio Fernandez
    2 days ago
    4.0
    Only thing my order was incorrect.
  • DC
    Dalisia Cannon
    Feb 13, 2026
    5.0
    Little Tortilla chicken soup is fabulous.
  • EB
    Elaine Bell
    Jan 18, 2026
    3.0
    Not very tasty to me..
  • MO
    Mellissa Knowles de Oliveira
    Jan 2, 2026
    2.0
    They don't pay much attention to you if you are a dine in customer. Our food waited on the shelf for 10 minutes and no one even noticed. There was no one else in thr restaurant. Food was cold and portion was meager compared to drive through. As I sit here there are no less than 5 people waiting who have been here 7-10 minutes.
  • ST
    Shay Touray
    Jan 1, 2026
    5.0
    The food and staff are great!

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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