Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,531 reviews
5 stars
708
4 stars
286
3 stars
167
2 stars
94
1 star
276
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as dry or overcooked chicken, missing items, and poor presentation.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Numerous customers expressed concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.
Pricing Concerns
Several customers felt that the prices were too high for the quality and quantity of food received.
Positive Staff Feedback
Despite the issues, some customers praised specific staff members for their friendliness and good service.
- ASabraham saldana1 day ago3.0Got my order drive through got 3 fire grilled combos and was asked if I wanted tortillas or chips? I asked for chips.. I got home only to find out I wasn't given chips at all🙄 I drove back to get the chips but decided to walk in because the drive thru had 7 cars in it.. BAD IDEA.. all cars in drive thru were serviced before I could even get my chips.. wth?
- WLWILMER LOPEZOct 2, 20251.0They increase drastically the prices and the chicken now does not look like a chicken now they look like they are giving you quail. They didn't give me a smaller piece because they could end up giving me the bones.
- FPFrances PicazoSep 26, 20254.0It's OK. I guess they provide machines to place ur orders..
- JJJasmine JohnsonSep 18, 20255.0When I say bomb bomb I mean bomb and the manager Carlos is a blessing and because of I will always shop at el polo locco
- MPMr PerezSep 6, 20255.0Presentation: The meal looked sharp—neatly arranged and vibrant. A simple yet satisfying presentation that set the stage for flavor before the first bite even touched my lips. Rice: It came with bold flavor—almost more pronounced than usual. Maybe it’s the local water or a seasoning quirk, but it brought a comforting, rice-forward punch that stood out in all the right ways. Chicken: Juicy, tender, and clearly fire-grilled to perfection. Every bite felt intentional, the kind of chicken that earns its spot rather than being an afterthought. Final Thoughts: Overall, I felt well served—satisfied, content, and pleasantly surprised. This was a solid Pollo Loco experience that delivered on quality and flavor with zero fluff.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 10:00 AM to 11:00 PM Monday through Friday.
Does El Pollo Loco offer weekend hours?
Yes, El Pollo Loco is open from 10:00 AM to 11:00 PM on Saturdays and Sundays.
Where is El Pollo Loco located?
El Pollo Loco is located at 5160 E Olympic Blvd, Los Angeles, CA 90022, USA.
What type of cuisine can I expect at El Pollo Loco?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken and handmade salsas, guacamole, and dressings.
Can I place an order online for pickup or delivery at El Pollo Loco?
Yes, you can order online via their ordering website or the El Pollo Loco app available on the App Store.
Does El Pollo Loco accept credit cards?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does this location of El Pollo Loco have free Wi-Fi and drive-through service?
Yes, this El Pollo Loco offers free Wi-Fi and has a drive-through service available.
What are some nearby automotive services around El Pollo Loco?
Nearby automotive services include Sioux Auto Glass Inc, AutoZone, Martinez Custom Glass, and Atlantic Auto Parts, which are convenient stops if you need car repair or parts while visiting El Pollo Loco.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Charlie's Best Burgers, Olympic Basket, Mi Cabana Restaurant, and El Muelle 8 ELA, which offer a variety of American, burger, and Latin American cuisines to explore before or after your meal.
What nearby attractions or services can enhance my visit to El Pollo Loco?
You can visit Buena salud de hoy park for outdoor activities, or stop by Blue Sky Hair Salon for beauty services, making your visit more enjoyable and convenient.