Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,541 reviews
5 stars
714
4 stars
287
3 stars
168
2 stars
94
1 star
278
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables and bathrooms, and the presence of homeless individuals around the location.
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the flavor of the food, many complained about overcooked or dry chicken, missing items, and inconsistent portion sizes.
Management Issues
Several reviews pointed to a lack of effective management, with calls for better staff training and more personnel to handle customer demand.
- RZRossy ZJan 3, 20263.0There's a kiosk to place an order, they've eliminated human service here. The guy is all stressed out from the drive thru orders that he barely has time to attend to any questions a customer might have. But it's notchis fault, this is very disappointing SMH
- LVLaura VargasDec 17, 20251.0I would put a zero stars if I could! The environment in this location is disgusting and scary! They is homeless, cats, dogs, and trash all around. Overall not a safe environment and very discouraging to go to. No parking! Our food was burned as well...
- CAChris AbDec 1, 20255.0Great service employees are nice and professional, the floor was duty with food all over the loby..! And a lot homeless people inside the place
- OLOlivia LopezNov 25, 20251.0Please stay away from this location is disgusting filthy dirty. I try to eat but i couldn't. I don't think they ever clean. Today is my last day ever to eat pollo loco. Horrible experience.
- ASabraham saldanaNov 23, 20253.0Got my order drive through got 3 fire grilled combos and was asked if I wanted tortillas or chips? I asked for chips.. I got home only to find out I wasn't given chips at all🙄 I drove back to get the chips but decided to walk in because the drive thru had 7 cars in it.. BAD IDEA.. all cars in drive thru were serviced before I could even get my chips.. wth?
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 10:00 AM to 11:00 PM Monday through Friday.
Does El Pollo Loco offer weekend hours?
Yes, El Pollo Loco is open from 10:00 AM to 11:00 PM on Saturdays and Sundays.
Where is El Pollo Loco located?
El Pollo Loco is located at 5160 E Olympic Blvd, Los Angeles, CA 90022, USA.
What type of cuisine can I expect at El Pollo Loco?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken and handmade salsas, guacamole, and dressings.
Can I place an order online for pickup or delivery at El Pollo Loco?
Yes, you can order online via their ordering website or the El Pollo Loco app available on the App Store.
Does El Pollo Loco accept credit cards?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does this location of El Pollo Loco have free Wi-Fi and drive-through service?
Yes, this El Pollo Loco offers free Wi-Fi and has a drive-through service available.
What are some nearby automotive services around El Pollo Loco?
Nearby automotive services include Sioux Auto Glass Inc, AutoZone, Martinez Custom Glass, and Atlantic Auto Parts, which are convenient stops if you need car repair or parts while visiting El Pollo Loco.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Charlie's Best Burgers, Olympic Basket, Mi Cabana Restaurant, and El Muelle 8 ELA, which offer a variety of American, burger, and Latin American cuisines to explore before or after your meal.
What nearby attractions or services can enhance my visit to El Pollo Loco?
You can visit Buena salud de hoy park for outdoor activities, or stop by Blue Sky Hair Salon for beauty services, making your visit more enjoyable and convenient.