Brand Certified
El Pollo Loco
3.7(1500 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
5160 E Olympic Blvd, Los Angeles, CA
90022, United States
Certified by El Pollo Loco • Mar 01, 2026
(323) 981-9196
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/5160-e-olympic-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.7
1,500 reviews
5 stars
695
4 stars
278
3 stars
161
2 stars
92
1 star
274
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rude and inattentive service.
Food Quality
Food quality was inconsistent, with complaints about dry chicken and missing items, but some customers enjoyed the flavor and freshness.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, particularly in the dining area and restrooms, affecting the overall dining experience.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Environment Concerns
Several reviews mentioned a troubling environment, including the presence of homeless individuals and a lack of safety, which deterred customers from returning.
- JMJanette Marquez3 days ago5.0Everything was delicious. The service was professional and caring. Thanks!
- DMDavid Michel5 days ago1.0We not to used all restrooms employees rules was really rude
- UHUriel Hernandez6 days ago5.0Gracias a esas maravillosas personas que trabajan y que en las noches me atienden y que doy cuenta en su amabilidad gracias
- LMLorena MunozFeb 16, 20261.0Really bad service talking about the food they gave me really small and very dry chicken legs barely could get out chicken out .
- GBGail BillyJan 20, 20265.0I stopped by El Pollo Loco yesterday and had a really good experience at the counter. The cashier — a young man — was genuinely kind, patient, and super helpful. He suggested the new Queso Chicken Bowl, and honestly, it was delicious. I’m glad he recommended it. The only downside was the bathroom. The smell was rough, like gutter water, and it really took away from the otherwise good visit. I hope management gives that area some attention, because the rest of the service was on point. Overall, great customer service and tasty food — just please fix the restroom situation.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco on weekdays?
El Pollo Loco is open from 10:00 AM to 11:00 PM Monday through Friday.
Does El Pollo Loco offer weekend hours?
Yes, El Pollo Loco is open from 10:00 AM to 11:00 PM on Saturdays and Sundays.
Where is El Pollo Loco located?
El Pollo Loco is located at 5160 E Olympic Blvd, Los Angeles, CA 90022, USA.
What type of cuisine can I expect at El Pollo Loco?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken and handmade salsas, guacamole, and dressings.
Can I place an order online for pickup or delivery at El Pollo Loco?
Yes, you can order online via their ordering website or the El Pollo Loco app available on the App Store.
Does El Pollo Loco accept credit cards?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does this location of El Pollo Loco have free Wi-Fi and drive-through service?
Yes, this El Pollo Loco offers free Wi-Fi and has a drive-through service available.
What are some nearby automotive services around El Pollo Loco?
Nearby automotive services include Sioux Auto Glass Inc, AutoZone, Martinez Custom Glass, and Atlantic Auto Parts, which are convenient stops if you need car repair or parts while visiting El Pollo Loco.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Charlie's Best Burgers, Olympic Basket, Mi Cabana Restaurant, and El Muelle 8 ELA, which offer a variety of American, burger, and Latin American cuisines to explore before or after your meal.
What nearby attractions or services can enhance my visit to El Pollo Loco?
You can visit Buena salud de hoy park for outdoor activities, or stop by Blue Sky Hair Salon for beauty services, making your visit more enjoyable and convenient.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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