El Pollo Loco

3.7
1541 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5160 E Olympic Blvd, Los Angeles, CA
90022, United States

Hours

Reviews

3.7
1,541 reviews
5 stars
714
4 stars
287
3 stars
168
2 stars
94
1 star
278

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables and bathrooms, and the presence of homeless individuals around the location.

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the flavor of the food, many complained about overcooked or dry chicken, missing items, and inconsistent portion sizes.

Management Issues

Several reviews pointed to a lack of effective management, with calls for better staff training and more personnel to handle customer demand.
  • RZ
    Rossy Z
    Jan 3, 2026
    3.0
    There's a kiosk to place an order, they've eliminated human service here. The guy is all stressed out from the drive thru orders that he barely has time to attend to any questions a customer might have. But it's notchis fault, this is very disappointing SMH
  • LV
    Laura Vargas
    Dec 17, 2025
    1.0
    I would put a zero stars if I could! The environment in this location is disgusting and scary! They is homeless, cats, dogs, and trash all around. Overall not a safe environment and very discouraging to go to. No parking! Our food was burned as well...
  • CA
    Chris Ab
    Dec 1, 2025
    5.0
    Great service employees are nice and professional, the floor was duty with food all over the loby..! And a lot homeless people inside the place
  • OL
    Olivia Lopez
    Nov 25, 2025
    1.0
    Please stay away from this location is disgusting filthy dirty. I try to eat but i couldn't. I don't think they ever clean. Today is my last day ever to eat pollo loco. Horrible experience.
  • AS
    abraham saldana
    Nov 23, 2025
    3.0
    Got my order drive through got 3 fire grilled combos and was asked if I wanted tortillas or chips? I asked for chips.. I got home only to find out I wasn't given chips at all🙄 I drove back to get the chips but decided to walk in because the drive thru had 7 cars in it.. BAD IDEA.. all cars in drive thru were serviced before I could even get my chips.. wth?

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco on weekdays?

El Pollo Loco is open from 10:00 AM to 11:00 PM Monday through Friday.

Does El Pollo Loco offer weekend hours?

Yes, El Pollo Loco is open from 10:00 AM to 11:00 PM on Saturdays and Sundays.