Brand Certified
El Pollo Loco
3.9(1282 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
986 S Vermont Ave, Los Angeles, CA
90006, United States
Certified by El Pollo Loco • Mar 01, 2026
(213) 380-7721
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/986-s-vermont-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.9
1,282 reviews
5 stars
636
4 stars
264
3 stars
146
2 stars
72
1 star
164
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Mixed feedback on food quality, with some customers reporting bland or spoiled food, while others enjoyed the taste.
Cleanliness
Many customers noted unsanitary conditions in the dining area and restrooms.
Ordering Experience
Customers expressed frustration with the self-service kiosks and difficulty in placing orders.
Management Concerns
Several reviews mentioned issues with management, including unprofessional behavior and lack of oversight.
- EREagl RockFeb 19, 20261.0I want to make public what I just saw and experienced inside this Pollo Loco restaurant, and I want to focus on the manager, whose name is Kim. Honestly, it was disgusting, unfriendly, and above all, racist. Some people asked to speak with him, and he came out acting like a total jerk, arrogant and insulting, humiliating the people who were asking to speak with him. They left some documents on the counter, he took them, yelled that they would be thrown in the trash, and told them to leave because he would call the police. I never saw the people do or say anything wrong, and when they told him God bless them, he replied, "I don't need any God," and kicked them out. Then he opened the front door and threatened to call the police no matter what. It makes me so angry that managers like this exist. How does he treat the employees? I hope they can investigate this man because he damages Pollo Loco's image by hiring such mediocre and rude people.
- MMMarisol MartinezFeb 10, 20264.0Un lugar muy agradable para comer en Familia, pero siempre las mesas están bien sucias todo el tiempo el manager de allí que es un coreano siempre está de malas y es muy grosero. Nada amable, la comida es muy rica, me gusta los empleados de veces son groseros, a veces son muy amables
- EDEmerald_ Doll_Jan 30, 20261.0Pollo bowl rarely had any chicken less than a scoop Tried calling , didn’t answer
- DCDiana CarterJan 21, 20265.0Wow!!! Great service!! Great food! Very very clean!!!
- EEErnesto EnmanuelJan 13, 20263.0Firts time here is ok but not great chicken pieces so small soda machine doesn’t work wowww 🙃
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco at 986 S Vermont Ave, Los Angeles?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for their menu items.
Can I order El Pollo Loco's food online or through an app?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have free Wi-Fi available for customers?
Yes, free Wi-Fi is available at El Pollo Loco for customers.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through for convenient food pickup.
What is the contact information for El Pollo Loco at this location?
You can reach El Pollo Loco at +1 213-380-7721 or via email at epl5906@elpolloloco.com.
Which bus stop is closest to El Pollo Loco, and how can it help me get there?
The Olympic / Vermont Bus Stop is nearby, making it convenient to use public transit to reach El Pollo Loco.
Are there any medical clinics near El Pollo Loco for after your meal?
Yes, there are several nearby medical clinics including Han Kyung Mo M.D., MIRAE MEDICAL CLINIC, and Mirae medical clinic, offering internal medicine and family practice services.
What other dining options are near El Pollo Loco?
Nearby dining options include Sho Gun Food, Sung Sho Gun Sushi, Dragon Chinese Restaurant, and Nak Won Restaurant, offering sushi, Korean, and Chinese cuisines.
Brand Certified Facts from El Pollo Loco
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