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El Pollo Loco

3.9
(1282 reviews)

Business Details

986 S Vermont Ave, Los Angeles, CA
90006, United States
(213) 380-7721

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
986 S Vermont Ave, Los Angeles, CA
90006, United States

Hours

Reviews

3.9
1,282 reviews
5 stars
636
4 stars
264
3 stars
146
2 stars
72
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Food Quality

Mixed feedback on food quality, with some customers reporting bland or spoiled food, while others enjoyed the taste.

Cleanliness

Many customers noted unsanitary conditions in the dining area and restrooms.

Ordering Experience

Customers expressed frustration with the self-service kiosks and difficulty in placing orders.

Management Concerns

Several reviews mentioned issues with management, including unprofessional behavior and lack of oversight.
  • ER
    Eagl Rock
    Feb 19, 2026
    1.0
    I want to make public what I just saw and experienced inside this Pollo Loco restaurant, and I want to focus on the manager, whose name is Kim. Honestly, it was disgusting, unfriendly, and above all, racist. Some people asked to speak with him, and he came out acting like a total jerk, arrogant and insulting, humiliating the people who were asking to speak with him. They left some documents on the counter, he took them, yelled that they would be thrown in the trash, and told them to leave because he would call the police. I never saw the people do or say anything wrong, and when they told him God bless them, he replied, "I don't need any God," and kicked them out. Then he opened the front door and threatened to call the police no matter what. It makes me so angry that managers like this exist. How does he treat the employees? I hope they can investigate this man because he damages Pollo Loco's image by hiring such mediocre and rude people.
  • MM
    Marisol Martinez
    Feb 10, 2026
    4.0
    Un lugar muy agradable para comer en Familia, pero siempre las mesas están bien sucias todo el tiempo el manager de allí que es un coreano siempre está de malas y es muy grosero. Nada amable, la comida es muy rica, me gusta los empleados de veces son groseros, a veces son muy amables
  • ED
    Emerald_ Doll_
    Jan 30, 2026
    1.0
    Pollo bowl rarely had any chicken less than a scoop Tried calling , didn’t answer
  • DC
    Diana Carter
    Jan 21, 2026
    5.0
    Wow!!! Great service!! Great food! Very very clean!!!
  • EE
    Ernesto Enmanuel
    Jan 13, 2026
    3.0
    Firts time here is ok but not great chicken pieces so small soda machine doesn’t work wowww 🙃

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco at 986 S Vermont Ave, Los Angeles?

El Pollo Loco is open every day from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services for their menu items.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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