Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,080 reviews
5 stars
461
4 stars
204
3 stars
129
2 stars
71
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unresponsive, and unprofessional.
Food Quality
While many customers enjoyed the food, there were consistent complaints about the size of portions, food being undercooked or dry, and issues with missing items in orders.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty tables and restrooms.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and unorganized, with long wait times and incorrect orders.
Management Issues
Customers expressed dissatisfaction with management, citing poor oversight and lack of training for staff.
- ABA. B.Nov 8, 20251.0Very bad services rude personnel.
- HHHerman Hood (#hoodabdul)Oct 26, 20253.0COOL SPOT BUT NO GREEN PEPPERS OR HOT SAUCE UNTIL 3RD REQUEST EVEN SUGGESTED GO TO DENNYS WHEN I ASKED FOR GREEN PEPPER JUALEPENO AS A REAL OPTION TO GET A GREEN PEPPER. MEAL IS GOOD THOUGH. EL POLLO LOCO NOT AS FRIENDLY AS YOU EXPECT ON THIS DAY..26 OCTOBER 2025
- MMMeOct 4, 20254.0Didn't like hearing the Mexican music but the server made it worth it
- MCMaria ChanSep 4, 20254.0Siempre es un gusto comer en este restaurante primero por su comida saludable y la atencion de su personal.
- CCChristopherSep 1, 20251.0The chubby white skin girl that works the drive is so rude no greet at all and then leaves you to wait til she feels like saying anything after 5 mins I always go for pick up mobile order and if it's her then I'm sure to be short on something. Tonight i was short chips and chipotle sauce that I paid with my own money and she only gave me 2 sauce avocado and no utensils. Why is she still working there if shes always like this l. What a way to represent pollo loco
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located?
The restaurant is located at 3070 N San Fernando Rd, Los Angeles, CA 90065, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order food from El Pollo Loco using an app?
Yes, you can order using the El Pollo Loco app available on the Apple App Store, or via their online ordering website.
What types of payments does El Pollo Loco accept?
They accept American Express, Discover, and Visa cards.
Does El Pollo Loco provide catering or late night food options?
Yes, they provide catering services and serve late night food.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
What nearby schools could be convenient for families visiting El Pollo Loco?
Environmental Science High School and Environmental Science & Technology High School are nearby and convenient for families visiting the restaurant.
Which nearby convenience stores and gas stations can customers visit when coming to El Pollo Loco?
Nearby convenience stores and gas stations include 7-Eleven, Chevron, and ExtraMile which customers might find useful before or after dining.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Yoshinoya (Japanese cuisine), Denny's (American diner), La Pizza Loca (pizza), and Tacos AL Vapor La Campeona (Mexican food truck).