Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,085 reviews
5 stars
462
4 stars
204
3 stars
129
2 stars
72
1 star
218
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, long wait times, and poor customer interactions, with some employees being rude or dismissive.
Food Quality
Several reviews mentioned issues with food quality, including stale items, poorly prepared dishes, and inconsistent portion sizes.
Cleanliness
Customers frequently noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Management Concerns
There were complaints about poor management practices, including staff being overwhelmed and lack of proper training.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their good service and mentioned that the food was tasty when prepared correctly.
- AAAmaDec 27, 20251.0Was here for over 10 minutes no one asked if we wanted our order taken so many people were waiting for food no food was coming out and the service was very very slow this was a first from me because el pollo loco customer service is always 10/10 went to a different location and was eating in no less than 5 minutes!
- HSHilary SosaDec 21, 20252.0Drive thru closed, Coca Cola machine broken
- AGangela greenDec 20, 20251.0THIS PLACE IS GETTING WORST BY THE DAY. THIS IS MY 4TH TIME I GO THERE AND END UP WITH NO FOOD. ACCORDING TO THE WORKERS THEIR MACHINE STOPPED WORKING AND THEY COULDN'T CHARGE ME FOR MY FOOD. MY FOOD WAS READY IN A BAG ALREADY. IS JUST VERY WEIRD TO ME THAT THE 4TH TIME I WENT I CAN'T NEVER GET MY FOOD BECAUSE THEIR MACHINE BROKE. DON'T KNOW IF THEY DONT LIKE ME OR WHAT. BUT IT'S WEIRD THAT 4TH TIME THEIR MACHINE NEVER WORKS. I WOULD NEVER EVER GO BACK THERE. I CALLED THEIR 1800 NUMBER NEVER ANSWERED. LEFT FOR 4LTHE 4TH TIME WITHOUT MY FOOD. THIS INCIDENT HAPPENED 12/20/2025 5:20PM. DO NOT GO THERE PLEASE!!!
- LNlolita nettlesDec 17, 20251.0The chicken was old, the coleslaw stale . By far the worst plate I have ever ordered from anywhere. I couldn't even finish it gave it to a homeless gentleman.
- ABA. B.Nov 8, 20251.0Very bad services rude personnel.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located?
The restaurant is located at 3070 N San Fernando Rd, Los Angeles, CA 90065, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order food from El Pollo Loco using an app?
Yes, you can order using the El Pollo Loco app available on the Apple App Store, or via their online ordering website.
What types of payments does El Pollo Loco accept?
They accept American Express, Discover, and Visa cards.
Does El Pollo Loco provide catering or late night food options?
Yes, they provide catering services and serve late night food.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
What nearby schools could be convenient for families visiting El Pollo Loco?
Environmental Science High School and Environmental Science & Technology High School are nearby and convenient for families visiting the restaurant.
Which nearby convenience stores and gas stations can customers visit when coming to El Pollo Loco?
Nearby convenience stores and gas stations include 7-Eleven, Chevron, and ExtraMile which customers might find useful before or after dining.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Yoshinoya (Japanese cuisine), Denny's (American diner), La Pizza Loca (pizza), and Tacos AL Vapor La Campeona (Mexican food truck).