Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
623 reviews
5 stars
309
4 stars
142
3 stars
65
2 stars
24
1 star
83
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were complaints about the quality declining over time, with some dishes being served cold or dry.
Customer Service
Customer service received mixed reviews, with several reports of rude staff, long wait times, and incorrect orders, indicating a need for improvement.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and bathrooms, which detracted from the overall dining experience.
Ordering Experience
Customers found the new ordering machines difficult to use, and there were frequent complaints about missing items in orders.
Value for Money
Some customers felt the portions were too small for the price, while others appreciated the affordability of certain dishes.
- LCLuis Casas3 days ago5.0It's good did to rest on lunch.
- TKThe Noticias Kings5 days ago1.0El lugar mui sucio e anti higiénico en esa sucursal no limpian la comida mui buena
- CACharles AlmadaNov 6, 20255.0God service thanks
- RRRaymond RoblesNov 3, 20255.0It's those machines that they don't take the right order. When I order half of chicken I only want legs and thies not breast or wings. Can't seem to get right
- ADAlberto DerasOct 27, 20253.0Service was really nice but I didn't like the burrito, I will try to chicken next time. It was a little dirty and only one bathroom was on service.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sundays from 11:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their fresh, fire-grilled Mexican food from home.
Can I place an order for El Pollo Loco online or via an app?
Yes, you can order El Pollo Loco food online through their website or use the El Pollo Loco app available on the Apple App Store for convenient ordering.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine focusing on fire-grilled chicken entrees, handmade guacamole, salsas, and dressings.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, El Pollo Loco in Los Angeles offers free Wi-Fi to customers.
Where is El Pollo Loco located in Los Angeles?
El Pollo Loco is located at 11870 Santa Monica Blvd, Los Angeles, CA 90025, USA.
What nearby food options can I find close to El Pollo Loco?
Nearby food options include Baskin Robbins for ice cream and smoothies, H Salt Fish and Chips for seafood, Little Caesars Pizza for pizza, Greenview Thai for Thai cuisine, and Salsa Mia restaurant.
Are there any fitness or wellness centers near El Pollo Loco?
Yes, you can find ElliptiFit gym, chocoZAP Fitness Los Angeles, California Medical Weight Loss center, and martial arts clubs like Jun Chong Martial Arts Center and Dynamix MMA nearby.
What other services or businesses are located near El Pollo Loco that might interest visitors?
Nearby you will find services such as The UPS Store for printing and packing, Sensation Nail Spa for beauty treatments, West Los Angeles Dentistry for dental care, and advertising agencies like Cool Marketing Group, LLC and Flyers LA.