Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
630 reviews
5 stars
315
4 stars
142
3 stars
66
2 stars
24
1 star
83
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were complaints about the quality being inconsistent, with some describing it as old or dry.
Cleanliness
Numerous reviews highlighted issues with cleanliness, particularly in the dining area and restrooms, with many customers expressing disappointment.
Customer Service
Customer service received mixed feedback; some praised the staff as friendly and helpful, while others reported rudeness and poor service.
Order Accuracy
Several customers experienced issues with incorrect orders and missing items, indicating a need for better order management.
- PNPatricia Noriega1 day ago5.0I really enjoyed the food at El Pollo Loco. The service was great…very friendly, welcoming, and nice. I especially remember the young lady who helped me the first time I visited this Pollo Loco in Santa Monica. She made the experience even better. I was pleasantly surprised by how good the food was! I ordered a combo with two thighs, mashed potatoes, and coleslaw. Everything was delicious. The salsa was amazing….very flavorful and pretty spicy! It was so good, it was even good enough for breakfast the next day. I’ll definitely be coming back!
- HAHeather AntoineJan 2, 20263.0It's ok... best I can say.
- BSblanca marisol sanchezNov 24, 20255.0Delicious great service
- LCLuis CasasNov 21, 20255.0It's good did to rest on lunch.
- TKThe Noticias KingsNov 19, 20251.0El lugar mui sucio e anti higiénico en esa sucursal no limpian la comida mui buena
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sundays from 11:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services so you can enjoy their fresh, fire-grilled Mexican food from home.
Can I place an order for El Pollo Loco online or via an app?
Yes, you can order El Pollo Loco food online through their website or use the El Pollo Loco app available on the Apple App Store for convenient ordering.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine focusing on fire-grilled chicken entrees, handmade guacamole, salsas, and dressings.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, El Pollo Loco in Los Angeles offers free Wi-Fi to customers.
Where is El Pollo Loco located in Los Angeles?
El Pollo Loco is located at 11870 Santa Monica Blvd, Los Angeles, CA 90025, USA.
What nearby food options can I find close to El Pollo Loco?
Nearby food options include Baskin Robbins for ice cream and smoothies, H Salt Fish and Chips for seafood, Little Caesars Pizza for pizza, Greenview Thai for Thai cuisine, and Salsa Mia restaurant.
Are there any fitness or wellness centers near El Pollo Loco?
Yes, you can find ElliptiFit gym, chocoZAP Fitness Los Angeles, California Medical Weight Loss center, and martial arts clubs like Jun Chong Martial Arts Center and Dynamix MMA nearby.
What other services or businesses are located near El Pollo Loco that might interest visitors?
Nearby you will find services such as The UPS Store for printing and packing, Sensation Nail Spa for beauty treatments, West Los Angeles Dentistry for dental care, and advertising agencies like Cool Marketing Group, LLC and Flyers LA.