Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Location
Hours
Reviews
4.1
1,062 reviews
5 stars
575
4 stars
236
3 stars
99
2 stars
46
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendliness and attentiveness of staff, others reported poor service and unfriendly attitudes.
Food Quality
There are significant concerns regarding food quality, with multiple reports of dry, burnt, or poorly prepared chicken, as well as inconsistent portion sizes.
Cleanliness
The cleanliness of the restaurant received positive remarks, but some customers noted issues with the overall appearance and maintenance of the location.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect orders, leading to dissatisfaction.
Atmosphere
The atmosphere of the restaurant was generally described as pleasant and unique, although some found it unwelcoming due to the layout and condition.
- SASpam ADDRESNov 12, 20253.0Ordered a double chicken bowl, hardly any chicken , super small portions. Other locations heap on the chicken when you order double..
- BVBrissa VasquezNov 6, 20255.0Aileen gave really good service
- CCCABEZON COASTINGNov 5, 20255.0Not bad, your typical pollo loco 💯
- CMCarlos MartinezOct 25, 20254.0El cajero muy amable muy buena persona
- TCTitan6882 CoriaOct 23, 20252.0I was wating 10min for someone to take my order. Not enough employees.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco at 2201 N Broadway?
El Pollo Loco at 2201 N Broadway is open daily from 10:00 AM to 9:00 PM.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled, marinated chicken and handmade salsas, guacamole, and dressings.
Can I order food online from El Pollo Loco?
Yes, you can place an order online through their official ordering link or by using the El Pollo Loco app.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services.
How can I contact El Pollo Loco by phone or email?
You can call El Pollo Loco at +1 323-227-9991 or email them at epl3262@eplfranchisee.com.
Are there any nearby places where I can enjoy a drink after visiting El Pollo Loco?
Yes, Broadway Social Center Pool Hall & Bar and Marcellino's Cafe, which also serves as a bar, are nearby places where you can enjoy a drink after your meal.
What nearby attractions could I visit before or after dining at El Pollo Loco?
You could visit the LA County Library-Lincoln Heights for some quiet time, or check out Blackheart Studio for live concert events nearby.
If I'm coming from the Lincoln Heights area, are there other Mexican or seafood restaurants close to El Pollo Loco?
Yes, Playita Restaurant and La Playita (Lincoln Heights) are nearby seafood and Mexican restaurants you may want to try.
Is there a nearby gas station or convenience store near El Pollo Loco?
Yes, USA Gasoline and 7-11 convenience store are located close to El Pollo Loco for your fuel or quick shopping needs.