El Pollo Loco

4.1
1067 reviews
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Business Details

2201 N Broadway, Los Angeles, CA
90031, United States
(323) 227-9991
https://restaurants.elpolloloco.com/ca/los-angeles/2201-n-broadway
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Location

El Pollo Loco
2201 N Broadway, Los Angeles, CA
90031, United States

Hours

Reviews

4.1
1,067 reviews
5 stars
576
4 stars
239
3 stars
99
2 stars
46
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Food Quality

Mixed reviews on food quality; some customers enjoyed the chicken while others reported issues with dryness and small portions.

Cleanliness

The restaurant was noted for being clean and well-maintained, although some reviews mentioned areas needing improvement.

Order Accuracy

Several customers experienced issues with order accuracy, including missing items and incorrect portion sizes.

Atmosphere

The atmosphere received mixed feedback, with some finding it welcoming and others describing it as unkempt or uninviting.
  • JL
    Joe Leon
    Jan 2, 2026
    1.0
    I had a bad experience with a short lady by the name of Jocelyn Acosta,supposedly she is an assitant manager. She was talking down to me and mocking me for making a mistake on my order. I wasn't even blaming her, I was chill, but she pissed me off. I told her 3 times I was gonna cancel the order and reorder again. She asked me the same question 3 times, until I got upset and told her to stop asking me the same question, over and over again. She said "I'm not the one that made a mistake in the order", and she laughed in my face. I told her I wasn't upset or blaming her for the mistake. I knew it was my fault and I was just upset because, how many times do I have to tell her that I want to cancel the order for her to listen. I finally got my new order. When my family and I were eating our burritos, my family asked if I got vegetarian burritos. We noticed that we only had 2 small pieces of chicken. I will definitely not be going back to this Pollo Loco. I complained to corporate and the district manager Bryant Corona spoke with me and he said he would address the issue. I got my refund for my order.
  • WC
    Wolf Pack Car Club
    Dec 5, 2025
    5.0
    Very friendly staff always welcoming in customers, food very well made been coming here for years
  • SA
    Spam ADDRES
    Nov 12, 2025
    3.0
    Ordered a double chicken bowl, hardly any chicken , super small portions. Other locations heap on the chicken when you order double..
  • BV
    Brissa Vasquez
    Nov 6, 2025
    5.0
    Aileen gave really good service
  • CC
    CABEZON COASTING
    Nov 5, 2025
    5.0
    Not bad, your typical pollo loco 💯
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Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco at 2201 N Broadway?

El Pollo Loco at 2201 N Broadway is open daily from 10:00 AM to 9:00 PM.

What type of food does El Pollo Loco specialize in?

El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled, marinated chicken and handmade salsas, guacamole, and dressings.