Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
322 reviews
5 stars
135
4 stars
57
3 stars
43
2 stars
17
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being friendly and attentive, while others are criticized for being slow and unhelpful.
Food Quality
Food quality is generally appreciated, but there are complaints about inconsistencies, such as dry chicken and missing items in orders.
Cleanliness
Concerns about cleanliness, with reports of dirty tables and unsanitary conditions in the restroom.
Order Accuracy
Frequent issues with missing items and incorrect orders, leading to customer frustration.
Value
Customers appreciate the value and quality of the food, though some note recent price increases.
- CICosme IbarraDec 21, 20255.0There’s a cashier named Natalie and she was so much help. She brightened my day so much.
- GBgines boadaNov 25, 20253.0El Pollo Loco has some really good offers and the food is tasty and satisfying. I appreciate the value and the quality of the meals. However, the customer service felt just fair. Even though it was only 4 in the afternoon, the staff seemed tired and a bit unwilling to serve, which made the experience less enjoyable. With such good food and deals, I hope the service can match the same level of energy and friendliness.
- CCChristianNov 10, 20254.0Probably the best Pollo Loco in the area. The staff are mostly señoras who take pride in the food not just rushing through it. It really shows in the quality of the chicken and gives home cooked vibes.
- JSJack SanadoresOct 11, 20251.0Valet parked my car in front of their store then they had my car towed.
- SCStephen ContactSep 21, 20253.0Asked if there was salsa he said it was in the bag. No salsa in the bag when I make it home….
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco at 3959 Wilshire Blvd?
El Pollo Loco is open every day from 10:00 AM to 9:00 PM.
Where is El Pollo Loco located in Los Angeles?
El Pollo Loco is located at 3959 Wilshire Blvd, Suite 1A, Los Angeles, CA 90010, USA.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican food specializing in fire-grilled chicken and handmade salsas and guacamole.
Can I order food from El Pollo Loco online?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/ or through their app available on the App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer free Wi-Fi to customers?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
How can I contact El Pollo Loco by phone or email?
You can call El Pollo Loco at +1 213-383-3351 or email them at epl3930@eplemail.com.
What nearby dining options can I visit along with El Pollo Loco?
Nearby you can find Hanshik Express (Korean cuisine), Pizza Hut (pizza), Tsukiyo Sushi, Dah Mi Sushi, Yoshinoya (Japanese), and Boongho Japanese Restaurant.
Are there any nearby recreational places to visit before or after dining at El Pollo Loco?
Yes, nearby recreational options include OK Billiards for pool and bar experience, My Gym Children's Fitness Center for kids, and Body & Brain Yoga Tai Chi for yoga and fitness.
What nearby services could be useful for visitors of El Pollo Loco?
Nearby services include Fiesta Auto Insurance & Tax Service, Western Union for financial services, KeyMe Locksmiths for locksmith needs, and Braid Queen LA Beauty Supply for beauty products.