Brand Certified
El Pollo Loco
3.7(1713 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
2801 Crenshaw Blvd, Los Angeles, CA
90016, United States
Certified by El Pollo Loco • Mar 01, 2026
(323) 734-3373
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/2801-crenshaw-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.7
1,713 reviews
5 stars
741
4 stars
347
3 stars
242
2 stars
115
1 star
268
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted problems with food quality, including dry, overcooked chicken and poorly prepared meals.
Inconsistent Experience
While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency across visits.
Cleanliness Concerns
Several reviews mentioned dirty restrooms and unkempt dining areas, suggesting a need for better maintenance.
- MNMario NoredFeb 21, 20261.0Ordered ahead so I wanted to wait inside because I am on lunch. Door was locked so I pulled to the drive through to see what was going on, no answer at all. Then I see they unlocked the door for another customer! After all this time I only have 8 minutes left in my lunch break and when I get inside the food isn’t ready. After I take off I notice no guacamole was in my quesadilla order smh
- ATAlejandro TenorioFeb 17, 20261.0Yo compre y pedí para llevar pero no me di cuenta que me avian dado las tortillas totalmente frías trate de comunicarme por teléfono para aserles saber y jamas contestaron muy mala exoja que puedan tener mas cuidado
- EMElizabeth MendozaFeb 9, 20261.0He benido 2 veses lo peor que me a pasado se tartan demaciado el servicio es terrible
- SRShawn RamirezFeb 5, 20261.0Had the 2 PCs white meat meal. SMH!! My chicken looked like Cornish Hen pieces. It's ridiculous that we're paying more for less. The breast was actually cut in half. El Pollo Loco, you should be ashamed.
- ALAlex LancasterJan 27, 20263.0I find the food and service to be pretty consistent at this EPL. Maybe a little on the slow side when they’re busy but it’s nothing crazy. My man gripe is with the beverage situation. This location was out of carbonated drinks of any kind for like a month. Then they came back, but without Coke Zero. Now today they’re out of all sodas except Coke. I understand stuff happens but maybe put a sign up at the drive-thru so your employees don’t have to repeat “we don’t have soda” 30,000 times a day and your customers don’t get irritated. Also maybe please figure out the fountain situation because this is bonkers.
Frequently Asked Questions About El Pollo Loco
What are the opening hours for El Pollo Loco on weekdays?
El Pollo Loco is open from 9:30 AM to 11:00 PM Monday through Friday.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online through their app 'El Pollo Loco' or via their website for delivery or pickup.
Where is El Pollo Loco located?
El Pollo Loco is located at 2801 Crenshaw Blvd, Los Angeles, CA 90016, USA.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa cards as payment options.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers inside the restaurant.
Does El Pollo Loco have a drive-through?
Yes, this location has a drive-through service for convenient ordering and pickup.
What are some nearby places of interest around El Pollo Loco?
Nearby you can find educational centers like Tonia Teaching and Piyoda Flow, as well as beauty salons such as B-Hair and QT. Prime Nails Los Angeles.
How can visiting The Living Room lounge enhance your trip to El Pollo Loco?
After enjoying a meal at El Pollo Loco, you might visit The Living Room lounge nearby for drinks and a relaxed atmosphere.
Are there other fast food restaurants close to El Pollo Loco?
Yes, Subway, Taco Bell, McDonald's, Pizza Hut Express, and Panda Express are all nearby and offer different fast food options.
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