Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.4
2,119 reviews
5 stars
842
4 stars
315
3 stars
258
2 stars
158
1 star
546
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dry or overcooked chicken and missing items from orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their excellent service and helpfulness.
Management Concerns
There were mentions of inadequate management and staff training, leading to a lack of accountability and poor customer experiences.
- JFJerson FigueroaOct 26, 20251.0Mal servicio por parte de los empleados el día domingo 26 de octubre 2025 hora 7:15 pm nadie brindó información sobre los alimentos mal pero mal servicio de este punto no lo recomiendo.
- BDbel doceOct 24, 20253.0This place has potential.
- RMRachel MoranOct 23, 20251.0Muy mal servicio..la persona que me atendio fue desima..le pidi que me bendiera mas salsa y no me la quiso bender no pusieron la orden como yo la pedi..le pedi tenedor porque no me avian pedido y melo tiro..y me iso una cara de enojada..ella de mejorar su actitud..esa fue mi mal esperiencia.
- YAYadira AlbinaOct 17, 20251.0No lo recomiendo no tiene sabor y la atención no es buena y te lo dan de mala gana
- CMChristian MartinezOct 8, 20253.0The food was good but the only problems the restaurant had no cup holders. I literally had to be asking for forks and spoons when they should have already had put it in.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco?
El Pollo Loco is open from 10:00 AM to 10:30 PM Monday through Saturday, and from 10:00 AM to 10:30 PM on Sunday.
Where is El Pollo Loco located?
El Pollo Loco is located at 101 E Manchester Ave, Los Angeles, CA 90003.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food, particularly fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco offers both delivery and catering services.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there a drive-thru available at El Pollo Loco?
Yes, El Pollo Loco has a drive-thru service available for customer convenience.
Can I order food online from El Pollo Loco?
Yes, you can order food online via their official ordering website or through the El Pollo Loco mobile app.
Which nearby places can I visit before or after dining at El Pollo Loco?
Before or after dining at El Pollo Loco, you can visit nearby places such as The Burger Palace for more dining options or Manchester Auto Glass if you need automotive glass services.
Are there any nearby automotive repair shops close to El Pollo Loco?
Yes, nearby automotive repair shops include Moe's All In One Auto Repair, Fredy's Radiator and Muffler, Friends Auto Repair, Luis Auto Repair Center, and Sopps Auto Service Center.
What nearby beauty and spa services are available around El Pollo Loco?
Near El Pollo Loco, you can find beauty and spa services at Exclusively Hair and Nails Salon, Elegant Spa, and Od's Barber for haircuts, nails, and other beauty treatments.