El Pollo Loco

3.4
2129 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
101 E Manchester Ave, Los Angeles, CA
90003, United States

Hours

Reviews

3.4
2,129 reviews
5 stars
847
4 stars
315
3 stars
259
2 stars
159
1 star
549

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

A recurring issue with dry and overcooked chicken was noted, alongside complaints about missing items in orders.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Management Issues

Customers expressed concerns about the need for better management and staff training to improve service quality.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed the food.
  • FR
    Francisco23 Rodas
    1 day ago
    1.0
    Mal sevrisio no sirven las makinas muy tarde sale las ordenes oribl
  • DH
    Danny Hampton
    Dec 23, 2025
    3.0
    The customer service is unsatifactory.
  • MM
    Meow
    Dec 23, 2025
    2.0
    Chicken is always dry. Every single time I go here they always mess up the order, and take a while to finsh the order. Sometimes there's a weird strong order cant tell what is but it makes u losse ur appetite.
  • BP
    Blanca peñate
    Dec 9, 2025
    5.0
    Ami me encanta sus comidas deliciosas el ambiente relax muy buena atención 😍😍😋😋😋
  • KP
    Karen Araceli Palacios
    Dec 5, 2025
    1.0
    This place needs new management, better training for new hires so they don't look so ridiculous when they really don't hv the slightest idea what they are doing when on the line working on one order today that was not even super big at lunch time took them over 35 minutes that is horrible i was the only customer right behind the family mentioned when i first got there by the time the order was ready n i moved up there was atleast 5 cars behind me all honking i sat right by the window as i waited another 15 mins for my order just watching all these people look major confused n out of place...remember these people are in there making our orders now...i will not b coming back any time soon!!!🤬😡

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco?

El Pollo Loco is open from 10:00 AM to 10:30 PM Monday through Saturday, and from 10:00 AM to 10:30 PM on Sunday.

Where is El Pollo Loco located?

El Pollo Loco is located at 101 E Manchester Ave, Los Angeles, CA 90003.