Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.4
2,129 reviews
5 stars
847
4 stars
315
3 stars
259
2 stars
159
1 star
549
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
A recurring issue with dry and overcooked chicken was noted, alongside complaints about missing items in orders.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Management Issues
Customers expressed concerns about the need for better management and staff training to improve service quality.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed the food.
- FRFrancisco23 Rodas1 day ago1.0Mal sevrisio no sirven las makinas muy tarde sale las ordenes oribl
- DHDanny HamptonDec 23, 20253.0The customer service is unsatifactory.
- MMMeowDec 23, 20252.0Chicken is always dry. Every single time I go here they always mess up the order, and take a while to finsh the order. Sometimes there's a weird strong order cant tell what is but it makes u losse ur appetite.
- BPBlanca peñateDec 9, 20255.0Ami me encanta sus comidas deliciosas el ambiente relax muy buena atención 😍😍😋😋😋
- KPKaren Araceli PalaciosDec 5, 20251.0This place needs new management, better training for new hires so they don't look so ridiculous when they really don't hv the slightest idea what they are doing when on the line working on one order today that was not even super big at lunch time took them over 35 minutes that is horrible i was the only customer right behind the family mentioned when i first got there by the time the order was ready n i moved up there was atleast 5 cars behind me all honking i sat right by the window as i waited another 15 mins for my order just watching all these people look major confused n out of place...remember these people are in there making our orders now...i will not b coming back any time soon!!!🤬😡
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco?
El Pollo Loco is open from 10:00 AM to 10:30 PM Monday through Saturday, and from 10:00 AM to 10:30 PM on Sunday.
Where is El Pollo Loco located?
El Pollo Loco is located at 101 E Manchester Ave, Los Angeles, CA 90003.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food, particularly fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco offers both delivery and catering services.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there a drive-thru available at El Pollo Loco?
Yes, El Pollo Loco has a drive-thru service available for customer convenience.
Can I order food online from El Pollo Loco?
Yes, you can order food online via their official ordering website or through the El Pollo Loco mobile app.
Which nearby places can I visit before or after dining at El Pollo Loco?
Before or after dining at El Pollo Loco, you can visit nearby places such as The Burger Palace for more dining options or Manchester Auto Glass if you need automotive glass services.
Are there any nearby automotive repair shops close to El Pollo Loco?
Yes, nearby automotive repair shops include Moe's All In One Auto Repair, Fredy's Radiator and Muffler, Friends Auto Repair, Luis Auto Repair Center, and Sopps Auto Service Center.
What nearby beauty and spa services are available around El Pollo Loco?
Near El Pollo Loco, you can find beauty and spa services at Exclusively Hair and Nails Salon, Elegant Spa, and Od's Barber for haircuts, nails, and other beauty treatments.