El Pollo Loco

4.1
601 reviews
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Business Details

3008 S Sepulveda Blvd, Los Angeles, CA
90034, United States
(310) 444-0010
https://restaurants.elpolloloco.com/ca/los-angeles/3008-s-sepulveda-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3008 S Sepulveda Blvd, Los Angeles, CA
90034, United States

Hours

Reviews

4.1
601 reviews
5 stars
323
4 stars
140
3 stars
61
2 stars
35
1 star
42

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being tasty and fresh, though some noted inconsistencies in portion sizes and preparation.

Customer Service

While many reviews highlighted friendly and helpful staff, there were significant complaints about poor service, especially regarding order accuracy and staff attitudes.

Cleanliness

Feedback on cleanliness was mixed; some customers found the location clean and well-maintained, while others reported unsanitary conditions.

Ordering Experience

The new kiosk ordering system received mixed reviews, with some customers appreciating the efficiency while others missed personal interaction and found it frustrating.
  • RB
    Ricardo Bautista
    Jan 5, 2026
    5.0
    Love this food
  • JK
    Jayden Kusuma
    Dec 27, 2025
    4.0
    Got two burrito bowls for $13 with a BOGO deal recently. Delicious chicken and wonderful hot sauce. Love the guacamole as well. Staff are really helpful but orders are mostly done via kiosk. Signing up for the app member actually got me pretty good deals, and filling the survey gets $3 off for the next purchase. Place stinks a bit and the toilet is locked and quite messy. Best deal for Mexican food around though!
  • JR
    Jasmine Ramirez
    Nov 18, 2025
    4.0
    Good food, and nice workers.
  • RH
    Rebecca Hauser
    Nov 15, 2025
    1.0
    Ordered 6 pollo bowls the food arrived dry and no salsas were in the bag
  • CB
    conny burow
    Oct 30, 2025
    3.0
    The place looks nice and clean — clearly got a recent facelift. Unfortunately, the new ordering system feels like it replaced half the staff with three giant touchscreens that want to upsell me at every tap. I miss the days when a real person would take your order and maybe even smile. Now it’s just me arguing with a machine that keeps suggesting combos and add-ons nobody wants. It’s efficient, I guess… if you count losing all human contact as “efficient.”
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco at 3008 S Sepulveda Blvd, Los Angeles?

El Pollo Loco is open every day from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services.