Brand Certified
El Pollo Loco
4.1(605 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
3008 S Sepulveda Blvd, Los Angeles, CA
90034, United States
Certified by El Pollo Loco • Mar 01, 2026
(310) 444-0010
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/3008-s-sepulveda-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
605 reviews
5 stars
324
4 stars
142
3 stars
61
2 stars
36
1 star
42
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was tasty and fresh, though some reported issues with dryness and missing items.
Customer Service
Service quality was mixed; while many praised friendly and helpful staff, others experienced rudeness and poor order handling.
Cleanliness
The restaurant's cleanliness received mixed reviews, with some noting a need for improvement and others finding it acceptable.
Ordering Experience
The new kiosk ordering system was criticized for reducing personal interaction, leading to frustration for some customers.
- RBRicardo BautistaJan 5, 20265.0Love this food
- JKJayden KusumaDec 27, 20254.0Got two burrito bowls for $13 with a BOGO deal recently. Delicious chicken and wonderful hot sauce. Love the guacamole as well. Staff are really helpful but orders are mostly done via kiosk. Signing up for the app member actually got me pretty good deals, and filling the survey gets $3 off for the next purchase. Place stinks a bit and the toilet is locked and quite messy. Best deal for Mexican food around though!
- JRJasmine RamirezNov 18, 20254.0Good food, and nice workers.
- RHRebecca HauserNov 15, 20251.0Ordered 6 pollo bowls the food arrived dry and no salsas were in the bag
- CBconny burowOct 30, 20253.0The place looks nice and clean — clearly got a recent facelift. Unfortunately, the new ordering system feels like it replaced half the staff with three giant touchscreens that want to upsell me at every tap. I miss the days when a real person would take your order and maybe even smile. Now it’s just me arguing with a machine that keeps suggesting combos and add-ons nobody wants. It’s efficient, I guess… if you count losing all human contact as “efficient.”
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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