Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
598 reviews
5 stars
322
4 stars
139
3 stars
60
2 stars
35
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences are mixed, with some praising friendly staff while others report rudeness and poor service.
Food Quality
Food quality is generally well-received, with many customers enjoying the taste and freshness, though some mention inconsistencies in portion sizes.
Cleanliness
The restaurant's cleanliness is a concern for some customers, with reports of unsanitary conditions and a need for renovation.
Ordering Experience
The new self-service ordering system has received mixed reviews; while some find it efficient, others miss personal interaction and report issues with order accuracy.
Value for Money
Customers express concerns about rising prices and perceived reductions in portion sizes, leading to dissatisfaction with value.
- JRJasmine RamirezNov 18, 20254.0Good food, and nice workers.
- RHRebecca HauserNov 15, 20251.0Ordered 6 pollo bowls the food arrived dry and no salsas were in the bag
- CBconny burowOct 30, 20253.0The place looks nice and clean — clearly got a recent facelift. Unfortunately, the new ordering system feels like it replaced half the staff with three giant touchscreens that want to upsell me at every tap. I miss the days when a real person would take your order and maybe even smile. Now it’s just me arguing with a machine that keeps suggesting combos and add-ons nobody wants. It’s efficient, I guess… if you count losing all human contact as “efficient.”
- TRTimothy ReedOct 20, 20251.0Cashier made me feel incompetent as while he took my order “sorry dude it was my first time using the self-server, I’m not you enemy”
- TWTiffany WestOct 12, 20255.0Order here all the time, and always have a great experience from Pollo Loco. The rewards are the best! Always fresh, and healthier than other options. They are very quick to prepare your food. Every time I’ve went to pick up my order, they are very prompt to attend to you and already have my order ready.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco at 3008 S Sepulveda Blvd, Los Angeles?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order food from El Pollo Loco using their mobile app?
Yes, you can order food using the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What is the specialty of El Pollo Loco's food?
El Pollo Loco specializes in fire-grilled, marinated chicken and authentic Mexican entrees made fresh daily, including handmade guacamole, salsas, and dressings.
What nearby coffee shops can I visit before or after dining at El Pollo Loco?
Starbucks is a nearby coffee shop where you can grab a coffee or smoothie before or after your visit to El Pollo Loco.
Where can I find groceries or pharmacy services near El Pollo Loco?
Nearby, you can visit Vons for groceries and CVS Pharmacy for pharmacy and convenience store needs.
Are there any parking options close to El Pollo Loco?
Yes, SP+ Parking is available nearby for convenient parking when visiting El Pollo Loco.