Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
938 reviews
5 stars
437
4 stars
221
3 stars
116
2 stars
47
1 star
117
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry, cold, or poorly prepared food, including burnt chicken and stale tacos.
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and lack of attention.
Cleanliness
Numerous complaints about dirty dining areas and unsanitary conditions in restrooms.
Operational Hours
Frequent reports of the location closing earlier than advertised hours, causing frustration among customers.
- CJCurtis JohnsonDec 17, 20253.0This crazy chicken is the same style standard across the franchise. Same thing... Just alright!
- UJulysses jeffriesNov 28, 20253.0The Cole slaw was horrible and the chicken was dry
- RMRubén A. MorenoNov 24, 20251.0Always missing something. Yesterday, they forgot the corn tortillas for the meal and even the did not provide a purchase receipt. They forgot a taco in the previous visit. All of this while ordering in the drive thru. I otdered thru the speaker and had to repeat my order item by item in the window to find out what they missed after getting home. This place needs seriously to overkook the staff.
- LLLorena LopezNov 22, 20255.0I've been here a few times through the drive thru and always had a good experience Friendly employees..good food.. and fast service
- MAMA AbdullahOct 8, 20252.0Get rid of the big Latina that calls herself management. The rest of the crew was nice. But, that Manager has no customer service and will call police on you. I had to tell another worker to hand me my food. So sad to see such bad customer service in this climate. But, then again, who else would hire her.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open from 10:00 AM to 10:30 PM Monday through Saturday, and from 10:00 AM to 10:30 PM on Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order El Pollo Loco's food online?
Yes, you can order food online through their order website or via the El Pollo Loco app available on the Apple App Store.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican cuisine with fire-grilled chicken entrees and handmade guacamole, salsas, and dressings.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have free Wi-Fi available?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service available for customers.
What nearby places can I visit along with El Pollo Loco?
Nearby you can visit Eugene’s Live LAX, a sports bar and dance club, or The Cork on La Tijera lounge for drinks before or after your meal.
Are there any mobile phone stores near El Pollo Loco?
Yes, there are several mobile phone stores nearby, including the AT&T Store, Cricket Wireless, and LAX Cell Phone Repair, useful for phone accessories or repairs while you visit.
Can I combine a visit to El Pollo Loco with other beauty services nearby?
Absolutely, nearby beauty salons such as Highly Favored Hair & Beauty Studio, Nails Done Inc., and Hair Architects offer hair and nail services you can enjoy before or after dining at El Pollo Loco.