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El Pollo Loco

3.9
(900 reviews)

Business Details

5300 Centinela Ave, Los Angeles, CA
90045, United States
(310) 645-2080

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5300 Centinela Ave, Los Angeles, CA
90045, United States

Hours

Reviews

3.9
900 reviews
5 stars
420
4 stars
209
3 stars
112
2 stars
45
1 star
114

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, incomplete orders, and long wait times.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about dry, cold, or old chicken and poorly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed the food, particularly the quesadillas and family meals.

Operational Hours

Customers expressed frustration over the location closing earlier than advertised and inconsistent drive-thru availability.
  • VD
    vonnie Delgado
    Feb 15, 2026
    5.0
    I love coming to these location friendly staff manager always nice sometimes it takes longer but food is fresh and hot we don’t mind waiting highly recommend..employees seem much happier since last few months .
  • RM
    Ryan Marcelis
    Feb 13, 2026
    1.0
    Insanely slow at this location. Took 20 minutes for 1 a la cart Quesadilla. Dont go to this one unless you don't care about your time.
  • TT
    True
    Feb 4, 2026
    5.0
    Excellent service the guy at counter was great. They have the best quesadillas, just the right amount of crispy and soft tortillas and cheesy, buttery good. We love the plain queso and the price and size is a better deal than Del Taco & anywhere else!
  • CJ
    Curtis Johnson
    Dec 17, 2025
    3.0
    This crazy chicken is the same style standard across the franchise. Same thing... Just alright!
  • RM
    Rubén A. Moreno
    Nov 24, 2025
    1.0
    Always missing something. Yesterday, they forgot the corn tortillas for the meal and even the did not provide a purchase receipt. They forgot a taco in the previous visit. All of this while ordering in the drive thru. I otdered thru the speaker and had to repeat my order item by item in the window to find out what they missed after getting home. This place needs seriously to overkook the staff.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Los Angeles?

El Pollo Loco is open from 10:00 AM to 10:30 PM Monday through Saturday, and from 10:00 AM to 10:30 PM on Sunday.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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