Brand Certified
El Pollo Loco
3.9(900 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
5300 Centinela Ave, Los Angeles, CA
90045, United States
Certified by El Pollo Loco • Mar 01, 2026
(310) 645-2080
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/5300-centinela-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.9
900 reviews
5 stars
420
4 stars
209
3 stars
112
2 stars
45
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, incomplete orders, and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dry, cold, or old chicken and poorly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the food, particularly the quesadillas and family meals.
Operational Hours
Customers expressed frustration over the location closing earlier than advertised and inconsistent drive-thru availability.
- VDvonnie DelgadoFeb 15, 20265.0I love coming to these location friendly staff manager always nice sometimes it takes longer but food is fresh and hot we don’t mind waiting highly recommend..employees seem much happier since last few months .
- RMRyan MarcelisFeb 13, 20261.0Insanely slow at this location. Took 20 minutes for 1 a la cart Quesadilla. Dont go to this one unless you don't care about your time.
- TTTrueFeb 4, 20265.0Excellent service the guy at counter was great. They have the best quesadillas, just the right amount of crispy and soft tortillas and cheesy, buttery good. We love the plain queso and the price and size is a better deal than Del Taco & anywhere else!
- CJCurtis JohnsonDec 17, 20253.0This crazy chicken is the same style standard across the franchise. Same thing... Just alright!
- RMRubén A. MorenoNov 24, 20251.0Always missing something. Yesterday, they forgot the corn tortillas for the meal and even the did not provide a purchase receipt. They forgot a taco in the previous visit. All of this while ordering in the drive thru. I otdered thru the speaker and had to repeat my order item by item in the window to find out what they missed after getting home. This place needs seriously to overkook the staff.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open from 10:00 AM to 10:30 PM Monday through Saturday, and from 10:00 AM to 10:30 PM on Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order El Pollo Loco's food online?
Yes, you can order food online through their order website or via the El Pollo Loco app available on the Apple App Store.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican cuisine with fire-grilled chicken entrees and handmade guacamole, salsas, and dressings.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have free Wi-Fi available?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service available for customers.
What nearby places can I visit along with El Pollo Loco?
Nearby you can visit Eugene’s Live LAX, a sports bar and dance club, or The Cork on La Tijera lounge for drinks before or after your meal.
Are there any mobile phone stores near El Pollo Loco?
Yes, there are several mobile phone stores nearby, including the AT&T Store, Cricket Wireless, and LAX Cell Phone Repair, useful for phone accessories or repairs while you visit.
Can I combine a visit to El Pollo Loco with other beauty services nearby?
Absolutely, nearby beauty salons such as Highly Favored Hair & Beauty Studio, Nails Done Inc., and Hair Architects offer hair and nail services you can enjoy before or after dining at El Pollo Loco.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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