El Pollo Loco

3.9
1483 reviews
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Business Details

5319 Sunset Blvd, Los Angeles, CA
90027, United States
(323) 462-2644
https://restaurants.elpolloloco.com/ca/los-angeles/5319-sunset-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5319 Sunset Blvd, Los Angeles, CA
90027, United States

Hours

Reviews

3.9
1,483 reviews
5 stars
727
4 stars
305
3 stars
179
2 stars
97
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on service quality; some staff are friendly while others are reported as rude and unhelpful.

Food Quality

Food quality is inconsistent; some customers enjoy the taste while others report issues with freshness and preparation.

Cleanliness

Multiple complaints about cleanliness, particularly in restrooms and dining areas.

Order Accuracy

Frequent issues with incorrect orders and missing items, particularly in drive-thru service.

Pricing

Customers appreciate the reasonable prices but express concerns about portion sizes and value for money.
  • AC
    antonio c
    Nov 14, 2025
    3.0
    Pues sabor normal nada extra ordinario
  • RR
    Rubin Rubinov
    Nov 8, 2025
    5.0
    I would like to thank the manager Xochilt for their help and service and the cashier Rosa. You are the best.
  • JU
    Juan Carlos Ulloa
    Nov 8, 2025
    5.0
    Bomb bomb bomb
  • MP
    Marco Perez
    Oct 19, 2025
    5.0
    Great customer service very friendly staff 👍
  • DP
    David Perez
    Oct 9, 2025
    3.0
    I mostly go through the drive-thru. And there are some times where they get my order wrong. The biggest issue I've had at this location is when I order churros. The churros don't have any cinnamon on them! It's so annoying. Anytime I order Churros, I checked them before I leave, and most of the time I have to hand them back to the employees and tell them "These have absolutely no cinnamon on them". And sometimes I'll ask for a specific number of salsas, like "5", And they'll only put 4. So again, I have to stop and tell them "I asked for five salsas". Other times I'll order a combo and instead of getting tortillas I watch chips. And when I get my order they give me tortillas. So I have to stop again and tell them they got my order wrong. I know these things aren't very outrageous, They are small simple things though that they get wrong. Other than that I like coming here because it's close by and the convenience of the drive-thru and the food tastes good.
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Frequently Asked Questions About El Pollo Loco

What are the opening hours for El Pollo Loco on weekdays?

El Pollo Loco is open from 9:30 AM to 10:30 PM Monday through Friday.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers.