Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,491 reviews
5 stars
730
4 stars
306
3 stars
180
2 stars
97
1 star
178
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.
Food Quality
While some customers praised the taste of the food, others complained about food quality issues, including undercooked or old chicken.
Ordering Process
The introduction of self-service kiosks was met with mixed reactions, with some customers finding it complicated and frustrating.
Positive Experiences
Despite the negative feedback, several customers expressed satisfaction with the food and service, noting friendly staff and good prices.
- AUA Google UserDec 28, 20255.0Chicken Taco Al Carbon
- WIWilliam Bilsland IIIDec 27, 20255.0Nice clean and friendly place.
- VGVenis GarciaDec 16, 20251.0Worst service ever weather for 10 minutes for a simple question no acknowledgment that I was there then I asked the lady what happened she like what you're a grown man you don't see that I'm busy very disrespectful don't ever go there
- JZjose zahavedraDec 7, 20251.0🙄😶🤔
- DJDylan JuradoNov 25, 20251.01they gave me nachos and I ate it, arrived at home having multiple rashes and hives on my face because of the guacamole, and game me extra nachos not my churros. Also the tomato and veggies are spicy when they said it didn’t have jalapeño. 2 the floor was dirty and a employee just dropped soda in the floor and “cleaned it up” and the floor became so stick and the bathroom are just. DESGUSTING. The bathroom is full of graffiti, gum even some poop on the wall I’m never coming back.
Frequently Asked Questions About El Pollo Loco
What are the opening hours for El Pollo Loco on weekdays?
El Pollo Loco is open from 9:30 AM to 10:30 PM Monday through Friday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food from El Pollo Loco via an app?
Yes, you can order using the El Pollo Loco app available on the Apple App Store or through their online menu link.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Where is El Pollo Loco located?
El Pollo Loco is located at 5319 Sunset Blvd, Los Angeles, CA 90027, USA.
Does El Pollo Loco have Wi-Fi available for customers?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco offers authentic Mexican food specializing in fire-grilled chicken dishes.
Are there any nearby Thai restaurants close to El Pollo Loco?
Yes, nearby Thai restaurants include Amphai Northern Thai Food Club, Pa Ord Noodle, and Ocha Restaurant, offering customers dining variety in the area.
What automotive services are available near El Pollo Loco?
Customers can find automotive services nearby such as Valvoline Instant Oil Change and A&P Tire Service 2 for oil changes and tire repairs.
Are there any places to store luggage near El Pollo Loco?
Yes, Radical Storage is a nearby luggage storage service, useful for customers visiting the area.