El Pollo Loco

3.7
1421 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
330 N Alvarado St, Los Angeles, CA
90026, United States

Hours

Reviews

3.7
1,421 reviews
5 stars
649
4 stars
268
3 stars
162
2 stars
87
1 star
255

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

While some reviews praised the fire-grilled chicken and sides, many others complained about food being improperly cooked, cold, or missing items.

Cleanliness Concerns

Several reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and restrooms.

Inconsistent Experience

Customers noted a lack of consistency in service and food quality, with some visits being satisfactory while others were disappointing.
  • RB
    Rufino Bravo
    Dec 27, 2025
    2.0
    Cómoda,bien ,cómo todos ,los restaurantes del pollo loco,pero el personal ,lo peor,no recibí el trató que se le daba a otras personas de otras razas,sentí el clasismo como en ningún otro lado.
  • LS
    Ladi Saka
    Dec 24, 2025
    5.0
    As a tour guide who regularly shows visitors around Los Angeles, I’m always on the lookout for dependable, affordable, and authentic food stops that reflect the city’s diverse flavors—and this El Pollo Loco at 330 N Alvarado St is exactly that kind of spot. This location is perfectly situated for guests exploring the Echo Park, Downtown LA, and Westlake areas. After long days of walking tours, sightseeing, and cultural stops, it’s refreshing to bring groups somewhere that delivers consistent quality, quick service, and food everyone can enjoy. El Pollo Loco does that exceptionally well. The fire-grilled chicken is the star—juicy, flavorful, and cooked just right. It’s a great introduction for visitors who want a taste of Southern California’s healthier fast-casual food culture. The sides like rice, beans, and fresh salsas make it easy to customize meals, whether someone wants something light or filling. Many of my guests appreciate that the food feels fresh and balanced, not heavy, which is ideal when you’re still touring the city afterward. From a tour guide standpoint, the staff here deserves recognition. They’re efficient, friendly, and patient—even during busy hours. That kind of service matters when you’re managing time and coordinating meals for travelers. The restaurant itself is clean, well-organized, and comfortable, making it a stress-free stop for both locals and visitors. Overall, this El Pollo Loco location is a reliable, go-to food stop I’m confident recommending to tourists, families, and anyone exploring Los Angeles. It offers great value, familiar flavors with a SoCal twist, and a smooth experience from start to finish. If you’re touring LA and need a quick, satisfying meal that won’t slow you down, this spot is absolutely worth stopping by. As a local LA guide and influencer, I’ve eaten my way through just about every corner of this city, and this El Pollo Loco on 330 N Alvarado St continues to be one of those underrated, dependable gems I actually recommend to people visiting Los Angeles. When you’re exploring Echo Park, Westlake, or bouncing between Downtown LA spots, you want food that’s fast, flavorful, and doesn’t feel like a regret meal—and that’s exactly what this location delivers. The fire-grilled chicken is consistently juicy with that signature char that hits every time. It’s real food, not over-processed, and that matters when you’re on the move all day creating content, walking tours, or showing friends around the city. What really makes this location stand out is how smooth the experience is. The staff keeps things moving, even during peak hours, and the place stays clean and organized—which is huge when you’re recommending spots to followers or bringing out-of-town guests. It’s the kind of spot where you can confidently say, “Let’s stop here,” knowing everyone will leave satisfied. From a content creator’s point of view, this is also a great casual SoCal food stop—bright, approachable, and easy for quick bites or group meals. The sides, fresh salsas, and variety make it easy to customize whether you’re eating light or fueling up for a long day in the city. Bottom line: this El Pollo Loco location is a solid LA staple. It represents the everyday food culture locals actually eat, not just tourist hype. If you’re in the area and want something reliable, flavorful, and authentically LA, this is a stop I’ll keep recommending. Walking into this El Pollo Loco at 330 N Alvarado St with a true foodie mindset, I was genuinely impressed by how well this location delivers on freshness, flavor, and consistency—three things that matter most when judging any food spot, casual or not. The fire-grilled chicken is the clear highlight and the reason this brand continues to stand out. You can actually taste the citrusy marinade and the open-flame grilling in every bite. The chicken comes out juicy on the inside with just enough char on the outside to give it that smoky depth without drying it out. It’s the kind of flavor that doesn’t need heavy sauces to carry it stands on the experience.
  • EQ
    Evelyn Quiñónez
    Dec 14, 2025
    5.0
    Friendly service, they are using kiosk now, but there is someone in the front making sure you are ordering correctly. She was really helpful and explained every step of the way.
  • FS
    Faver Sabogal
    Dec 11, 2025
    5.0
    Buen servicio la comida super rica todo 😋 encantado
  • RE
    Rocio Elorza
    Dec 2, 2025
    4.0
    Con todo respeto hay muchas personas sin hogar y no se si están intoxicados, y si da un poco de temor. Una persona que estaba entregando la comida fue un poco grosera.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Los Angeles?

El Pollo Loco in Los Angeles is open from 9:30 AM to 11:00 PM Monday through Saturday, and from 9:30 AM to 11:00 PM on Sunday.

Does El Pollo Loco offer delivery service?

Yes, El Pollo Loco offers delivery service.