Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Location
Hours
Reviews
4.1
1,154 reviews
5 stars
649
4 stars
250
3 stars
116
2 stars
46
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including unhelpful staff and long wait times.
Food Quality
Numerous reviews mentioned issues with food quality, including undercooked, overcooked, or dry chicken.
Portion Sizes
Several customers expressed dissatisfaction with small portion sizes relative to the price.
Cleanliness
There were complaints about the cleanliness of the restaurant, including unpleasant odors and dirty tables.
Pricing Concerns
Some customers felt that the pricing was too high compared to other locations or for the quality of food received.
- DYdiana yepezDec 17, 20251.0Ordered with coupon and just because order with a coupon they thought it was okay to judge and think I didn’t have money, they even charged me for extra sauces. But got my whole order wrong. Coupon said order for 2 which was 2 leg and thighs and they gave me 2 wings ordered as sides beans and mac and they gave nothing but corn. No churros which were included in coupon. Cashier was margarit and another worker that also gave attitude when asked for sauces didn’t even asked what sauces I preferred but decided to choose herself and charge me for more sauce of my preference
- SJShabalaba JeffNov 12, 20251.0They are so stingy with the amount of food they serve, their portions are so small and don’t look anything like the photos on the menu. Every time I go in the morning it’s always a mess and there never seems to be more than one person working in the front in the mornings, service is super slow at that time. Don’t come here.
- MVMacy C (ViewtifulSleepless)Sep 21, 20251.0Give me churros hardly any sugar just plain. Kids screaming and running around I had to leave immediately the mother wouldn't do anything the staff wouldn't say anything
- JTJeanine TizonSep 13, 20251.0El Pollo Loco at this location has the audacity to charge nearly $10 for a pollo bowl meal, while the same chain in wealthier neighborhoods sells it for around $7. Exploiting a community that already struggles economically is disgusting. This kind of predatory pricing shows exactly what they think of the people they serve: easy targets. Aprovechados, plain and simple.
- RPRafael PosadaSep 3, 20255.0Buena atención servicio y explicación de cada platillo que deseas consumir
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open daily from 10:00 AM to 9:30 PM.
Where is El Pollo Loco located in Los Angeles?
El Pollo Loco is located at 2000 Cesar E Chavez Ave, Los Angeles, CA 90033.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken, handmade guacamole, salsas, and dressings.
Can I order El Pollo Loco food online?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/ or using their El Pollo Loco app available on the Apple Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
How can I contact El Pollo Loco by phone and email?
You can reach El Pollo Loco by phone at +1 323-265-0179 or by email at EPL3861@EPLEMAIL.COM.
What are some nearby dining options around El Pollo Loco?
Nearby dining options include Shakey's Pizza Restaurant, El Monchis Mexican Restaurant, El Tapatio Restaurant, and Chavez Pollo And Burger.
Are there any bookstores near El Pollo Loco?
Yes, Otros Libros / Other Books and Other Books comic bookstore are nearby for customers interested in print media and comics.
What shopping options are near El Pollo Loco?
Nearby shopping includes Botas Y Botines shoe and clothing store, IPE Cloth women's clothing and art gallery, and Caramelo Boutique for women's fashion.
How might nearby places like the Los Angeles City Fire Department Station 2 be useful to El Pollo Loco visitors?
The nearby Los Angeles City Fire Department Station 2 provides a safe environment around El Pollo Loco, and customers can locate the restaurant easily by referencing this well-known landmark.