El Pollo Loco

4.1
1679 reviews
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Business Details

1360 W Imperial Ave, Los Angeles, CA
90044, United States
(323) 757-8229
https://restaurants.elpolloloco.com/ca/los-angeles/1360-w-imperial-ave
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About

Mexican RestaurantChicken RestaurantCatererFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1360 W Imperial Ave, Los Angeles, CA
90044, United States

Hours

Reviews

4.1
1,679 reviews
5 stars
905
4 stars
360
3 stars
202
2 stars
83
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported poor service and lack of attention.

Food Quality

Food quality is inconsistent; many customers enjoyed the taste, but several reported issues with undercooked or poorly prepared items.

Cleanliness

Concerns about cleanliness, particularly in restrooms and food preparation areas, with some customers noting unsanitary conditions.

Atmosphere

The atmosphere received mixed feedback; while some found it welcoming, others described it as cold and tense.

Order Accuracy

Frequent complaints about order accuracy, with customers noting missing items and incorrect orders.
  • NG
    Nuntinee Green
    Oct 18, 2025
    5.0
    Very sweet staff food always correct
  • AA
    Adriana
    Oct 4, 2025
    1.0
    I was there picking up a doordash order and my experience was terrible. I told a girl that I was there for a pick up and she nodded and walked away. She never came back. A customer walked over and asked for his large cup. The cook tried giving him a regular cup because they were out... A lady came and said good morning to both of us but never asked if we had been helped. Not one employee acknowledged that we were even standing there. So I decided to be loud and be a voice for myself. The lady that said good morning told me to wait a minute after I had already been waiting longer than that. Just to find out the order had been sitting there on the other side of the glass. The atmosphere is cold and tense. Customer service...none existent.
  • YB
    Yosselin B.
    Sep 29, 2025
    5.0
    There quality 👌 and professional services, there chicken is so tasty 😋, really there's time I can't get enough 😋 lol I keep going back like an addiction, lol I'm so hooked 😆 get it get it...and I do..
  • LC
    Los Angeles California
    Sep 24, 2025
    1.0
    Filthy location, I do not recommend this location due to unsanitary concerns. This place needs to be reported to the health department.
  • CC
    Christian (Miss Chris)
    Sep 9, 2025
    5.0
    Food is always fresh and the staff there are very helpful
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Frequently Asked Questions About El Pollo Loco

What are the opening hours for El Pollo Loco in Los Angeles, CA?

El Pollo Loco is open every day from 10:00 AM to 11:00 PM.

Where is El Pollo Loco located in Los Angeles?

El Pollo Loco is located at 1360 W Imperial Ave, Los Angeles, CA 90044.