Brand Certified
El Pollo Loco
4.1(1696 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1360 W Imperial Ave, Los Angeles, CA
90044, United States
Certified by El Pollo Loco • Mar 01, 2026
(323) 757-8229
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/1360-w-imperial-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantChicken RestaurantCatererFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
1,696 reviews
5 stars
916
4 stars
361
3 stars
205
2 stars
84
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported rude behavior and poor service.
Food Quality
Food quality is inconsistent; while many enjoyed the flavors, others experienced issues with undercooked or poorly prepared items.
Cleanliness
Concerns raised about cleanliness, with some customers noting unsanitary conditions and a filthy location.
Order Accuracy
Frequent complaints about missing items in orders and inaccuracies when using the app or self-service kiosks.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the vibe while others found it cold and unwelcoming.
- BLbooger's listFeb 16, 20262.0ordered a salad but no forks available
- MMMIRFeb 2, 20265.0Ordered Polo bowl that was extremely spicy for me. And the kind manager helped by getting me a non spicy one. I think it may have been the Pico degayo that had jalapeño juice all over my Bowl. I eat at many Los Angeles locations and this was the spiciest bowl I ever had in 8 years... Good service here.
- LELena EspinosaJan 30, 20265.0Place is great
- CDCarla DorseyJan 12, 20265.0The new bowl 🥣 satisfying yes. Depending on location it's amazing 👏.
- EMEdwin mejiaDec 31, 20255.0Been coming here for quite a while, always had a nice experience. food has always been delicious, atmosphere its ok. staff is always helpful with fast service would highly recommend this location. near been disappointed always been greeted with respect.
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Certified March 01, 2026Yext Knowledge Graph
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