El Pollo Loco

4.1
1689 reviews
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Business Details

1360 W Imperial Ave, Los Angeles, CA
90044, United States
(323) 757-8229
https://restaurants.elpolloloco.com/ca/los-angeles/1360-w-imperial-ave
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About

Mexican RestaurantChicken RestaurantCatererFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1360 W Imperial Ave, Los Angeles, CA
90044, United States

Hours

Reviews

4.1
1,689 reviews
5 stars
911
4 stars
361
3 stars
204
2 stars
83
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude or inattentive employees.

Food Quality

Food quality is inconsistent; while many enjoyed the taste, several customers reported issues with undercooked or poorly prepared items.

Cleanliness

Concerns about cleanliness, particularly in restrooms and food preparation areas, were noted by multiple customers.

Order Accuracy

Frequent complaints about missing items in orders and inaccuracies when using the app or drive-thru.
  • EM
    Edwin mejia
    Dec 31, 2025
    5.0
    Been coming here for quite a while, always had a nice experience. food has always been delicious, atmosphere its ok. staff is always helpful with fast service would highly recommend this location. near been disappointed always been greeted with respect.
  • AM
    Ateno Medina
    Dec 30, 2025
    5.0
    Good customer service
  • KM
    Ken Martinez
    Nov 30, 2025
    1.0
    Una muy mal experiencia es mi segunda vez, que vengo a este lugar y ahorita vine con mi familia y los trabajadores me dijieron que no me pueden vender comida porque están corto de personal y que es una semana feriada y que la manager estaba ocupada, no había con quien hablar no recomiendo este lugar los personales que trabajan en este lugar no son para nada educados y si vienes con tus hijos se llevarán una mala experiencia y después tendrán una mala conducta por el ejemplo que dan el el pollo loco, me gustaría hablar con los dueños
  • NG
    Nuntinee Green
    Oct 18, 2025
    5.0
    Very sweet staff food always correct
  • AA
    Adriana
    Oct 4, 2025
    1.0
    I was there picking up a doordash order and my experience was terrible. I told a girl that I was there for a pick up and she nodded and walked away. She never came back. A customer walked over and asked for his large cup. The cook tried giving him a regular cup because they were out... A lady came and said good morning to both of us but never asked if we had been helped. Not one employee acknowledged that we were even standing there. So I decided to be loud and be a voice for myself. The lady that said good morning told me to wait a minute after I had already been waiting longer than that. Just to find out the order had been sitting there on the other side of the glass. The atmosphere is cold and tense. Customer service...none existent.
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Frequently Asked Questions About El Pollo Loco

What are the opening hours for El Pollo Loco in Los Angeles, CA?

El Pollo Loco is open every day from 10:00 AM to 11:00 PM.

Where is El Pollo Loco located in Los Angeles?

El Pollo Loco is located at 1360 W Imperial Ave, Los Angeles, CA 90044.