El Pollo Loco

3.8
1344 reviews
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Business Details

12800 Avalon Blvd, Los Angeles, CA
90061, United States
(310) 532-0060
https://restaurants.elpolloloco.com/ca/los-angeles/12800-avalon-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
12800 Avalon Blvd, Los Angeles, CA
90061, United States

Hours

Reviews

3.8
1,344 reviews
5 stars
628
4 stars
262
3 stars
172
2 stars
79
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes, leading to frustration.

Food Quality

Several reviews mentioned inconsistent food quality, including overcooked chicken and missing items from orders.

Cleanliness

Customers noted that the restaurant was often dirty, with unclean tables and floors.

Staff Attitude

Feedback indicated that staff were often rude or unhelpful, contributing to a negative dining experience.

Positive Experiences

Despite the issues, some customers praised specific staff members for their excellent service and expressed overall enjoyment of the food.
  • CJ
    crystal joseph
    Dec 20, 2025
    3.0
    Make sure you check your order before you leave because they for sure are NOT DOING IT!! And not as clean as it should be
  • AI
    Angela Isidoro-Cruz
    Dec 15, 2025
    3.0
    Writing this review not because of the food but because of the person who helped us today. Pedro. Not only did he help us with choosing a great family meal today but his customer service skills are beyond amazing. He has great people skills and knows how to be kind and communicative. If he doesn’t get a raise or become manager then this place does not deserve him.
  • MG
    Maria Jose Garcia
    Dec 8, 2025
    2.0
    They took 40 min to give me food through drive through. Carmen the manager gave me the excuse that they were changing shifts. I know that as a customer that is notvmy problem.
  • IL
    IttyBitty Lex
    Dec 1, 2025
    1.0
    Received a chicken burrito FULL of bones. Quality check for food is seriously lacking. Horrible, the bones could have cut my mouth.
  • NR
    Net Ryder
    Oct 24, 2025
    3.0
    Not sure why, but everytime I come by here after work which is around 9:30 or 9:45pm. The drive-thru is freakin long. The movement to the order window is super slow. I mean why, it literally takes me 25 to 35 minutes to go thru. And a few times, i get told "ooh we ran out of that. Would you like something else". Who runs out of broccoli 🥦 or rice or pico de gallo. I know it's late, and the restaurant is about to close, but unfortunately some of us can not arrive sooner. I truly enjoy Pollo Loco, but come on. Keep the grills hot and enough products for us late night working scragglers. Sincerely, Loyal customer
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco?

El Pollo Loco is open every day from 10:00 AM to 10:30 PM.

Where is El Pollo Loco located?

El Pollo Loco is located at 12800 Avalon Blvd, Los Angeles, CA 90061, USA.