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El Pollo Loco

3.8
(1335 reviews)

Business Details

12800 Avalon Blvd, Los Angeles, CA
90061, United States
(310) 532-0060

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
12800 Avalon Blvd, Los Angeles, CA
90061, United States

Hours

Reviews

3.8
1,335 reviews
5 stars
624
4 stars
258
3 stars
171
2 stars
79
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes.

Food Quality

Several reviews mentioned inconsistent food quality, including undercooked or burnt items and missing ingredients.

Customer Service

Mixed feedback on customer service, with some praising staff while others reported rudeness and lack of assistance.

Cleanliness

Multiple customers noted that the restaurant was not clean, with dirty tables and floors.

Availability

Customers expressed frustration over the unavailability of menu items and long drive-thru wait times.
  • PA
    Phaedra Agraphiotis
    Feb 15, 2026
    5.0
    Thank you Melissa are dogs love you! Happy Valentine. Fyi the the chicken tostada we ask for cabbage instead of lettuce and it is heavenly it is the bomb 💣.
  • AS
    Alvaro Sanchez
    Jan 12, 2026
    2.0
    I paid for a Double chicken there's barley any chicken in here what a bunch of scammers... seems like they just gave me double rice. 🤦‍♂️
  • CJ
    crystal joseph
    Dec 20, 2025
    3.0
    Make sure you check your order before you leave because they for sure are NOT DOING IT!! And not as clean as it should be
  • AI
    Angela Isidoro-Cruz
    Dec 15, 2025
    3.0
    Writing this review not because of the food but because of the person who helped us today. Pedro. Not only did he help us with choosing a great family meal today but his customer service skills are beyond amazing. He has great people skills and knows how to be kind and communicative. If he doesn’t get a raise or become manager then this place does not deserve him.
  • MG
    Maria Jose Garcia
    Dec 8, 2025
    2.0
    They took 40 min to give me food through drive through. Carmen the manager gave me the excuse that they were changing shifts. I know that as a customer that is notvmy problem.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco?

El Pollo Loco is open every day from 10:00 AM to 10:30 PM.

Where is El Pollo Loco located?

El Pollo Loco is located at 12800 Avalon Blvd, Los Angeles, CA 90061, USA.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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