Brand Certified
El Pollo Loco
3.8(1335 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
12800 Avalon Blvd, Los Angeles, CA
90061, United States
Certified by El Pollo Loco • Mar 01, 2026
(310) 532-0060
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/los-angeles/12800-avalon-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.8
1,335 reviews
5 stars
624
4 stars
258
3 stars
171
2 stars
79
1 star
203
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and frequent order mistakes.
Food Quality
Several reviews mentioned inconsistent food quality, including undercooked or burnt items and missing ingredients.
Customer Service
Mixed feedback on customer service, with some praising staff while others reported rudeness and lack of assistance.
Cleanliness
Multiple customers noted that the restaurant was not clean, with dirty tables and floors.
Availability
Customers expressed frustration over the unavailability of menu items and long drive-thru wait times.
- PAPhaedra AgraphiotisFeb 15, 20265.0Thank you Melissa are dogs love you! Happy Valentine. Fyi the the chicken tostada we ask for cabbage instead of lettuce and it is heavenly it is the bomb 💣.
- ASAlvaro SanchezJan 12, 20262.0I paid for a Double chicken there's barley any chicken in here what a bunch of scammers... seems like they just gave me double rice. 🤦♂️
- CJcrystal josephDec 20, 20253.0Make sure you check your order before you leave because they for sure are NOT DOING IT!! And not as clean as it should be
- AIAngela Isidoro-CruzDec 15, 20253.0Writing this review not because of the food but because of the person who helped us today. Pedro. Not only did he help us with choosing a great family meal today but his customer service skills are beyond amazing. He has great people skills and knows how to be kind and communicative. If he doesn’t get a raise or become manager then this place does not deserve him.
- MGMaria Jose GarciaDec 8, 20252.0They took 40 min to give me food through drive through. Carmen the manager gave me the excuse that they were changing shifts. I know that as a customer that is notvmy problem.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco?
El Pollo Loco is open every day from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 12800 Avalon Blvd, Los Angeles, CA 90061, USA.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online through their website or use the El Pollo Loco mobile app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does this El Pollo Loco location have a drive-thru?
Yes, this location offers a drive-thru service for customer convenience.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at El Pollo Loco.
Can I get catering services at El Pollo Loco?
Yes, catering services are available at this El Pollo Loco location.
What nearby dining options are close to El Pollo Loco?
Nearby restaurants include Hong Kong Bowl, a Chinese restaurant, and James Fishmarket, a seafood restaurant. Customers can enjoy a variety of cuisines before or after visiting El Pollo Loco.
Are there any beauty salons near El Pollo Loco?
Yes, nearby beauty salons include Lily's Salon De Belleza, Bad and Bougie Beauty Bar, and Hair by Ms Poochie. Customers can visit these salons before or after dining at El Pollo Loco.
What stores are located near El Pollo Loco for additional shopping needs?
Nearby stores include CVS Pharmacy, Golden Beauty Supply, and Rock Bottom Boutique, providing options for pharmacy, beauty supplies, and clothing.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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