El Pollo Loco

3.6
2215 reviews
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Business Details

5800 S Vermont Ave, Los Angeles, CA
90044, United States
(323) 751-1556
https://restaurants.elpolloloco.com/ca/los-angeles/5800-s-vermont-ave
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5800 S Vermont Ave, Los Angeles, CA
90044, United States

Hours

Reviews

3.6
2,215 reviews
5 stars
977
4 stars
423
3 stars
260
2 stars
159
1 star
396

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being fresh and delicious while others were dry, old, or missing key ingredients.

Customer Service

Many reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.

Cleanliness

The dining area and restrooms were frequently noted as dirty, with some customers expressing concern over unsanitary conditions.

Management Issues

Several reviews pointed to poor management practices, including lack of training for staff and inadequate handling of customer complaints.

Drive-Thru Experience

The drive-thru service received mixed feedback, with some praising speed while others complained about long waits and unfriendly staff.
  • NS
    Newness HVAC n Appliance Services
    1 day ago
    5.0
    El Pollo Loco is my best fast food when I am hungry on the road, I love eating the Burrito Street Bowl, it is a balance meal. My best choice.
  • EC
    ELI CA脩ENGUEZ
    Nov 16, 2025
    4.0
    Mmm el pollo 馃悡 me encanta m谩s pero que si me gusta son las tostadas ensalada
  • LA
    Leonel Almazon
    Nov 12, 2025
    2.0
    Mala atenci贸n discriminaci贸n humillaci贸n deverian serrar el pollo loco de Washington y maipol los angeles ca
  • AW
    Antoinette Williams
    Oct 17, 2025
    5.0
    The food was awesome. I had enough for two meals.
  • JA
    Jasmin Aguilar
    Oct 10, 2025
    1.0
    The drive thru Young badly buillt women with the 2lbs of makeup on her face when receiving food is very rude she鈥檚 always has an attitude and slams window before I can ask for condiments don鈥檛 know what鈥檚 her deal she鈥檚 always there when opening you guys need to improve customer service if u don鈥檛 like ur job find something else.
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco on weekdays?

El Pollo Loco is open Monday to Friday from 9:30 AM to 10:30 PM.

Is El Pollo Loco open on Sundays and what are the hours?

Yes, El Pollo Loco is open on Sundays from 9:30 AM to 10:30 PM.