El Pollo Loco

3.6
2227 reviews
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Business Details

5800 S Vermont Ave, Los Angeles, CA
90044, United States
(323) 751-1556
https://restaurants.elpolloloco.com/ca/los-angeles/5800-s-vermont-ave
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5800 S Vermont Ave, Los Angeles, CA
90044, United States

Hours

Reviews

3.6
2,227 reviews
5 stars
983
4 stars
426
3 stars
260
2 stars
159
1 star
399

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and negative interactions.

Food Quality

There were numerous complaints about food quality, including old, burnt, or improperly prepared items, as well as missing ingredients.

Cleanliness

The dining area and restrooms were frequently described as dirty, with several customers expressing dissatisfaction with the overall cleanliness of the establishment.

Order Accuracy

Customers experienced issues with incorrect orders, missing items, and a lack of attention to detail in fulfilling requests.
  • LT
    Laurena Townsend
    Dec 22, 2025
    1.0
    You can only order at the kiosks, and the kiosks don't work correctly. Staff was unable or unwilling to help.
  • RS
    Renard Stanford
    Dec 12, 2025
    5.0
    Me and a friend stopped by to eat there.
  • VP
    Vicente Perez
    Dec 5, 2025
    1.0
    Came here around 7:50pm today 12/05/2025. I ordered 4 chipotle burritos 2 chicken avocado tacos and an order of churros. Service was not welcoming. The churros were soft and soggy not crispy at all. The tacos were ok. The burritos taste ok but one of the burritos had the SEED of the AVOCADO INSIDE THE BURRITO. Luckily my mom noticed it before bitting into it. This could have turned out really bad.
  • MM
    Maria Meza
    Dec 1, 2025
    1.0
    Pues que había varias personas adultas que pidieron a los empleados que les ayudaran y dijeron que ellos no podían y si no podían hacer la orden los clientes ni modo y se salieron como 5 clientes en el tiempo que yo estuve y ellls no les importó , muy prepotente el encargado y despota
  • NL
    Newness HVAC n Appliance Services LLC
    Nov 23, 2025
    5.0
    El Pollo Loco is my best fast food when I am hungry on the road, I love eating the Burrito Street Bowl, it is a balance meal. My best choice.
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco on weekdays?

El Pollo Loco is open Monday to Friday from 9:30 AM to 10:30 PM.

Is El Pollo Loco open on Sundays and what are the hours?

Yes, El Pollo Loco is open on Sundays from 9:30 AM to 10:30 PM.