El Pollo Loco

Reviews

• MT

  Melvin Ticas

  Feb 13, 2026
  1.0
  Pa Que chingados tienen las máquinas auto pago si no sirven perdida de tiempo mal servicio 🤛🏽
• LW

  L.A. WILSON

  Feb 8, 2026
  1.0
  have visited many El Pollo Loco locations across Southern California, and this one is easily the most disappointing. From start to finish, the experience was unprofessional and concerning. The Service The staff here seems genuinely unhappy to be working, which translates into rude service and an incredibly slow pace. While I understand the service industry is tough, the level of unprofessionalism here makes for a very unwelcoming environment. It’s a "rush" mentality that somehow results in slower service. Food Safety & Handling What concerned me most, however, was the food handling. Because the employees are rushing and appear disorganized, I noticed a lack of care when switching between tasks and items. When food safety becomes a question mark due to poor handling practices, it’s a major red flag for any customer. Between the bad attitudes and the questionable hygiene standards during the rush, I won't be returning to this location. Management seriously needs to look into the culture and training at this branch.
• SS

  Sally

  Feb 1, 2026
  5.0
  Cassandra was super nice, friendly and very patient. Usually don't stop at this location because of area but all employees encountered were soo easy going/friendly , made experience a good one.
• BL

  Bev L

  Jan 22, 2026
  1.0
  I came today to order a 2 piece breast and wing meal with an adjustment of making it two chicken breast like we always do. The self checkout wasnt giving the option to edit, I asked for help from the guy from the counter (guy with glasses) and he said they couldn't make the adjustment for me. I made a phone call to let my family know and he then told me they could make the adjustment. I was having trouble using the self checkout on making a second adjustment to another order and told the guy ill go in the drive through to make it easier. At the drive through i tried to make the two breast adjustment again this time a girl was helping us and she told us they ran out of breast and we reluctantly got the leg and thigh instead. Hoping my brother with autism will be okay with that. I called 30 minutes later to see if they had breasts and they said yes they do, and I asked why wasnt i able to get it from the drive through and he said oh you can its just still cooking. I asked why wasnt i told that and suddenly he couldn't hear me and was cutting off. Besides the service being terrible the food portions we got was small. We've been going to this el pollo loco for many years and its dissapointing how they treat customers now.
• JL

  JL Lopez

  Jan 15, 2026
  5.0
  Love the effort, seems like management is not putting effort into making this location thrive. I see it shutting down this year but great floor staff , chicken could've been a bit fresher but looks to be short staffed and that's including kiosk as (1) an employee

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