El Pollo Loco

3.8
500 reviews
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Business Details

260 S Broadway, Los Angeles, CA
90012, United States
(213) 626-7975
http://elpolloloco.com/locations/store/3996
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
260 S Broadway, Los Angeles, CA
90012, United States

Hours

Reviews

3.8
500 reviews
5 stars
229
4 stars
108
3 stars
64
2 stars
27
1 star
72

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and restrooms, with some describing the location as filthy.

Food Quality

While some customers enjoyed the food, others complained about cold, poorly prepared meals and inconsistent portion sizes.

Customer Service

Feedback on customer service was mixed; some praised the staff for being friendly and helpful, while others reported rude behavior and slow service.

Pricing

Several reviews noted that prices were higher than at other locations, leading to dissatisfaction regarding value for money.

Atmosphere

The atmosphere received mixed reviews, with some appreciating the interior while others noted the presence of unpleasant odors and a rundown appearance.
  • DT
    Dwayne Taylor
    Nov 7, 2025
    1.0
    The food is great but the dining area is dirty and smells bad. Transients are constantly coming in and out the restaurant. Sometimes they just sit in the dining area without ordering anything. They go thru the trash cans to get used cups. Then they go to the soda machine with a dirty cup and steal sodas. Do yourself a favor and clean your dining area up. Please keep the transients out!!!!
  • RH
    Reina Hernandez
    Nov 5, 2025
    3.0
    I ordered one thing and they gave me sumthing totally different
  • JV
    Joe Valentin
    Sep 17, 2025
    4.0
    It's just chicken
  • MS
    Marcel S
    Aug 20, 2025
    2.0
    This place was honestly one of the dirtiest spots I’ve ever been to. Everything reeked of urine, and there was trash everywhere. The level of cleanliness was completely unacceptable. On the positive side, the young staff members were very polite and genuinely tried their best, and I was surprised by how fresh and tasty the food actually was — way better than you’d expect from such a rundown location. But overall, the filth and the smell completely ruined the experience. No matter how decent the food was, I wouldn’t come back.
  • RD
    Robsy Davis
    Aug 13, 2025
    1.0
    The food was great, but the place wasn’t hygienic, so we asked for our order to go.
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Frequently Asked Questions About El Pollo Loco

What type of food does El Pollo Loco serve?

El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.

What are the operating hours for El Pollo Loco in Los Angeles?

El Pollo Loco is open every day from 9:00 AM to 8:00 PM.