El Pollo Loco

3.8
504 reviews
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Business Details

260 S Broadway, Los Angeles, CA
90012, United States
(213) 626-7975
http://elpolloloco.com/locations/store/3996
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
260 S Broadway, Los Angeles, CA
90012, United States

Hours

Reviews

3.8
504 reviews
5 stars
232
4 stars
108
3 stars
64
2 stars
27
1 star
73

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted severe cleanliness issues, including dirty dining areas and unpleasant odors.

Customer Service

While some customers praised the friendly and helpful staff, others reported rude service and long wait times.

Food Quality

Feedback on food quality was mixed; some enjoyed the taste while others complained about cold or poorly prepared meals.

Atmosphere

The atmosphere was described as uninviting due to cleanliness issues and the presence of transients.

Pricing

Several customers noted that prices were higher than at other locations, leading to dissatisfaction with value.
  • RC
    Ramon Cortez
    Dec 27, 2025
    5.0
    Personnel in this location is beyond amazing. Thanks Pollo Loco
  • NB
    Norma Benitez
    Dec 16, 2025
    1.0
    Make sure to read the small print on those coupons they're giving out. I had to literally take a picture and show them that what they said was wrong and not stated on the actual coupon. Told them I would contact corporate because that would be considered false advertising. She then told me that the coupons were NOT printed by corporate but by the OWNER or this location. Lucky for my im bilingual. Unlucky for me, because who knows what they did to my food order. Also waited an additional time, although I prefer ordered on line a simple bean and rice burrito. Next time ill go the location by my home, instead of coming here, I'd rather re-heat my meal. Ive been coming to this location for yrs. Since the sbarro was next door, never had an issue until today.
  • LN
    Leeann Navarro
    Nov 24, 2025
    5.0
    Ty David, glad we got to work together!
  • DT
    Dwayne Taylor
    Nov 7, 2025
    1.0
    The food is great but the dining area is dirty and smells bad. Transients are constantly coming in and out the restaurant. Sometimes they just sit in the dining area without ordering anything. They go thru the trash cans to get used cups. Then they go to the soda machine with a dirty cup and steal sodas. Do yourself a favor and clean your dining area up. Please keep the transients out!!!!
  • RH
    Reina Hernandez
    Nov 5, 2025
    3.0
    I ordered one thing and they gave me sumthing totally different
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Frequently Asked Questions About El Pollo Loco

What type of food does El Pollo Loco serve?

El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.

What are the operating hours for El Pollo Loco in Los Angeles?

El Pollo Loco is open every day from 9:00 AM to 8:00 PM.