Brand Certified
El Pollo Loco
3.8(512 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
260 S Broadway, Los Angeles, CA
90012, United States
Certified by El Pollo Loco • Mar 01, 2026
(213) 626-7975
Certified by El Pollo Loco • Mar 01, 2026
http://elpolloloco.com/locations/store/3996
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.8
512 reviews
5 stars
236
4 stars
111
3 stars
64
2 stars
28
1 star
73
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were numerous complaints about it being cold, poorly prepared, or inconsistent in portion sizes.
Cleanliness
A significant number of reviews highlighted serious cleanliness issues, including dirty dining areas and restrooms, with some customers describing the location as filthy.
Customer Service
Customer service experiences varied widely; some praised the staff for being friendly and helpful, while others reported rude or unhelpful interactions.
Atmosphere
The atmosphere received mixed reviews, with some noting a decent interior but many expressing concerns about the presence of transients and overall hygiene.
Pricing
Several customers mentioned that prices were higher than at other locations, leading to dissatisfaction regarding value for money.
- AHasja hayesFeb 21, 20262.0This location always smells like bathroom 😭
- RMRicardo “Ricky” MartinezFeb 1, 20264.0El Pollo Loco started in Mexico, crazy huh? I suggest you try the chicken, pinto beans, rice, and flour tortillas. It tastes like a plate you get at a Mexican bbq. I ordered the 4pc half chicken meal combo meal. It had 4 pcs of chicken, small rice, small pinto beans, 4 flour tortillas, and a regular drink. Also, i bought one churro and got a minute-maid mango lime aguas fresca as my drink. I loved the beans it tasted Mexican and how my mom makes them. Also, the rice was cooked well and had a good taste. I enjoyed the chicken, it was good. The churro wasn't bad either.
- DADaniel AlvarezJan 22, 20265.0This Pollo loco got a Lot Better within the last 2 Years Great Workers, Food and Service🙏💯💯
- CKClark KentJan 18, 20264.0The food was nice and hot. The lobby could use a little love.
- JJJESSE JESSEJan 13, 20265.0Good customer service , great staff👍
Frequently Asked Questions About El Pollo Loco
What type of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic.
What are the operating hours for El Pollo Loco in Los Angeles?
El Pollo Loco is open every day from 9:00 AM to 8:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service so you can enjoy their food at home.
Can I order El Pollo Loco food online or through an app?
You can order online via their menu website or through the El Pollo Loco app, available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, Discover, and check payments.
Where is El Pollo Loco located in Los Angeles?
El Pollo Loco is located at 260 S Broadway, Los Angeles, CA 90012.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
What nearby fast food options can I find close to El Pollo Loco?
Nearby, you can find Carl's Jr., another popular fast food restaurant offering burgers.
Are there any interesting museums near El Pollo Loco?
Yes, the Skid Row History Museum and Archive is close by, providing insights into local history and community services.
What local attractions can I visit before or after dining at El Pollo Loco?
You might enjoy visiting landmarks like the Victor Clothing Building and the Bradbury Building, or relax at nearby cafes like Blue Bottle Coffee.
Brand Certified Facts from El Pollo Loco
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