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El Pollo Loco

4.1
(716 reviews)
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Business Details

5001 Wilshire Blvd, Los Angeles, CA
90036, United States
(323) 379-9993
https://restaurants.elpolloloco.com/ca/los-angeles/5001-wilshire-blvd

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5001 Wilshire Blvd, Los Angeles, CA
90036, United States

Hours

Reviews

4.1
716 reviews
5 stars
393
4 stars
157
3 stars
81
2 stars
26
1 star
59

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was flavorful and well-cooked, though some mentioned inconsistencies in taste and portion sizes.

Customer Service

Service quality varied significantly; while many praised friendly and helpful staff, others reported rude service and issues with order accuracy.

Cleanliness

The restaurant's cleanliness received mixed reviews, with some customers noting it was clean and tidy, while others reported unsanitary conditions.

Pricing

Many customers found the prices reasonable for the quality of food, but some expressed concerns about rising prices and perceived value.
  • LG
    LAURA ERIKA FLORES GARCIA
    Feb 8, 2026
    2.0
    La ensalada de col estaba agria el día de ayer , es mi favorita y la tuve que tirar , acaban de abrir y no creo volver a regresar!! 😔
  • JW
    John Wu
    Feb 5, 2026
    5.0
    I am glad this place reopened for business. They were closed for a while because the property was scheduled for redevelopment. El Pollo Food is always good, and I love the chicken. I had the Toscana which was excellent.
  • GK
    George K
    Jan 19, 2023
    1.0
    Garbage. Dirty. Workers are very rude. If I could give less than one star, for sure I would. Whoever hired that dude Omar, should have their head examined. He's lucky. Well just leave it at that. Nuff said. Better places by far. Don't waste your time, money, not effort going there. If I'm not wearing my beanie, I get the pinchie gavacho treatment. Little do they know. Especially paying with an EBT card.
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Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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