Chipotle Miracle Mile is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including unhelpful staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about overly salty dishes, stale chips, and missing ingredients.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and unsanitary food preparation areas.
Portion Sizes
Customers frequently expressed dissatisfaction with portion sizes, often feeling they received less than expected for the price.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted improvements in service and food quality at certain times.
VM
Virginia Integrative Medicine
Jan 2, 2026
4.0
Great staff, solid food, the atmosphere is okay. Great place for the kids.
AA
Aidai A
Dec 19, 2025
5.0
I got kids meal and plate chicken.
KK
KJ Kim
Dec 17, 2025
1.0
They were out of fajita veggies by 5:30 PM. I'm already overpaying, why would I pay full price for an incomplete bowl. Completely unacceptable, especially how the staff was completely fine with it and acted like it was a common occurrence.
LH
Lawrence H
Dec 4, 2025
1.0
Walked in im only person in line took a cool Little sec to get greeted. She turned her back to me. Both her and the manager had little smirks and laughs on there face. All around just terrible service terrible food portion. The taste was horrible got the steak idk what dog food taste like but thats what it tasted like. I wish I was making this experience up but sadly im not. I keep giving this location a chance but no more ill just go out if ny way to the farmers market location. It sucks because I live right the street from this wilshire chipotle. Didn't even get asked if I wanted a trey to dine in. 12/03/2025 maybe around 5pm.