Chipotle Mexican Grill

Reviews

• HF

  Heschel Fernando

  Feb 13, 2026
  1.0
  If you want a burrito that doesn’t fall apart as soon as you take it out the bag, maybe don’t go here. Why do you hire people who can’t wrap a burrito lol. I feel like that’s a pretty important part of the job.
• DH

  Danielle Homokay

  Feb 3, 2026
  1.0
  Hair intertwined in food 🤢
• AA

  Anna Anna

  Jan 19, 2026
  1.0
  My partner and I waited 45- 50 minutes at this chipotle for a pickup order we placed for ourselves. That is an absolutely ridiculous amount of time and was handled EXTREMELY poorly and unprofessional! We are only 3 minutes away from this location. Our order was marked ready at 6:00pm even. We arrived at 6:05 maybe 6:10 the latest. Went up to the counter and our order wasn’t ready, cashier said “Looks like we are still working on it” by 6:20 we go up again to check on our order … still nothing. A lead or other worker with glasses comes from the back and we mention we are still waiting for an order and says he will start working on it, that they are busy and will have it out in 5 minutes. At least 10 minutes goes by and the worker returns. I go up and ask if the order under the name we placed is ready yet. And he hadn’t worked on it like he had mentioned. We were then waiting again. My partner and I were picking up food 1 hour before hour movie showtime. This really was unprofessional and unacceptable. We missed a chunk of our film and to top it off we did not get all the toppings we both asked for. The people doing walk in orders were placing an order quickly and left under 5 minutes. While we were here for nearly an hour. This truly ruined our night. We were not offered a drink for our waiting just cluelessness from the poor staff at this location. I don’t recommend at all.
• TF

  the ferguson's

  Dec 29, 2025
  1.0
  Westwood Chipotle was an absolute mess from start to finish. The manager was openly rude—short, dismissive, and clearly annoyed that customers existed at all. No attempt to help, no apology for missing items or delays, just attitude and eye-rolling like basic service was a personal insult. The restaurant itself was filthy. Tables sticky and unwiped, trash overflowing, floors dirty enough to crunch when you walked. It looked like no one had cleaned in hours, and no one cared. Customer service was nonexistent. Staff acted irritated by simple orders, portions were skimpy, and asking any question felt like you were causing a problem. There was zero sense of accountability or pride—just chaos being passed off as normal. I left without finishing my food and won’t be back. This wasn’t a bad day; it was a badly run location.
• MH

  michael higheriam

  Dec 11, 2025
  4.0
  This location has a nice vibe, quiet. The employees seem to have better attitudes than the Culver City location.

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