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Brand Certified

Chipotle Mexican Grill

3.9
(665 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle West Hollywood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8420 Beverly Blvd, Los Angeles, CA
90048, United States

Hours

Reviews

3.9
665 reviews
5 stars
336
4 stars
144
3 stars
62
2 stars
25
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and unhelpful responses to requests.

Food Quality

While some customers praised the food as fresh and delicious, others complained about inconsistent portion sizes and stale ingredients.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions.

Staffing Issues

Customers noted that the location often runs out of key ingredients and has slow service, particularly during peak hours.

Positive Experiences

Despite the negative feedback, some customers had positive experiences with specific staff members who provided excellent service.
  • NA
    Nazira Adylbekova
    Feb 18, 2026
    1.0
    ⸻ I wanted to order plain white rice without cilantro because I don’t eat cilantro. However, this Chipotle refused my request and told me they don’t have plain white rice available. I know for a fact that they do have it. They didn’t even try to help me or offer any solution. At other Chipotle locations, I am always able to get plain rice without any issues. I’m very disappointed and uncomfortable with this kind of customer service. It did not feel welcoming or accommodating.
  • DD
    Dani
    Feb 14, 2026
    1.0
    항상 똑같은 옵션으로 시켜서 먹습니다 왜인지 전혀 모르겠는데 이 지점은 10달러가 더 비싸게 결제되었어요 계산할때 팁 관련 옵션은 없었습니다
  • JJ
    Jyjyfty
    Feb 11, 2026
    5.0
    The best Chipotle ever, the training manager Alberto and his team are the best.
  • TK
    Tam Kane
    Feb 10, 2026
    3.0
    The girl at the counter wasn't even close to nice.
  • BW
    Brandon Wilson
    Jan 13, 2026
    1.0
    If you order for pick up, check your food before you leave. More often than not at this location my pick up orders have been wrong. You're better off ordering in store than pick up, im out then you'll be in line forever because the service is so slow.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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