Chipotle Mexican Grill

3.8
865 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Larchmont Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
301 N Larchmont Blvd, Los Angeles, CA
90004, United States

Hours

Reviews

3.8
865 reviews
5 stars
417
4 stars
165
3 stars
93
2 stars
48
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with reports of rude and unprofessional staff, particularly from management.

Cleanliness

Many customers noted the restaurant's unsanitary conditions, including dirty tables and floors, and concerns about food safety.

Food Quality

Several reviews mentioned issues with food quality, including small portion sizes, stale ingredients, and instances of food poisoning.

Order Accuracy

Customers frequently reported incorrect orders and issues with missing items, leading to frustration and dissatisfaction.

Staff Attitude

A recurring theme was the negative attitude of staff, with many customers feeling ignored or treated poorly during their visits.
  • SC
    Sam Ceja
    Nov 16, 2025
    1.0
    The music there is always ridiculously loud here. They obviously don’t want you stay and eat here or enjoy the place whatsoever. Also my gf found a screw in her food one time from this location but it was like 2 years ago.
  • KK
    K
    Nov 13, 2025
    1.0
    Please listen to the reviews about the rude manager its a short older lady! She is EXTREMELY rude and the other employees notice how rude she is to the customers but can't say anything. She slams the food on the bowl when you ask for more (even though we pay extra), she roles her eyes she then hurries you, doesnt let you finish your words!! I literally had to tell her to STOP there is no line!! I Have never had such a horrible experience. I love Chipotle this is closest to my home and im tired of giving this Chipotle another chance. Absolutely horrible experience!
  • TD
    Top Dollar
    Oct 30, 2025
    1.0
    I asked the person making my bowl how much it would be for extra steak…she said a few bucks. At the register I find out she charged me $8 (and refused to refund any of it). Bowl and small chips/queso for $25. I’ll never be back here.
  • NK
    Nofar Kohanim
    Oct 26, 2025
    1.0
    The most disgusting chipotle I’ve ever been to in my life the place is far from clean all the food gets mixed , counters are filthy the staff is rude and slow they all seem high I asked for white rice the guy responded there’s only brown and proceeded to put that in my bowl without asking and worst of all I just had to pull the longest hair out of my mouth if I could give negative stars I would they need an inspection asap
  • GG
    Gustavo
    Oct 25, 2025
    1.0
    Today I had one of the worst customer service experiences of my life at this Chipotle. The female manager working there was extremely rude, condescending, and openly mocking me while I was trying to place my order. She kept interrupting and correcting every single thing I said in a sarcastic tone. When it came time to pay, things got even worse — I asked for a cup of water, and she smirked and refused to give it to me, acting like she was enjoying humiliating me. Then she tried to charge me extra for sour cream, which is supposed to be free. When I calmly pointed that out, she refused to give me my food and just walked away to help another customer. I have everything recorded on video. I left the store feeling humiliated, disrespected, and harassed. This was not just bad service — it was targeted harassment by a manager abusing her position. I am going to report this incident to Chipotle Corporate and take legal action if necessary. This employee should be fired immediately before she treats another customer this way.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Larchmont Village serve?

Chipotle Mexican Grill offers Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 301 N Larchmont Blvd?

The restaurant is open daily from 10:00 AM to 10:00 PM.