Chipotle Mexican Grill

4.1
545 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle City West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1122 W 6th St, Los Angeles, CA
90017, United States

Hours

Reviews

4.1
545 reviews
5 stars
312
4 stars
108
3 stars
50
2 stars
20
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude or unprofessional behavior.

Food Consistency

Food quality is inconsistent, with reports of dry or undercooked items, and some customers experiencing food safety concerns.

Cleanliness

The cleanliness of the restaurant is frequently criticized, with multiple mentions of dirty tables and unsanitary conditions.

Portion Sizes

Customers have noted that portion sizes can be small and inconsistent, leading to dissatisfaction regarding value for money.

Overall Experience

While some customers enjoy the food and atmosphere, many express frustration with service speed and staff attitudes.
  • KK
    K.
    1 day ago
    1.0
    Ordered via delivery. As a loyal Chipotle fan, this location serves the absolute worst steak bowl I’ve ever had. Bone-dry steak cubes, and overall had a borderline sour taste to it, very odd tasting and didn’t offer the signature savoriness. This location needs to seriously consider re-training the culinary staff.
  • ME
    Marcus Ely
    Nov 15, 2025
    1.0
    AVOID THIS LOCATION: A CULINARY AND SERVICE DISASTER. DEMANDING IMMEDIATE COMPENSATION. I am a loyal Chipotle customer, and that is precisely why this specific location at 1122 W 6th St in Los Angeles is an absolute disgrace to the entire brand. To call this the 'worst experience' is an understatement—it is the standard every single time I visit. This store is evidently run with zero oversight. The operation is a complete joke, managed by a completely disengaged crew who couldn't care less about food safety, quality, or customer service. Food Quality is Dangerous The food is not just 'not fresh'—it is culinarily and literally offensive. * The rice is perpetually crunchy and stale, to the point where it is a legitimate safety hazard. I refuse to "break a tooth on old rice." * Ingredients like the grilled fajita veggies are consistently MISSING. * The serving line is always half-empty, forcing customers to beg for a proper, fair portion. This complete disregard for basic freshness and stock management shows a systemic failure. Staff Attitude is Hostile The evening staff's hostile and apathetic attitude is the final insult. They operate with an air of profound annoyance, as if we, the paying customers, are interrupting their private gathering. * The staff refuses to wear nametags—a calculated, cowardly move—specifically so they cannot be held accountable for their abysmal service. * The "tall dude in the back" is a perfect embodiment of the contempt this staff has for their jobs. My one bright spot—that I didn't have to listen to the "trap music" blasting from a Bluetooth speaker this visit—only highlights how low the standard has fallen when the absence of background noise is the highlight of the trip. DEMAND FOR ACTION AND COMPENSATION My patience is exhausted. I am not simply venting; this is a scathing indictment of your location's management and food safety standards. I am demanding immediate action. I expect a full refund for my last order and significant compensation to acknowledge the sheer number of horrible experiences and the consistent damage this location is doing to your brand's reputation. Fix your store, fire the indifferent management, and stop serving dangerous, stale food. You owe your loyal customers for this failure. Smh😠
  • AB
    Alvin Baligad
    Nov 9, 2025
    4.0
    Very little parking. Good food
  • KK
    Kykudom
    Oct 22, 2025
    1.0
    The Hispanics who work here aren’t very friendly toward Black people, and the Hispanic gentleman before me pretty much got the same burrito, but they charged him $17 while they charged me $28. I returned that and took my business elsewhere. I work nearby and usually go here, but I never really get good vibes from this location. That’ll be my last time. I really wish LA had more Qdoba locations, man.
  • AS
    Aloysia Suarez
    Oct 15, 2025
    1.0
    I will not be using this Chipotle location for catering again. The experience was extremely disappointing. The manager was unprofessional and offered no assistance, despite us having over 12 boxes to carry. I don’t understand how someone in a managerial role can show such a lack of basic customer service. And let’s not forget I even tipped them, for absolutely no reason.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 1122 W 6th St, Los Angeles?

Chipotle City West is open every day from 10:30 AM to 10:00 PM.

Does Chipotle City West offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.