While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Poor customer service,you ask something and they just ignore you.
DV
Diana Valenzuela
Mar 8, 2026
1.0
Just got home from ordering my food there. I asked for a chicken and a half and when I was asked if that was all I said yes and she read my order back to me. The employee said half a chicken and I said no I want a chicken and a half. She said yes yes yes is that all? Very rude. I drive to the window and she says 4 pieces right ? I said no I asked for a chicken and a half and she said that's why this is 4 pieces, half a chicken. I said no, I would like a full chicken and half of another one. Chicken and a half. She said we don't sell that way. I told her I wanted a 10 piece then mixed with combinations. Well I get home, no pico de gallo, the combination was wrong. Extremely frustrating especially when I spent over 50 dollars. Terribly disappointed at the customer service and care.
BK
Bor Kaium
Mar 7, 2026
1.0
Quite a dirty place…
AD
Alejandro Delgado
Feb 16, 2026
2.0
Quality of this establishment everywhere has gotten worse, the quality of food, the quality of service, and it never really had an atmosphere
What are the opening hours of El Pollo Loco in Los Angeles?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located?
The restaurant is located at 3070 N San Fernando Rd, Los Angeles, CA 90065, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order food from El Pollo Loco using an app?
Yes, you can order using the El Pollo Loco app available on the Apple App Store, or via their online ordering website.
What types of payments does El Pollo Loco accept?
They accept American Express, Discover, and Visa cards.
Does El Pollo Loco provide catering or late night food options?
Yes, they provide catering services and serve late night food.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
What nearby schools could be convenient for families visiting El Pollo Loco?
Environmental Science High School and Environmental Science & Technology High School are nearby and convenient for families visiting the restaurant.
Which nearby convenience stores and gas stations can customers visit when coming to El Pollo Loco?
Nearby convenience stores and gas stations include 7-Eleven, Chevron, and ExtraMile which customers might find useful before or after dining.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Yoshinoya (Japanese cuisine), Denny's (American diner), La Pizza Loca (pizza), and Tacos AL Vapor La Campeona (Mexican food truck).
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