While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Los Angeles,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
I was in the drive thru and they forgot my churros so I went inside and told them and she didn’t say a word to me just gave me my churros not an apology or anything. Absolutely no hospitality. It’s fine is they forgot but atleast an apology would reflect upon their professionalism.
RA
Rob Ant
Mar 3, 2026
2.0
The service was great but the food was horrible got the chicken salad tostada I asked for beans chicken and lettuce only and there was literally like half of teaspoon of beans and like a whole head of lettuce the chicken was ok so disappointed since I was wanting the beans it should be a even amount im not a rabbit I dont need a whole head of lettuce
BL
booger's list
Feb 16, 2026
2.0
ordered a salad but no forks available
MM
MIR
Feb 2, 2026
5.0
Ordered Polo bowl that was extremely spicy for me. And the kind manager helped by getting me a non spicy one. I think it may have been the Pico degayo that had jalapeño juice all over my Bowl. I eat at many Los Angeles locations and this was the spiciest bowl I ever had in 8 years...
Good service here.
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