Pizza Hut

Reviews

• JI

  Jackie Inzunza

  Feb 1, 2026
  1.0
  I placed an online order for delivery. I even received a text that stated “ your order is on the way, track it” however the status on the app after placing it said carry out update. I called them to ask why my order said carry out instead of delivery for which they stated because I ordered it that way. I told them I placed it under the delivery tab and got a text that said delivery. They stated they didn’t know why it happened but that they couldn’t change it because their delivery was through a 3rd party so it wouldn’t allow them to update. I said ok that’s fine we will pick it up but then can we have our $15 tip which should have been for the delivery driver because why would I pay them $15 if I had to pick up my own pizza. The guy said he would ask but when my husband went to pick up our order they told him there was no way to give him the $15 back. I’m sure they could have accommodated like give us a gift card at least.
• LJ

  LaRaine Johnson

  Jan 23, 2026
  1.0
  It’s about 6 PM.1/23/26 I go into the establishment where there are two Hispanic workers one heavyset male and a skinny Hispanic woman while on the phone with my mom about a serious issue her being admitted into the hospital. I have the female worker who approaches me and I’m not able to answer her because I am on an important phone call with her not understanding that she could have just went to the next customer or went back to working she proceeds to walk back to the area where the heavyset Hispanic male was and start talking about me as if I’m intentionally ignoring her when I get off the phone I asked her could she have been a little bit more patient at the fact that I am on an important phone call and I give her the information that she needs and the order is not even ready yet I still have to wait the mail comes to me because my phone rings again and he started yelling and saying I was being rude to the worker. I don’t understand how when I asked him his name because he while I’m on the phone he hey hey hey is what he says to me as if my phone call is not important when I ask him his name he tells me to mind my business. Do not worry about it. What type of customer service is this? I am so overstimulated I will not be returning to that Pizza Hut no more.
• LR

  Liz Rodriguez

  Jan 21, 2026
  1.0
  I had an extremely frustrating experience due to poor management and lack of customer service. I placed an order for Nashville hot wings ahead of time and even had someone physically pick up my lunch for me because I only get a 30-minute lunch break. When I opened my order, the wings were completely wrong — I was given naked wings instead of Nashville hot. I called the store immediately. I was upset not just because the order was wrong (mistakes happen), but because Oscar Soto, the store manager, refused to correct the mistake by delivering the correct order, even though the error was on their end. Given the situation and my limited time, I felt that would have been a fair resolution. Instead, he offered store credit, which I did not want and does not fix the fact that my lunch was ruined. I ended up eating plain naked wings because I had no other choice. As a store manager, Oscar Soto showed zero accountability, poor judgment, and very weak customer service skills. Managers should ensure orders are double-checked and should know how to properly resolve issues when mistakes are made by their team. That clearly did not happen here, even though the order was placed in advance. Very disappointing experience. People with this level of customer service should not be in management roles. I will be contacting corporate regarding this issue.
• MM

  M.

  Jan 8, 2026
  2.0
  Too expensive!!!!! If you're going to raise your prices" then you should also raise the quality of your products!..Pizza was no different than anyone else's Place is small this is not a dine in facility. Area is sketchy parking is ok
• MS

  Michael Smith

  Dec 1, 2025
  3.0
  I thought the manager was a little overzealous in asking my wait.

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