Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
895 reviews
5 stars
429
4 stars
158
3 stars
105
2 stars
69
1 star
134
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as dry chicken, incorrect orders, and poorly prepared items.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed the food, indicating that experiences can vary.
Order Accuracy
A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect food.
- EPErik PerezOct 17, 20255.0Me gustó mucho el nuevo burrito bowl, gracias 🙂
- APAlisha PorterAug 10, 20255.0Fresh and fast.
- COCarlos OrtizAug 7, 20255.0Best EPL experience I ever had, thanks to the friendly manager, Rose. My order was correct, the food was hot and fresh with plenty of salsa packed. Fast, friendly service. Will definitely return to this restaurant. Thank you, Rose!
- KKkatJul 15, 20251.0this place can never get a order right. doesn’t give you what you ask.
- WIWilliam Bilsland IIIJun 15, 20255.0Good food, friendly employees, and clean place.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Long Beach, CA?
El Pollo Loco in Long Beach is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 10:00 PM on Sunday as well.
Where is El Pollo Loco located?
El Pollo Loco is located at 5386 Cherry Ave, Long Beach, CA 90805, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order online for pickup or delivery at El Pollo Loco?
Yes, you can place an order online through their website or mobile app for pickup or delivery.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa for payment.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi to customers.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, fire-grilled chicken prepared with a special marinated recipe and offers Mexican entrees, handmade guacamole, salsas, and dressings.
Is there a gym nearby El Pollo Loco where I can work out before or after dining?
Yes, Planet Fitness is a gym located nearby where you can exercise before or after your visit to El Pollo Loco.
Where can I grab a coffee or donuts near El Pollo Loco?
Granny's Donuts, a bakery and coffee shop, is located nearby and is a great spot to visit before or after dining at El Pollo Loco.
Are there any automotive repair shops near El Pollo Loco in case I need car service?
Yes, Team Car Care and Diamond's Auto Body & Classic Restoration are nearby automotive repair shops that you can visit if you require car services while dining at El Pollo Loco.