Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,220 reviews
5 stars
699
4 stars
258
3 stars
151
2 stars
31
1 star
81
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Several customers reported issues with incorrect or incomplete orders, including missing items and wrong charges.
Customer Service
Feedback on customer service is mixed; while some praised the friendly staff, others experienced rudeness and poor service.
Food Quality
The food is generally well-received, with many customers enjoying the taste and freshness, though some noted inconsistencies in portion sizes.
Cleanliness
Multiple reviews highlighted cleanliness issues, particularly in restrooms and dining areas.
Pricing
Customers expressed concerns about rising prices, with some feeling that the value does not match the cost.
- CCCilla5 days ago5.0My favorite pollo loco to go to! Everyone is always nice and welcoming. Very happy and professional staff, my order is always right and love that they let me know of the holiday deals happening.
- DMDaniela MaedaOct 21, 20252.0How y’all forget my side of sour cream and my chips :/
- DLD. L.Aug 17, 20254.0So far I’m happy with this location. Drive through is quick. I usually order through the app (better deals it seems) for pick up. Been here twice and both times they’ve gotten the order right on the money. Right amount of utensils and salsas(very important! As other locations usually cheap out). Will continue to come here as it’s really close to my new place.
- C4Caring 4others!Jul 10, 20255.05 Estrellas ... Todo por kasandra. Me enamoré de tí.
- KEKristin ElizabethJul 7, 20255.0This Pollo Loco location is great, the mujeres that work here are always so friendly and sweet, and they always get our order right!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Long Beach?
El Pollo Loco is open every day from 10:00 AM to 11:00 PM.
Where is El Pollo Loco in Long Beach located?
It is located at 3425 Anaheim St, Long Beach, CA 90804, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service to customers.
Can I place an order online for pickup or delivery at El Pollo Loco?
Yes, you can place your order online via their official ordering website or through the El Pollo Loco app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco have Wi-Fi available for customers?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for convenient ordering and pickup.
What nearby places can I visit after dining at El Pollo Loco?
After dining, you can visit nearby places like Reva Brow Shapes for beauty treatments, Rose Massage spa for relaxation, or luxury nail salons such as Luxury Nails and Spa or Luxurynailspalongbeach.
Are there any convenient transit or service locations near El Pollo Loco?
Yes, nearby you will find places like the Mobil gas station and car wash services like Coastline Express Car Wash and Crystal Auto Spa, which can be helpful for customers on the go.
Can I combine a visit to El Pollo Loco with shopping or financial services nearby?
Absolutely, close to El Pollo Loco you can find shopping options such as Best Bargain 99 Cent and financial services like CRUX Wealth Advisors and ACE Cash Express.