Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
672 reviews
5 stars
315
4 stars
112
3 stars
53
2 stars
39
1 star
153
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including burnt chicken, stale chips, and incorrect orders.
Customer Service
Service was inconsistent, with some employees praised for their friendliness while others were criticized for rudeness and poor order handling.
Cleanliness
Several reviews mentioned unsanitary conditions inside the restaurant, including dirty tables and the presence of homeless individuals.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, leading to customer dissatisfaction.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some appreciating the ambiance while others felt unsafe due to the presence of motorcycles and homeless individuals.
- NNNathaniel2 days ago5.0I liked the new self serve machines here. I saw the cashier Daya doing a great job with another customer while I was waiting for my meal and she handled herself very well. I will definitely be coming back.
- JJJojoCali6 days ago5.0Love this place , food always fresh. I like the self order kiosk and they take EBT.(Inside during lobby hours)
- CAConsuelo AyalaJan 2, 20263.0The chicken was very dry and pieces were small. Though restaurants can't control the size of the chicken they buy to sell, they should consider adding a few extra pieces when they are that small. Cooks should be trained not to serve dry chicken which almost turns into chicken Jerry. Prices are very high for everyone, but restaurants should consider the quality of food they are serving.
- C4classicc 40tysDec 26, 20255.0Good
- NVNelson VilchezSep 2, 20251.0Inside the restaurant lobby, a motorcycle was parked. It is possible that they allow it to be parked inside the establishment, putting children and customers at risk, causing a danger.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Long Beach?
El Pollo Loco in Long Beach is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in Long Beach.
Can I order food online from El Pollo Loco in Long Beach?
Yes, you can order food online through their official ordering website or via the El Pollo Loco app.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does this El Pollo Loco location have any special amenities?
Yes, this location offers free Wi-Fi, drive-through service, catering, and delivery options.
Where is El Pollo Loco located in Long Beach?
El Pollo Loco is located at 3463 E Artesia Blvd, Long Beach, CA 90805.
What is the signature cooking style of El Pollo Loco's chicken?
El Pollo Loco's chicken is marinated in a special blend and fire-grilled on open-flame grills, delivering authentic Mexican flavor.
Are there other food options near El Pollo Loco?
Yes, nearby food options include Starbucks for coffee, Winchell's Donut House for bakery treats, Louisiana Pico Fish for American and chicken dishes, and Popeyes for fast-food chicken meals.
What beauty and wellness services are nearby El Pollo Loco?
Nearby you can find Lisa's Nails, J's Beauty Supply, Cristina’s Beauty Salon, Classic Styles Barber, Signature Salon and Spa, and Anu Threading and Beauty Center for various beauty services.
Which nearby places can help me with banking or currency exchange around El Pollo Loco?
You can find Western Union for money transfer services and Continental Currency Services for currency exchange near El Pollo Loco.