El Pollo Loco

3.6
672 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3463 E Artesia Blvd, Long Beach, CA
90805, United States

Hours

Reviews

3.6
672 reviews
5 stars
315
4 stars
112
3 stars
53
2 stars
39
1 star
153

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including burnt chicken, stale chips, and incorrect orders.

Customer Service

Service was inconsistent, with some employees praised for their friendliness while others were criticized for rudeness and poor order handling.

Cleanliness

Several reviews mentioned unsanitary conditions inside the restaurant, including dirty tables and the presence of homeless individuals.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to customer dissatisfaction.

Atmosphere

The restaurant's atmosphere received mixed reviews, with some appreciating the ambiance while others felt unsafe due to the presence of motorcycles and homeless individuals.
  • NN
    Nathaniel
    2 days ago
    5.0
    I liked the new self serve machines here. I saw the cashier Daya doing a great job with another customer while I was waiting for my meal and she handled herself very well. I will definitely be coming back.
  • JJ
    JojoCali
    6 days ago
    5.0
    Love this place , food always fresh. I like the self order kiosk and they take EBT.(Inside during lobby hours)
  • CA
    Consuelo Ayala
    Jan 2, 2026
    3.0
    The chicken was very dry and pieces were small. Though restaurants can't control the size of the chicken they buy to sell, they should consider adding a few extra pieces when they are that small. Cooks should be trained not to serve dry chicken which almost turns into chicken Jerry. Prices are very high for everyone, but restaurants should consider the quality of food they are serving.
  • C4
    classicc 40tys
    Dec 26, 2025
    5.0
    Good
  • NV
    Nelson Vilchez
    Sep 2, 2025
    1.0
    Inside the restaurant lobby, a motorcycle was parked. It is possible that they allow it to be parked inside the establishment, putting children and customers at risk, causing a danger.

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours for El Pollo Loco in Long Beach?

El Pollo Loco in Long Beach is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers in Long Beach.