El Pollo Loco

4.2
1032 reviews
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Business Details

2200 Clark Ave, Long Beach, CA
90815, United States
(562) 494-9691
https://restaurants.elpolloloco.com/ca/long-beach/2200-clark-ave
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2200 Clark Ave, Long Beach, CA
90815, United States

Hours

Reviews

4.2
1,032 reviews
5 stars
581
4 stars
258
3 stars
100
2 stars
30
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive staff, highlighting exceptional service experiences.

Food Quality

While some reviews noted delicious and fresh food, others reported issues with overcooked or dry chicken and inconsistent quality.

Order Accuracy

Several customers expressed frustration with frequent errors in their orders, particularly in the drive-thru.

Cleanliness

The cleanliness of the location received mixed reviews, with some praising it while others reported unsanitary conditions.

Pricing Concerns

Customers noted rising prices and concerns about portion sizes, with some feeling that the value for money has decreased.
  • DP
    Dues Paid
    2 days ago
    5.0
    Terrible service. """"Drive thru is prioritized""" due to them being ""timed"" so 20 drive thru cars get there food first before anybody who placed there food inside. Every establishment is identical leading to terrible in person service. I was the only one who placed food order inside because there was 7 cars in drive thru. 40minutes later I get my food and walking outside I realize the thrive thru was clear.
  • WI
    William Bilsland III
    Nov 16, 2025
    5.0
    Clean store, convenient location, and friendly employees.
  • JR
    Jazmyn Reyes
    Nov 10, 2025
    5.0
    This location constantly delivers exceptional customer service and the food is always fresh…
  • EO
    Erick Ortiz
    Sep 30, 2025
    5.0
    Honestly, the best pollo loco I ate at, got a 7.99 meal everything about it was just picture perfect and tasted amazing. Had it all, sauces napkins, fresh, price. Might be cause I was starving but pretty solid.
  • PC
    Patrick C
    Sep 22, 2025
    5.0
    This location has been a neighborhood staple since I was a boy. The chicken has been consistently well-cooked and flavorful throughout this time. Unfortunately, they have changed the recipe for their pico de gallo, which really was the only decent salsa they offered. This is a shame, because they had the best pico of any EPL location in SoCal. It used to be slightly green in hue and had a soupcon of lime to it. Now it's just watered down and is hardly distinguishable from the house salsa. Errors in my order are frequent but the managers are great about making you whole again.
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Frequently Asked Questions About El Pollo Loco

What are the regular operating hours for El Pollo Loco in Long Beach?

El Pollo Loco is open daily from 10:00 AM to 11:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services for customer convenience.