Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,459 reviews
5 stars
622
4 stars
292
3 stars
185
2 stars
79
1 star
281
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, particularly the grilled chicken, but there were complaints about inconsistency in freshness and preparation.
Service Issues
Many reviews highlighted poor service, including incorrect orders, long wait times, and unhelpful staff.
Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, including dirty tables and restrooms.
Customer Experience
While some staff were praised for their friendliness and helpfulness, others were noted for rudeness and lack of professionalism.
- RPReggie Proctor4 days ago1.0Went there today and I would take these nachos back if i lived closer. Water down salsa, stale chips, hard chicken mixed with non-edible chicken parts. Blech!!! Also, I asked for extra chicken....definitely no extra chicken
- SMshellsea MeneDec 31, 20252.0Idk who got fired but 2 months ago the food was way betterthen. my double chicken bowl didn't have any chicken on it(for 15 you guys need to do better)- i had to grab some of my husbands chicken and put it on my food.. once i can understand but twice.. this really bums me out
- CBCherry BombDec 24, 20255.0We got the 8pc. Family Feast. It came with 8pcs of grilled chicken including 4 drumsticks and 4 thighs which was perfect. For our sides we got the rice, beans, and Mac n cheese which were proportioned perfectly for 4 people. Lastly, it included 4 short churros, like half the length of what a regular churro would be, the ones I'm used to seeing anyway but, still good. No complaints. It was delicious. Honestly, drinks would've been a nice include but, I still loved the deal. Thank you!
- RVRaul VazquezDec 19, 20255.0Chicken was cooked perfectly great taste
- JMJoel MandujanoDec 18, 20252.0I’ve noticed a pattern of challenges — their card reader isn’t working, they forget to add something requested. It can be very frustrating. The food isn’t that good for all these problems.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Long Beach, CA?
El Pollo Loco in Long Beach is open Monday through Friday from 10:00 AM to 10:30 PM, Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco in Long Beach offer delivery services?
Yes, El Pollo Loco offers delivery services at this location.
Which payment methods are accepted at El Pollo Loco in Long Beach?
They accept American Express, Discover, and Visa credit cards.
How is the chicken prepared at El Pollo Loco?
El Pollo Loco's chicken is marinated with a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on signature open-flame grills and hand cut into entrees.
Does El Pollo Loco in Long Beach offer catering services?
Yes, catering services are available at this location.
Is there free Wi-Fi available at El Pollo Loco in Long Beach?
Yes, free Wi-Fi is provided for customers.
Where is El Pollo Loco located in Long Beach?
El Pollo Loco is located at 631 Long Beach Blvd, Long Beach, CA 90802, USA.
What public transit options are near El Pollo Loco?
Customers can use the Metro Rail - 5th Street Station (A) or LBC Amtrak station, both conveniently located nearby for easy access to El Pollo Loco.
What other dining options are near El Pollo Loco?
Nearby dining options include JJ Italian Deli for sandwiches and Italian cuisine, The Spoon Bistro for Thai food, and Denny's for American breakfast and brunch.
Are there entertainment or shopping spots close to El Pollo Loco?
Yes, customers can visit The Garage Theatre and The Found Theatre for performances, or shop at Emma's Daughter Boutique and New hera wholesales retail y mayoreo nearby.