Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,451 reviews
5 stars
619
4 stars
291
3 stars
184
2 stars
77
1 star
280
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the taste of the food, but there were complaints about undercooked or overcooked items and missing ingredients.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables, restrooms, and overall restaurant conditions.
Customer Service
Service quality varied significantly, with some staff being praised for their friendliness and attentiveness, while others were criticized for rudeness and poor order handling.
Operational Issues
Customers reported problems with restaurant hours, long wait times, and incorrect orders, indicating a need for better management and staffing.
Atmosphere
The dining environment was often described as uncomfortable due to temperature issues and disturbances from outside, affecting the overall dining experience.
- CMCharlótte Medina3 days ago4.0I love it here, happy I have one close to home, however you all have been out of red salsa (the spicy one) for two months…
- YRYesenia RodriguezNov 13, 20251.0Ordered a double chicken avocado salad and was given no dressing. called and asked if they no longer give it and all she said was sorry we forgot. ? okaayy nothing to make up for it. last time they forgot my daughters meal so i checked this time but i guess next time i have to check every little thing. because its a given they forget stuff
- BFBrian FolksNov 11, 20255.0Damn, I love El Pollo Loco! Their food is always so consistently good.
- JMJesus MendozaOct 21, 20252.0I know things are rough for people nowadays, but this is what you get for nine dollars from a Pollo Loco, absolutely no chicken and all cheese. From the looks of it all the employees were busy talking to themselves versus paying attention to how they’re prepping the food
- JPJenni Petersen-BurnsOct 18, 20251.0The restaurant open at 10:00 however we waited outside for an extra 10 minutes untill they opened the doors for us. We ordered our food and when we went to find a spot to sit it was a challenge because there were no clean tables not even one clean table in the whole place. The trash can area, drink area and all the other surfaces were dirty!
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Long Beach, CA?
El Pollo Loco in Long Beach is open Monday through Friday from 10:00 AM to 10:30 PM, Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco in Long Beach offer delivery services?
Yes, El Pollo Loco offers delivery services at this location.
Which payment methods are accepted at El Pollo Loco in Long Beach?
They accept American Express, Discover, and Visa credit cards.
How is the chicken prepared at El Pollo Loco?
El Pollo Loco's chicken is marinated with a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on signature open-flame grills and hand cut into entrees.
Does El Pollo Loco in Long Beach offer catering services?
Yes, catering services are available at this location.
Is there free Wi-Fi available at El Pollo Loco in Long Beach?
Yes, free Wi-Fi is provided for customers.
Where is El Pollo Loco located in Long Beach?
El Pollo Loco is located at 631 Long Beach Blvd, Long Beach, CA 90802, USA.
What public transit options are near El Pollo Loco?
Customers can use the Metro Rail - 5th Street Station (A) or LBC Amtrak station, both conveniently located nearby for easy access to El Pollo Loco.
What other dining options are near El Pollo Loco?
Nearby dining options include JJ Italian Deli for sandwiches and Italian cuisine, The Spoon Bistro for Thai food, and Denny's for American breakfast and brunch.
Are there entertainment or shopping spots close to El Pollo Loco?
Yes, customers can visit The Garage Theatre and The Found Theatre for performances, or shop at Emma's Daughter Boutique and New hera wholesales retail y mayoreo nearby.