Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,586 reviews
5 stars
770
4 stars
342
3 stars
182
2 stars
88
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff were praised for their friendliness, while others were reported as rude or unhelpful.
Food Quality
Food quality is inconsistent; while many enjoyed the flavor and freshness, several complaints about portion sizes and incorrect orders were noted.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and bathrooms.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with online and drive-thru orders.
Long Wait Times
Customers reported long wait times both in-store and at the drive-thru, with some expressing frustration over delays.
- LAL AJan 4, 20261.0They gave me food burnt, last week it was burnt and dry . I wouldn’t recommend now to go .
- ALAna LopezDec 30, 20251.0I am scared to give this one one more go. I had really bad food last time. It was dry, some undercooked. My salad was dry, some stuff seemed rotten, but I am not sure, possibly overcooked, just something was very very odd... I mean I never throw away food but I did because it was that bad. I didn't complain just threw it away. I didn't want to try again. My meal came out scary.
- ACAntonio CruzDec 21, 20255.0BONITA ENERGÍA, MUY BUEN EQUIPO. FELICIDADES
- FNFrank NevadoDec 20, 20255.0Joshua is a great store manager who took excellent care of our big orders for our family gathering. He made sure we had extra sauces green, roja, and salsa which we really appreciated. I also had an issue ordering through the mobile app, and Joshua personally helped me complete the order without any hassle. Great people and great service. I’ll definitely be coming back!
- CRClaude RichardsonDec 9, 20255.0Usually get the Double Chicken Tostada Salad, but I also like their crunchy chicken tacos because it's a light shell and not to hard to bite into. Tacos have great flavor, especially avocado chicken tacos (soft shell). Who doesn't love a spicy avocado salsa (the green one)
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Long Beach?
El Pollo Loco in Long Beach is open from 9:30 AM to 11:00 PM Monday through Friday, and from 10:00 AM to 11:00 PM on Saturdays and Sundays.
Does El Pollo Loco offer delivery and pickup services?
Yes, El Pollo Loco provides delivery services and also supports pickup options.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Long Beach?
El Pollo Loco is located at 2525 Long Beach Blvd, Long Beach, CA 90806, USA.
Can I order El Pollo Loco food online?
Yes, you can order El Pollo Loco food online via their menu and ordering page at https://order.elpolloloco.com/menu/long-beach-blvd-e-willow-st.
Does El Pollo Loco have a mobile app for ordering?
Yes, El Pollo Loco has a mobile app called 'El Pollo Loco' available on the Apple App Store for convenient ordering and rewards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to customers.
Are there any Mexican restaurants near El Pollo Loco in Long Beach?
Yes, nearby Mexican and fast food restaurants include Taco Bell and McDonald's, ideal for customers exploring diverse dining options in the area.
What other chicken restaurants are located near El Pollo Loco?
Nearby chicken-focused eateries include Gus's World Famous Fried Chicken and Church's Texas Chicken, providing more choices for chicken lovers in the vicinity.
Are there any hotels near El Pollo Loco for visitors?
Yes, visitors can find nearby accommodations such as The Cove Hotel, Hyland Inn, Comfort Inn, and Comfort Inn & Suites Near Long Beach Convention Center.