El Pollo Loco

3.9
1586 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2525 Long Beach Blvd, Long Beach, CA
90806, United States

Hours

Reviews

3.9
1,586 reviews
5 stars
770
4 stars
342
3 stars
182
2 stars
88
1 star
204

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff were praised for their friendliness, while others were reported as rude or unhelpful.

Food Quality

Food quality is inconsistent; while many enjoyed the flavor and freshness, several complaints about portion sizes and incorrect orders were noted.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and bathrooms.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly with online and drive-thru orders.

Long Wait Times

Customers reported long wait times both in-store and at the drive-thru, with some expressing frustration over delays.
  • LA
    L A
    Jan 4, 2026
    1.0
    They gave me food burnt, last week it was burnt and dry . I wouldn’t recommend now to go .
  • AL
    Ana Lopez
    Dec 30, 2025
    1.0
    I am scared to give this one one more go. I had really bad food last time. It was dry, some undercooked. My salad was dry, some stuff seemed rotten, but I am not sure, possibly overcooked, just something was very very odd... I mean I never throw away food but I did because it was that bad. I didn't complain just threw it away. I didn't want to try again. My meal came out scary.
  • AC
    Antonio Cruz
    Dec 21, 2025
    5.0
    BONITA ENERGÍA, MUY BUEN EQUIPO. FELICIDADES
  • FN
    Frank Nevado
    Dec 20, 2025
    5.0
    Joshua is a great store manager who took excellent care of our big orders for our family gathering. He made sure we had extra sauces green, roja, and salsa which we really appreciated. I also had an issue ordering through the mobile app, and Joshua personally helped me complete the order without any hassle. Great people and great service. I’ll definitely be coming back!
  • CR
    Claude Richardson
    Dec 9, 2025
    5.0
    Usually get the Double Chicken Tostada Salad, but I also like their crunchy chicken tacos because it's a light shell and not to hard to bite into. Tacos have great flavor, especially avocado chicken tacos (soft shell). Who doesn't love a spicy avocado salsa (the green one)

Frequently Asked Questions About El Pollo Loco

What are the regular opening hours of El Pollo Loco in Long Beach?

El Pollo Loco in Long Beach is open from 9:30 AM to 11:00 PM Monday through Friday, and from 10:00 AM to 11:00 PM on Saturdays and Sundays.

Does El Pollo Loco offer delivery and pickup services?

Yes, El Pollo Loco provides delivery services and also supports pickup options.