Brand Certified
El Pollo Loco
3.9(1557 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
2525 Long Beach Blvd, Long Beach, CA
90806, United States
Certified by El Pollo Loco • Mar 01, 2026
(562) 426-5006
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/long-beach/2525-long-beach-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.9
1,557 reviews
5 stars
749
4 stars
339
3 stars
178
2 stars
87
1 star
204
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported problems with order accuracy, long wait times, and unhelpful staff, particularly with the new kiosk ordering system.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about dry, burnt, or improperly prepared items, as well as issues with portion sizes.
Customer Service
While some employees received praise for their friendliness and helpfulness, others were criticized for poor attitudes and lack of professionalism.
Cleanliness
Several customers noted dirty dining areas and bathrooms, which detracted from their overall experience.
Pricing Concerns
Customers expressed dissatisfaction with rising prices relative to portion sizes and food quality, feeling that the value was lacking.
- PNPaulina NunezFeb 17, 20261.0The pollo loco app and google say they open at 930 so I went at 945. Sat in the drive thru for 5 minutes, after they had told me they’d be back to take my order, pulled up to the window, flagged a worker, asked if they could take my order. They said they wouldn’t be open for another 5 minutes. They are never open at the time they say they’ll be open.
- JJjake liu (jakeliu)Feb 15, 20261.0Food is pretty bad and not worth the money. Spend $30 and it not even full and they even missed place an item have to go back and get it.
- ABAlexis BaltazarJan 23, 20261.0I ordered 4 dorritos locos tacos online along with some other things for my family, and when I picked up my food I noticed it was 4 normal tacos instead of the dorritos locos ones and they denied changing them because they insited thats what I ordered even when I showed them my online order
- AMAlicia McCrayJan 14, 20265.0The employee Herbert was really nice and help out a lot with my order. Highly satisfied and happy with his costumer service
- ALAna LopezDec 30, 20251.0I am scared to give this one one more go. I had really bad food last time. It was dry, some undercooked. My salad was dry, some stuff seemed rotten, but I am not sure, possibly overcooked, just something was very very odd... I mean I never throw away food but I did because it was that bad. I didn't complain just threw it away. I didn't want to try again. My meal came out scary.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Long Beach?
El Pollo Loco in Long Beach is open from 9:30 AM to 11:00 PM Monday through Friday, and from 10:00 AM to 11:00 PM on Saturdays and Sundays.
Does El Pollo Loco offer delivery and pickup services?
Yes, El Pollo Loco provides delivery services and also supports pickup options.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Long Beach?
El Pollo Loco is located at 2525 Long Beach Blvd, Long Beach, CA 90806, USA.
Can I order El Pollo Loco food online?
Yes, you can order El Pollo Loco food online via their menu and ordering page at https://order.elpolloloco.com/menu/long-beach-blvd-e-willow-st.
Does El Pollo Loco have a mobile app for ordering?
Yes, El Pollo Loco has a mobile app called 'El Pollo Loco' available on the Apple App Store for convenient ordering and rewards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to customers.
Are there any Mexican restaurants near El Pollo Loco in Long Beach?
Yes, nearby Mexican and fast food restaurants include Taco Bell and McDonald's, ideal for customers exploring diverse dining options in the area.
What other chicken restaurants are located near El Pollo Loco?
Nearby chicken-focused eateries include Gus's World Famous Fried Chicken and Church's Texas Chicken, providing more choices for chicken lovers in the vicinity.
Are there any hotels near El Pollo Loco for visitors?
Yes, visitors can find nearby accommodations such as The Cove Hotel, Hyland Inn, Comfort Inn, and Comfort Inn & Suites Near Long Beach Convention Center.
Brand Certified Facts from El Pollo Loco
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