El Pollo Loco

3.9
1576 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2525 Long Beach Blvd, Long Beach, CA
90806, United States

Hours

Reviews

3.9
1,576 reviews
5 stars
763
4 stars
342
3 stars
181
2 stars
88
1 star
202

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees are praised for their friendliness while others are criticized for rudeness and poor attitude.

Food Quality

Food quality is inconsistent; while many customers enjoy the taste, there are complaints about small portions, incorrect orders, and food safety issues.

Cleanliness

Multiple reviews mention dirty dining areas and bathrooms, impacting the overall dining experience.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.

Wait Times

Long wait times reported, especially during busy hours, contributing to a negative experience.
  • EE
    Elena Espinosa
    Nov 2, 2025
    1.0
    Always when I go drive through always something is missing in my order , also I don’t get receipt.
  • LC
    Leslie C
    Oct 1, 2025
    1.0
    I'm a frequent customer at this particular Pollo Loco location, their customer service is always very good & courteous. I don't want to give the restaurant a bad review because of one person but they really need to work on training their employees in customer service more. Being kind is free & being rude is too. Don't work in a place with frequent customers if you don't like attending to people. I won't post her name out of respect but if this reaches management, hope its brought up to their attention.
  • JU
    J U
    Sep 29, 2025
    1.0
    Awful portions at all locations lately. My fav is the double chicken tostada. However the double chicken is a joke. It always looks like barely more chicken than the regular tostada. It's definitely NOT double the chicken. It's also up to $15-$16 as if 2025. The family pack large side portions are also a joke. Could barely feed a family of ants. I've decided to stop doing El Pollo Loco. I'm tired of them charging more money$ for way less food. Not worth it.
  • GM
    Gloria Mejia
    Sep 14, 2025
    2.0
    Casi siempre pido por la aplicación una ensalada, esta vez que pase a recoger mi ensalada no tenía espinacas y estaba demasiado pequeña, me decepcione por completo, no pude ir a reclamar por qué estaba en mi trabajo. Me encanta la ensalada de ahí pero estaba vez quedé con muy mal perspectiva
  • MB
    Miss Boykin
    Sep 3, 2025
    3.0
    Did not have food as requested My nephew needed the chicken chopped in small pieces and they were large chucks he was disappointed

Frequently Asked Questions About El Pollo Loco

What are the regular opening hours of El Pollo Loco in Long Beach?

El Pollo Loco in Long Beach is open from 9:30 AM to 11:00 PM Monday through Friday, and from 10:00 AM to 11:00 PM on Saturdays and Sundays.

Does El Pollo Loco offer delivery and pickup services?

Yes, El Pollo Loco provides delivery services and also supports pickup options.