Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,576 reviews
5 stars
763
4 stars
342
3 stars
181
2 stars
88
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for their friendliness while others are criticized for rudeness and poor attitude.
Food Quality
Food quality is inconsistent; while many customers enjoy the taste, there are complaints about small portions, incorrect orders, and food safety issues.
Cleanliness
Multiple reviews mention dirty dining areas and bathrooms, impacting the overall dining experience.
Order Accuracy
Frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.
Wait Times
Long wait times reported, especially during busy hours, contributing to a negative experience.
- EEElena EspinosaNov 2, 20251.0Always when I go drive through always something is missing in my order , also I don’t get receipt.
- LCLeslie COct 1, 20251.0I'm a frequent customer at this particular Pollo Loco location, their customer service is always very good & courteous. I don't want to give the restaurant a bad review because of one person but they really need to work on training their employees in customer service more. Being kind is free & being rude is too. Don't work in a place with frequent customers if you don't like attending to people. I won't post her name out of respect but if this reaches management, hope its brought up to their attention.
- JUJ USep 29, 20251.0Awful portions at all locations lately. My fav is the double chicken tostada. However the double chicken is a joke. It always looks like barely more chicken than the regular tostada. It's definitely NOT double the chicken. It's also up to $15-$16 as if 2025. The family pack large side portions are also a joke. Could barely feed a family of ants. I've decided to stop doing El Pollo Loco. I'm tired of them charging more money$ for way less food. Not worth it.
- GMGloria MejiaSep 14, 20252.0Casi siempre pido por la aplicación una ensalada, esta vez que pase a recoger mi ensalada no tenía espinacas y estaba demasiado pequeña, me decepcione por completo, no pude ir a reclamar por qué estaba en mi trabajo. Me encanta la ensalada de ahí pero estaba vez quedé con muy mal perspectiva
- MBMiss BoykinSep 3, 20253.0Did not have food as requested My nephew needed the chicken chopped in small pieces and they were large chucks he was disappointed
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Long Beach?
El Pollo Loco in Long Beach is open from 9:30 AM to 11:00 PM Monday through Friday, and from 10:00 AM to 11:00 PM on Saturdays and Sundays.
Does El Pollo Loco offer delivery and pickup services?
Yes, El Pollo Loco provides delivery services and also supports pickup options.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Long Beach?
El Pollo Loco is located at 2525 Long Beach Blvd, Long Beach, CA 90806, USA.
Can I order El Pollo Loco food online?
Yes, you can order El Pollo Loco food online via their menu and ordering page at https://order.elpolloloco.com/menu/long-beach-blvd-e-willow-st.
Does El Pollo Loco have a mobile app for ordering?
Yes, El Pollo Loco has a mobile app called 'El Pollo Loco' available on the Apple App Store for convenient ordering and rewards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to customers.
Are there any Mexican restaurants near El Pollo Loco in Long Beach?
Yes, nearby Mexican and fast food restaurants include Taco Bell and McDonald's, ideal for customers exploring diverse dining options in the area.
What other chicken restaurants are located near El Pollo Loco?
Nearby chicken-focused eateries include Gus's World Famous Fried Chicken and Church's Texas Chicken, providing more choices for chicken lovers in the vicinity.
Are there any hotels near El Pollo Loco for visitors?
Yes, visitors can find nearby accommodations such as The Cove Hotel, Hyland Inn, Comfort Inn, and Comfort Inn & Suites Near Long Beach Convention Center.