While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lompoc, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Outdoor seating only. Nice staff. Clean. Food is good.
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Penny
Oct 7, 2025
5.0
Normally, I get the pollo bowl which is healthy, filling, and inexpensive. Our store only has a walk up and a drive-thru so I don't know what I can say about the atmosphere. They do have outside seating but as this city is pretty cool and windy, I normally just go through the drive-thru. The employees are always very polite and accommodating.
JW
Jim Wilkinson
Sep 17, 2025
1.0
I've been enjoying Pollo Loco 2 or 3 times a week since they opened, and have always enjoyed the food, service, and the crew members... until tonight! The food was great, as usual, service was good until I had to deal with the rudest, unpleasant person I've had at the drive thru window! I'm sorry if asking for my senior discount was upsetting the person, but grabbing my debit card from my hand was uncalled for, especially when you were holding the scanner out for me to "tap" the card. Then to grab my order and sling it out the window was beyond unprofessional, it was rude and disrespectful. The management was made aware of the person's actions and I hope that management does not give this person the opportunity to treat any other customers this way! I will be back, hopefully I won't see this employee again
IH
Ingrid Haynes
Aug 12, 2025
2.0
No customer service it's horrible ðŸ˜ðŸ˜
NL
Nstch Last
Aug 5, 2025
1.0
I ordered a 12 pieces family meal to go, and when I got home, I realized a few things were wrong. First, they forgot a whole side dish. Second, there were no napkins or cutlery in the bag, which is a huge issue when you're taking food to go. It's a testament to the lack of care and attention to detail. I won't be ordering takeout from here again.